Customer Reviews for Andersons Sales & Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Andersons Sales & Service Inc

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Kristine H. on

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David F. on

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Ricky S. on

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Team was awesome and hassle free. I was in and out in less than 10 minutes. The person assisting me was on it and very helpful.

Steven F. on

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Lee F. on

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David F. on

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Karen R. on

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David F. on

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It was a smooth transaction.

Vinal L. on

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Michael I. on

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JC House ofHope J. on

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Danny B. on

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Wished the truck had cruise control for my 1000 mile trip.

James L B. on

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Outstanding service. Total experience was great.

Joyce P. on

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Everything was very easy , young lady who handled rental was very knowledgeable and answered all my question . Truck was beyond clean . Will definitely use agai

Diane B. on

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Brad B. on

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They went out of there way to help. Very friendly

Kim S. on

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I dropped off my rental truck on sunday evening. Thier was not a drop box for the keys. The place is closed, I called uhaul 800 number. Waited on line for a long time, kept being on hold. I ended up talking to 3 different people, each told me something different to do with the keys, but all of them said drop box was at the entrance of the store. Kept telling them thier was not a drop box. I was told to lock the keys in truck by one person. I was told to put keys under driver seat, and leave passenger door unlocked, which I found out later would have made me responsible, if something happened to the truck. I also found out I would have been charged for a locksmith coming out to unlock the truck. Why would uhaul employees tell me to do these things, knowing I'm going to be charged? I talked to a guy who clearly kept passing me on to someone else, even after I begged him "please don't hang up on me. I need someone to help me. " This run around went on for way over 2 hours, in a business parking lot at night. Not a good place for 2 women to be alone! While I'm on the phone my friend is walking around looking for the drop box, that was clearly not where they said it should be. We ended up finding the drop box on the side of an old run down building, that was behind the main building. No lighting out there at all. Place looked like it needed condemned. I believe your employees should know where these boxes are located at the different drop offs. You should maybe correspond with these businesses better to make sure you both have the same information. It should have never taking me that long to drop off a rental, and the uhaul employees should be more helpful. Maybe retrain them, so they know the actual rules instead of telling customers things to cost them more money!

Michael F. on

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Michael I. on

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robert H. on

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Donald B. on

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Jim S. on

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Kaylee M. on

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Jason A. on

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Gary V. on

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The team at Anderson's was knowledgeable and courteous. The helped me make a schedule change. The trailer was in excellent condition and one of the staff members helped me hook it up. I was impressed and grateful.

Jack F. on

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I was supposed to put the lock in a locked box before they were open. The key box couldnt fit the lock. I had to wait till they were open and drop it off inside to be sure i wouldnt be charged $30 for a missing lock

Jessica K. on

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The truck itself was clean. We got my stuff loaded on Friday evening and it was raining. The truck sat overnight and when I got into the cab, the driver door was full of water. We hauled to my new home and upon arrival and getting into the back, we started moving my stuff. Most of it was pretty wet. The trailer part of the uhaul must have a pretty bad leak as well. I let one of the workers (Tonia) know about this. It wasn't her fault, but I'm still drying some of my stuff that got wet and it has been 4 days.

James B. on

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Mark F. on

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I have a drivers license. I found it unnecessary for them to call someone and say they know me.

Arlie C. on

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DAVID R. on

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Friendly, helpful and efficient.