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LARRY R
Customer Reviews for Andersons Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overcharged my account $250.00 No security deposit was refunded Keys were dropped in key box at 10:15 pm No follow up call with representative inside Anderson sales uhaul services. Will be contacting further support
David TThe young lady handling the rental was great!!!
David CI was over charged
JOHN TOne of the straps on the car hauler was cut and no one noticed until we loaded the car. Also once the car was loaded you couldn't open any doors to get out.
Sandi BTraci was amazing and so helpful. She went above and beyond to fix a mistake made by another employee and I appreciated that so much.
TAFFENEY PShe was very helpful
RICHARD MNext time I rent a U-Haul I’m not going to waste my time filling out a bunch of shit online because I had to do all the same stuff in the office.
KEVIN CEasy turn in, assisted with dropping trailer.
Michael HAnderson's was very helpful and courteous!
ROBERT RCustomer service was helpful and excellent. Windshield wipers were very sqeaky and not as clear as they should have been. Suggest wiping Rain X on the drivers side of the windshield at every oil change. This would practically eliminate the need for new wiper blades and works very well on my personal truck.
STEVEN SPicked up in Madison, Indiana. Very pleased with that establishment. Dropped off in Knoxville. Easy, low pressure, friendly establishment.
MARK VEmployees worked very hard to secure our vehicle . Great job by the outlet here in Madison, In
LINDA VTrailer had a wheel out of balance
MICHAEL FCan't think of anything else that you need to do
Roger KGreat location.
JOSH OUnless you do the driving, I don't see any room for improvements. The staff at Anderson's were very professional and friendly. I would highly recommend them and will be back for all my moving needs.
ANTHONY SNot good customer service. Also, they asked me to broom sweep the back of the truck, so I broom swept the back of the truck before I turned it in and the charged me a cleaning fee. I called and left a message to ask about it and they never called me back. Not a good experience, I've rented from them several times but I won't be going back there again for this
JAMES PNothing!
Timothy BCustomer service was amazing! The staff was very helpful and informative on Uhaul rental services. The truck was clean and I was happy with the process from start to finish.
Nichole Mthe lady there was very rude and charged me $25 for dirty floor mats, it was there when I picked up the truck
Timothy Sjust know no matter what they promise you “ if you dont use the time” and get refund isnt true. stay firm with what you know you will need the truck for and dont fall into their scare tactics of better have more and get money back vs not having enough going over and paying big penalties for going over. i lost over 900.00 i deserved back but will not get. outrageous! dont be bullied into renting more than you need
michael sGet new shocks on van
Thomas II had no complaints at all. The ladies from the office were wonderful
Jacob HNot a thing my experience overall was great thank you to the ladies who helped me
Michael SThe representative who assisted me is pleasant, helpful, and efficient.
Willa WThe lady who assisted us is professional, knowledgeable, & pleasant to work with.
Willa BThanks!
Ron HService was great, they cleared the snow off for me and warmed up the vehicle on a 4 degree morning... They were also kind and professional. Thanks, Grant
Grant BVery friendly
Daniel HFriendly staff, very efficient and knowledgeable.
Johnathon RI have rented from this location numerous times!!! Always provide Excellent service & go the extra mile for their customers!!! Would Not go anywhere else!!!
Terri WHeather in Fairhope was great to work with!
Janie MVery professional, would use again.
Ronald LI wanted to rent a cargo van or a pickup truck. Neither one was available at anytime over the next week within a 30 mile radius. I was only going 17 miles away to move one (1) item. I had to bring rugs, blankets, & more to make sure the delicate item didn't slide around & break.
Phyllis KFast and easy checking and check out
Charles EGrover Anderson, Melissa, and their delivery driver are all great to work with! Grover and Melissa went above and beyond to help us get all of our uboxes in a timely manner. They were friendly, courteous, and professional. I would gladly work with them again, and would highly recommend their uhaul center to anyone in the area considering a move!
Lydia KThe associate was kind and wonderful.
Samantha M