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AMY D
Customer Reviews for Anchor Storage Baker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make the process easier. I want to be able to call the location where I am picking up the vehicle. I don't want to have to be put through some phone questions and transferred through two or three people. I want to just be able to call and confirm with the location that I am driving across the state, and that I am going to be an hour later than planned. Not being able to do that was EXTREMELY annoying. At least in Baker City, I was able to call this location directly and speak with the person who works there.
THOMAS DBarb was very helpful on every matter Renting and returning trailer
JUDY SReturned after hours using the app and it was fast and simple!
AMY GRemind customers that this location does not offer hitch rental or selling parts.
BAO VBarbara is excellent to work with.
TERRENCE SGreat Lady! No improvement needed
Tina KThe lady was extremely helpful and welcoming. Made our storage rental and our drop off super easy.
Jessie BI was impressed with the location and their handling of my rental. However, I tried to do an online reservation for early pickup and that I would not recommend to anyone. The code I was given was a 6 or 8 digit code and the key box at this location requires a 4 letter word. When I called your Oregon help number, I held for quite a while and then my call was transferred to someone in Alaska who was no assistance at all.
Jeri STrucks have been dirty the last two times I have picked up. I have had to sweep entire bed of truck. Inside the cab was ok
KAREN DHad to sweep the trailer out.
SANDRA GThe app kept restarting. That was inconvenient. I finally had to call for help.
EDWARD BSuper quick and easy, thanks!
Cortney MThank you for assisting me with the drop-off of the U-Haul. Your time with me was much appreciated!
DARICE MHad to change the drop off location due to car troubles. And this office was so accommodating! A pleasure to work with!
Elizabeth RThe problem I had wasn't really with the location, but with U-Haul overall. If there were a section to rate U-Haul I would give a 1 star - Poor rating. The truck was clean for the most part, but the windshield was horrible. I could barely see out of it and had to go straight away to a gas station to clean it - especially because there was no washer fluid in the truck. The main issue I had was the check-out process. The location was closed, being a Sunday, so I had to use the app to check out. I had nothing but issues with the app, and after 15 minutes of fighting with it, I called in to customer service for help. It took nearly another hour and fifteen minutes of going round and round, and trying this and trying that before we could get it to work. By the time we were done, both my wife and I were completely frustrated, late getting to where we needed to be, and off to a very bad start to the whole experience with U-Haul. It could not have been much worse I don't think. U-Haul really needs to get their process for self-checkout revamped to be more user friendly, and make sure that their customer support team is well versed in the app and how to guide people through it.
JEFFREY LYou’re going to fall in Love with Hunter. He has affection for every one he greets. The staff (Hunters Mom) is competent, knowledgeable, and caring.
James BPlace was small and out of the way. I was not informed by person I rented from they closed early.
vergina mSuper friendly - very helpful
Jeanette MVery friendly staff
Elio MHave dollies available….
Vicky SCustomer service was excellent
Tina Lpersonnel were very nice at both locations The company has no regard for its customers when unexpected events happen
rhonda LThe desk agent did not offer information, but rather I had to ask multiple questions about how to obtain the products and services I needed. I spent hours on the phone and in the app trying to figure things out when I could have used the same assistance I received from a desk agent at LaGrande auto repair. I was also advised that the hand truck would be in the truck when I picked it up during off hours. It was not, and I had to go back and get it.
Sasha TThere's nothing she can do differently. She is a Amazing lady that runs this location. She made rental, pickup, and return go so easy. She even made sure that I was able to get a same day rental truck even though she didn't have one on her lot. RRT Auto Anything is Never Open, and had the truck I needed but after 3 days of calling, going by, and leaving message they Never returned my call. Uhaul should shut RRT Auto Anything down, and leave this is the Baker City Oregon Main Location as Anchor Storage goes above and beyond
Marsha RNONE SHE WAS GOOD SERVICE
DEWEY JStafgfg was the best ever to work with. Our only drop off place of choice.
steve iBest ever service
steve iThere was plenty of parking to return my van. I have no complaints about this location. All good.
Anthony SBarbara, is very pleasant and helpful.
Kenneth NGreat experience
bill hCustomer service at this location was outstanding!!
Kurt BBarbara is excellent to work with. Wonderful customer service.
TERRANCE SSigning up online is fast and easy, but then you have to do it all again on paper in store. Streamlining this service would’ve saved me lots of time
Kaitlin DWent to the trailer.had no help . Trailer hitch to low . Parked in a very low area. They closed down for the night.. I had to go find a jack and blocks . I got trailer on my truck.Then we realized the plug didn’t fit in my truck and u haul person went home along time ago. So now it’s dark and I don’t have any lights….! I had to go a store and get a adapter plug… I’m a disabled Vet I’m on oxygen full time the . This was a very bad Experience the u haul person was not nice . One more thing I needed a trailer to haul a car from Vancouver Wa. I couldn’t get a trailer ther in Vancouver so I was told by u haul to rent in Baker city my home town .So I had to pay for a trip from home to Vancouver and back to my house in Baker city Oregon. Thank you for your time Frank Snowden
Frank SService was excellent as always. Barbara does a wonderful job.
TERRANCE SOriginal plan was to pick up from rrt auto. They left town 3.5 hours b4 pickup. Had to transfer to a diff dealer and pay more. Actually was a pain in my ass!
Chris VThey are very good to deal with
Marc DNothing,..very efficient and speedy.
GARRY RRented a uhaul for the weekend to pick up on Friday and found out that they wouldn’t have it until 3 pm Saturday when arrived on Friday to pick it up. Had to get one somewhere else.
James DI had to have the truck towed out of here for multi day problems with a rim and tire. It was exausting moving everything from where the truck had to stay parked due to malfunctions in your equipment. Now because it was towed I have to pay a rediculous priced fee to compensate for fuel I had no option to get for myself. I would really like to speak to someone about this. Phone:2084055843 email: m1k380113y@gmail.com
Michael BLate from lunch to rent, and I didn't receive credit for the extra 1/2 tank of gas ( only 1/4 full when I got it) and charged me $21 extra dollars for miles.
Lori SThis truck has an exhaust leak!! I called multiple times and uhaul hung up each time with some recording about wait times. The noise level was unacceptable especially for such a long trip. I had to wear ear plugs the whole time.
Shayla RThe lady came out as I was parking the vehicle. She did her thing and was ready to send me on my way in a minute. I had to ask for my receipt, though. She has a cute dog in the office, but he's insincere. He pretends to be happy to see you, but all he really cares about is getting you to give him a doggy treat from the bowl on the counter.
David BGreat.
Charles SThe gal was rather helpful and delightful. :)
Clerisa KBrenda was nice and helped us load and secure our car.
Marcia RNo one was there so I would love comformation on the drop off
RANDY S