Customer did not leave a comment.Jeffrey C.
Customer Reviews for Anchor Hardware & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Teach them to learn how to honor an online reservation. They made it extremely difficult, never experienced that situation before at any other location. The associate didn't seem to care they only where a distributor nothing more. SadJoshua C.
UHaul, On March 16th I called around about a trailer price. UHaul sent me an offered of 15% discount if I picked up a "on way trailer" that day, so I did. I went to the UHaul dealer and showed them the 15% offer and the confirm number. Without communicating, the person (tattooed girl) continued to write a NEW contract without the discount or that confirmation number. That person realized I insisted on the 15% off so she proceeded to contact the (red head) manager. The manager took over the computer and said she knew nothing of a discount and didn't know who sent it to me. I showed it to her but she denied it was a valid discount. It was bogus, no good, she said. She offered me insurance 2 times and I replied NO. Then she tried to coerce my sister into taking the insurance. My sister had to say NO, again. She asked me a question then asked another question before I answered the first question. I guess she was trying to confuse me, I was not confused. She was very rude through the whole process. As we went to get the trailer I saw a damaged fender. My sister went back in to the manager to tell her of it. The manager was rude to her and called me a vulgar name. My sister told the manager, "you need to learn how to talk to people". She sent the original girl back to verify the damaged fender. The young guy that hooked up the trailer said, "she's in a bad mood today". I would have addressed her about the vulgar name but my sister didn't tell me till much later. Is this how UHaul does business? Confirmation number that was refused, 90374380. They said it was a bogus number!! It was sent to me by UHaul. I await your remedy to this situation.BARRY S.
Customer did not leave a comment.Katherine M.
We had a flat tire, but repairman came within the hour and fixed.STEVEN T.
Customer did not leave a comment.EARL R.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.William L.
Excellent customer service by the employees at the storeMichael D.
We had to sweep truck out better than average but we picked up a dirty truck at the other locationJudy S.
Customer did not leave a comment.Hernan D.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.DONALD C.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Glenn O.
The owner was not nice at all or helpful. She was very rude and made fun of me and my wife.John D.
My estimated mileage was 10 miles under actual and I had to pay but the gas was over a quarter more than when I took it and no credit which I feel very upset over ere on side of company not customer and I only used 4 hrs not 8 hrsDavid H.
Customer did not leave a comment.Mary G.
The employee was friendly and helpful at the location. The $100 deposit was a bit shocking since i wasnt told about it until i was paying. The truck was hard to inspect because of long grass it was parked in. When i did the online inspection review i tried to add pictures and it froze and i was never able to finish the inspection process. I do still have the pictures if needed. The cabin smelled like pizza and there was grease on center console and steering wheel. And multiple chips on the floor. Obviously no one had even checked to see if it was clean. Truck was easy to drive. Breaks were good. I had to use the windshield wipers on our trip and they seemed dry rotted and didnt do a good job. Our personal car had a flat tire during the day so we were set back with moving and ended up dropping the truck off after hours. I had to use the online drop off. But when it told me told put the keys in the drop box i could not find the box. Me and 2 other people looked all over the front of building and parking lot. I ended up deciding to take the keys and the dolly with me to return in the morning because i was never shown how to lock the back and didnt want the dolly stolen. So basically, i felt like i over paid for a disgusting truck. Not a good experience at all.Monica E.
Customer did not leave a comment.Lawrence K.
Much better than the one I used in Edgewater!JAMES E.
Customer did not leave a comment.Mildred D.
My original reservation was made at a facility that no longer rents U-hauls. Worst experience ever. I had to find another place that had an availability for a truck at the last minute. Thank goodness this facility had a truck to available.Bonnie T.
Customer did not leave a comment.Allan G.
Customer did not leave a comment.Charles V.
You are doing goodTHOMAS W.
Customer did not leave a comment.JAMES E.
Customer did not leave a comment.nelson T.
Too far from where I lived. Only reason we used this location was because my original reservation got messed up when the person who had the prior rental on my truck did not return itJoseph C.
excellent service, easy in and out. Will rent there again!Roxanne H.
Customer did not leave a comment.JOSEPH F.
Customer did not leave a comment.KARL P.
Customer did not leave a comment.WILLIAM S.
Great customer service by the young manLillian G.
Customer did not leave a comment.James W.
Customer service was great despite UHaul app not working properlyChris F.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.Pam B.
Nothing. This was the best service I have ever had with U-Haul.John S.
Person checking us in had no knowledge of how to do so and little support from her superior. Process took way longer than it needed to. Once to the trailer, it was kept in the dirt so wires and connections had to be changed out. Trailer itself was in good shape and drove nicely.Lauren S.
Customer did not leave a comment.Catherine B.
Customer did not leave a comment.joe V.
Customer did not leave a comment.Beth D.
None, everything was fine.Leonard G.
Folks on both ends were friendly and helpful...all went well..thank you..William V.
Overall it was a pleasant experience at this location. Return process and friendliness made it a great decision to rent and return there.James H.
Customer did not leave a comment.Gary K.
Hire someone who smiles.robert G.
Customer did not leave a comment.Janice R.
Very good service.BILL G.
As expected, Quick in and out, Staff was helpful hooking up trailerJacquelin F.
Besides the over pricing everything was fine but I will be using a different service then uhaul from here on out. Uhaul is way over priced these day and they lost a customer today that's allDennis C.
Make sure computers are able to process reservations without having to wait 45 mins to complete transaction and inform cust if rental is returned 45 mins late they will be charged for an additional day. It would be nice to tell cust about the additional day before they see it on the credit card statement.Wayne F.
2 Employees had no idea how to return truck rental or even how to look up my confirmation number. I needed to wait for manager or owner who was rude and very unprofessional had many snooty remarks each encounter I had with her and also charged me for an extra day when I was told i wouldn't be. She had to call someone to find out how to do many things for this transaction.Caryn Z.
Customer did not leave a comment.Christopher S.
Thank youMCCORMICK L.
Customer did not leave a comment.George W.
Customer did not leave a comment.Charles N.
Truck was clean and easy to drive.Ray E.
Customer did not leave a comment.stephanie C.
Customer did not leave a comment.Marlin B.
Customer did not leave a comment.Kenneth P.
Too much to do!frank L.
Customer did not leave a comment.Betty D.
I am a previous UHaul rental agent and it's always nice to find people that step up and actually do the things they are supposed to. This location represents your brand very well.Christopher F.
Customer did not leave a comment.Patrick M.
the pick up was wonderful. Rental and hook up was smooth and efficient.katherine H.
everything went smothlyLawrence H.
Customer did not leave a comment.Yvonne B.
Customer did not leave a comment.Richard T.
It's all goodJohn P.
Customer did not leave a comment.Lynn E.
Anchor Hardware always has great service.Kenneth B.
Customer did not leave a comment.Cody S.
Customer did not leave a comment.Pablo M.
Machinery that tightens straps was rusty & did not lock into place, as a result, every 100 miles I would have to tighten the straps, eventually just tying the straps & knotting them, because the mechanisms that are supposed to tighten were worthless. Also one of the tires on the dolly had a huge chunk ripped out of it. I don't know where it happened, but thankful there was a tube insude. My last 30 miles was on a two lane road with gas trucks opposite me. This was a recipe for disaster. I would like an adjustment in my bill as the toe dolly equipment was subpart & dangerous to use. An accident here could have been very serious & U-Haul equipment would been blamed.Bart H.
Drop off location was friendly and quick, nothing bettter than a â€œlocalâ€ shopMatthew G.
Customer did not leave a comment.Gerald B.
Customer did not leave a comment.Les N.
the truck was in poor shape mechanically and had an awful smelling cab.Paul R.
I love this place. I used to buy bait and tackle here and to be able to return a truck here is awesome.Joshua R.
Customer did not leave a comment.cyndie L.
Customer did not leave a comment.George K.
Very nice and understanding of situation.Ronald P.
Free pizzaJoseph P.
Customer did not leave a comment.Anthony W.
Awesome people !would recommend them to others for sureshawnna R.
Customer did not leave a comment.Amy H.
Ratchet tie downs were so rusty i had to buy penetrating oil to loosen them up to crank. Attendant told me they are not responible for maintaining the equipment. I feel uhaul should reimburse me for the expence of the oil i purchased..$6.25..James C.
Not a thing. Great service and ppl working there. Very helpful anf friendly always.Linda R.
Customer did not leave a comment.charles R.
Customer did not leave a comment.Vince A.
Very good experienceHarold F.
Customer did not leave a comment.William T.
Customer did not leave a comment.ANTHONY W.
Customer did not leave a comment.Greg D.
Customer did not leave a comment.James A.
The employee who rented the trailer was rude, condescending, and just a total a $$. Until that employee leaves that location I would never go back there again.James W.
The trailer I had to use was not the trailer I reserved as I was told 6 hours bedtime picking up my trailer I reserved 3 weeks in advance that it was unavailable. The trailer I had to use worked but I had to buy special straps to use with it. Very unprofessional and a discount wasn't offered. This is on Uhaul not the location I picked the trailer up at.Drew M.