Awesome truck . Got the job done! Great customer service! Very pleasant at pickup pointElizabeth D.
Customer Reviews for Andersons Shoes & Boots LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JERRY W.
Customer did not leave a comment.JOHNNY B.
Customer did not leave a comment.JERRY M.
Customer did not leave a comment.Djuna C.
Customer did not leave a comment.JIMMY L.
The owner at the drop off was very very helpfulJEFFREY L.
The staff at the store was very helpful and quite friendly.Charles B.
Customer did not leave a comment.Larry S.
Customer did not leave a comment.Kayla B.
Great Customer service and vehicle was in great shape. Would recommend to any oneBo A.
Customer did not leave a comment.cldye M.
I'm not sure if it was the location or if it was the app. I reserved the truck which was supposed to be smaller ... when I got there they could find me but not my reservation ... I thought it might be something that I did wrong... so I played it off and just took what was available... then the place themselves had issues with the app and with the website themselves. First they were not sure why the computer wasn't cooperating then the computer / site kept crashing on them ( so at least I knew it wasn't just me ) They attempted several times to access the site and relented and called a 3rd person to support them... the. Just as all my information was in the system... the computer froze again... so they called I guess the main uhaul number and registered my request with the phone... and I was finally ready to get ready and go.. or was I? They then had issues getting the key out of the lock box that was outside ... so they had to cal a 4th person... by the time we finally figured out how to get the key out this endeavor took over 45 minutes while I had people waiting on me with this truck.... I then finally got out to move my stuff and actually got done a day earlier ... I was disappointed to see even though I brought the truck back a day early that I not only ended up paying for the additional day... but I also had to pay for the bigger truck that I did not prefer.... This was my first and last experience with this location. I still have a need to rent a truck one more time within the next couple of weeks... so I'm not totally going to torch Uhaul... just the folks at this location were honestly not trained to handle the business of renting a truck. I went away from the other location that I rented from on Steele station road because I was annoyed by the owner because I would ask to rent a truck for the weekend ... and he said that he couldn't release a truck for that much time ... what he should have said was that he didn't want to rent me a smaller truck for $19 a day instead... y'all really shouldn't advertise that kind of offer if you aren't making the offer available regularly. I checked 4 locations in my area and they were not easy to find. The Steele station road location did report that he had a car go van he could rent me... but that would not be big enough to load a dining room table that I had with 2 leafs and 6 chairs... even though he insisted... I guess next time when I need a rental... I will try the bigger location in Gadsden ... even thou that is on the opposite side of town... I'm done with the locations along hwy 77 in Attalla... The best experience that I had was the bus station location in Gadsden.. but the site did not let me select from that location:.. but I think we covered already your internet site was compromised Friday and Saturday .... that was obvious when I brought the truck back a day early and when I went to check out at Anderson boots location and the lady ( different one from theWILLIAM A.
Customer did not leave a comment.linda B.
Customer did not leave a comment.Jaycee S.
Keep doing what you're doing. Good job.robert G.
Customer did not leave a comment.Jesse W.
Parking location was a little difficult to get out of when picking up the truck. Other than that everything was great!Shawn D.
Simplify the paperwork. Better trained agents. Lower proces.jason B.
We spent more than an hour trying to get the keys because we were not given the correct information to retrieve them. We tried calling the local representative several times and never received an answer or a returned call. We were finally able to retrieve them after the online customer support spent much time trying to find the code to the correct lock. Awful experience. Made us late for pick-up and delivery. Delayed our moving crew and cost us for the delay. We learned or lesson with UHaul. We will be trying the competition if we ever require truck use again.Cody M.
Nice people clean place clean truck very happy with this rentalBrian J.
Customer did not leave a comment.BRITT S.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Mitchel H.
only issue we had was reservations. Web said a rep would contact me three days prier to pick up but noone ever contacted me.. I called at 12pm the day of pick up to find the pick up locations.Tammie G.
Great service. Highly recommend this location.arleta H.
Customer did not leave a comment.brenda L.