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DONALD S
Customer Reviews for Anchored Firm Ventures Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the guarantee price went up by 80 $ when we picked it up the next day .. not sure how that works. as we booked it on line ..he was not happy..
ALAN ZEverything was good on it and it worked just fine.
ERNEST BReservation was for 8 in the morning and no one was there. Phone uhaul and got transferred around 4 times . I was beside myself. Uhaul really didn’t care Someone finally showed up at 9:15. Made everything late for the day and cost me money I will avoid using them at all costs in the future
Donna GI can’t think of anything it was very easy and quick. With a great location for pick up and drop off. Great service. Thank you Denise.
TRENT AVery friendly and helpful. Best experience at a uhaul yet . Thank you again sir
Robert FDennis at our pick up point in Houston, BC gave first class service, allowed an early pick up to accommodate loading, explained the process and expectations thoroughly. From there, requests to change the principle driver on the contract in order to smooth the border crossing and questions re crossing were accommodated. Once I was disconnected from a call and once I was given incomplete information but I called back. The first time I tried to book there was something wrong with reception and it took 5 tries before the reservation was made. It seemed the problem was not with U-haul but beyond their control. I would recommend U-Haul for any move based on this experience and Dennis in particular.
CHRISTINE YFaster sign in 30min no good
TERRY SMy only complaint is from U-Haul for the billing for 1 extra day of rental. I was quoted $20 for 1 extra day. The receipt I got was for $60. I was at the drop-off location before 12 noon as agreed. The owner of the business didn't arrive until about an hour later. I was charged $40 (for 2 days extra) plus an additional $20 for something. I would appreciate having the extra $40 returned to my credit card!!
JULIA SGet your computer to stay up not go down most of the time anyway he’s a good man you got up there you should make sure your doing your part to help him out
Martin PAs we pulled in...we were greeted straight away. Excellent customer service. Friendly and nice staff. Felt very welcoming.
vicky mHave a better office set up to greet customers and a nicer more easily seen signage from the highway.
jose eGreat Service!
Houston SNoone was there at dedicated pick up time. I ended up waiting about an hour. Not a huge deal, but mildly annoying.
Stuart AThe owner was very sociable so he's not at fault. The truck was not ready but that had to do with UHaul not fulfilling my original order. I was to have a truck and car transport ready in Smithers BC, as per the reservation. Because UHaul reneged on the order, I was forced to drive 75 kms each way, to go get a truck that had no winter tires. I had been told by Uhaul head office to go buy tire chains. Totally unrealistic! To top things off, no car transport was obtained. Now my car sits in Smithers BC, a 16 hour drive away! I now have to purchase a flight to Smithers at approx $600, then drive the 16 hours to Calgary! Again! Uhaul head office was totally unprofessional! Everyone we have mentioned this situation to have had similar experiences. Uhaul's track record, specifically in rural areas, is horrific. We will not use Uhaul trucks again.
Kenneth RI hope they help me get reimbursed for my extra service parts I had to install. Waiting to find out
josh sGood location, nobody was there when we arrived. Would be nice to have people available to help with check in, check outs.
Sabrina CYour gps is wrong for location. You do not notify customers that if you late your 24/7 doesn’t work. On the good side your 24/7 staff are fantastic, however it took us an hour with your staff online to pick up our truck. I haul always fails in my eye. At least for northern communities.
warren lAll ok. Self check out/ drop off No problems.
Jerry VEverything went very well.
David H