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Elizabeth C.
Customer Reviews for Andersons Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a very pleasant experience.
Denise B.The staff was extremely helpful!!! Thank you for a great experience!
Pamela H.The location was excellent. However, the company has poor customer relations. I rented a van to start but when I called to see if all was well I was tall the company relocated the van to another area. So I had to take a 15' truck instead. The company could have seen I made a rental agreement two weeks earlier but didn't care. The van cost me a lot more in gas which I should be reimbursed for. About $150.00 dollars. U-Haul corporate clean up your act.
Jerry S.The woman who helped me at Andersons was awesome. The truck did well. Was pleased.
Darla S.The brakes were rough,grinded alot.
Nathan D.N/A
Richard D.There was a can left in feo t and the truck needs some major maintenance
Jennifer S.They made give a second contact name and number and then called my wife to ask if she knew me and asked her if she knew that I was renting a trailer. It was like I was treated like a 16 year old kid.
Lyle C.The new tow dollies are well built and easy to use. The addition of the surge brakes are a big plus. Great experience!
James B.Picking up and dropping off was very easy and simple !
Jared A.The 24/7 was a complete nightmare. Spent over an hour on the website and phone trying to get help. At one point we held for 13 minutes before the voicemail picked up to say no one was available to help. Please don't offer this service if you not available to have reliable customer service. This experience was a nightmare and after waiting over an hour at the lot when we finally got someone they offered us an extra 1/2 hour. What a joke.
William H.Have the key outside in the lock box and ready. Have the furniture pads and dolly in the truck as requested and paid for. The only reason I gave an average rating rather than poor is because the owner came to the site within 10 minutes after she was contacted.
Amanda J.Had to get a trailer brought in, but it was there when I needed it.
Kelly F.Nothing. Everyone and everything went Flawless from start to finish. They made my move to my new home a lot easier. Thank all of you very much!!
Daniel K.N/A
Kurt Y.Stop fleecing customers! I'll never deal with uhaul again
STEVE W.Very friendly and great service!
DUANE C.They are always helpful.
Robert H.A TOTALLY FABULOUS EXPERIANCE, LIKE NO OTHER....FANTASTIC !!!!
Melissa A. J.Staff at Andersons was friendly and helpful
Susan W.Everything was great, very professional... but it was the first time I had a rental agency need to phone a personal acquaintance to verify that I actually exist, plus have my picture taken in front of the vehicle as a requirement for rental. Perhaps this is more of a commentary on the sad state of what agencies need to do to protect their assets these days, but having been a U-Haul customer in the past, I was very surprised to learn about these policies upon arrival. It doesn't convey much of a sense of trust in the customer -- although perhaps this location has had very bad experiences with vehicular theft, which is unfortunate (in other words, maybe their customers haven't been trustworthy). Not sure what to suggest as a solution. That should in no way dissuade anyone from using this location -- service was excellent, van was great, and I would absolutely use them again -- just be aware of the policies! :D
Michael F.Nice big location and very friendly
Stephanie L.Keep Anderson's personnel—They are wonderful to work with on Rentals! We had a great experience!
Jerry O.I dropped the Uhal off of the night of the 18th around 10:30 P.M. where it needed to be dropped off at
Scott C.Have more direction as to where to drop off equipment.
Samantha M.No smoking policy for drvers.
Janet L.It was pretty good. I really have no complaints.
LeeRoy B.Oh my goodness! These ladies were so kind and helpful. They made it easy for me with all the right information. I would highly recommend the location. 5 stars from me
Debi G.Smooth
Michael B.Anderson's sales and service is the best!!
PAULA B.Nothing it was very good
Floyd G.This location and the people working there were great.
Terrance F.No improvement NEEDED ! Exemplary Service !
PAUL T.Only suggestion is identifying parking for customers. Wasn't sure where to “officially†park 🤓
MICHAEL T.N/A
SHELBY G.lower your prices on miles.
HOBERT V.First class.
John P.Yeah dont over charge for anything, and don't take advantage of a cancer patient who's treatment time restrictions where used against him
JAMES F.Nothing great service
WALTER B.