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MARJORIE C
Customer Reviews for Andover Truck Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was excellent
Rony TPrice per mile was ridiculous when you give corporate movers cheaper prices I used to drive for Atlas Van lines and I know when I drove for them you did not charge a $1.99 a mile the general public cannot afford that worst part is your corporate office doesn't even return phone calls Penske will call you right back if they were closer I would have used them because they were cheaper
WILLARD WSuper easy and very convenient
Michele SUsed to move wedding florals, it was very neat, ran well and was much more economical than renting through Enterprise!
JOHN KLynn was so kind. She talked us through the process. So easy & I will definitely recommend to friends & family. Only thing I suggest is that if you return the U-Haul early a possible little bit should be taken off the daily amount. Otherwise 10 stars. ⭐️😊
DONALD RAll was great!
JILLIAN VAt this location specifically? Nothing. Both U-Haul representatives were wonderful to speak with. John helped me out with make sure I could still pick up at this location when moving plans fell through. Made sure I got the truck I needed. Helpful beyond words.
MATTHEW DVery friendly staff, very helpful and responsive!!!
BETH RFinal amount was way over estimate. Van was returned same day and clean and undamaged, and under estimated mileage
DAVID ALittle to impersonal, Lynn was Great walking m through the process. But did feel a little isolated should I have had a problem.
ANDREW SThank you for your patience with us!
Daniel KThey really helped out and worked with me making the drop off much more convenient. Very appreciative!
STEPHEN FGreat place to rent a trailer for the day. Quick and easy.
NICHOLAS JYour app is worthless. The human that answers the phone at this location does an excellent job. Your app? You should be embarrassed. It is the definition of worthless.
Andre DNothing to improve
DONALD GEasy to book/pick-up. Friendly service.
LUCINDA BThank you!
Micheal LThe UHaul Mobile pick up / drop off process is absolutely horrendous. Between trying to get the keys initially and dropping off the truck, spent an extra 45 min of my time. I know location doesn't have anything to do with the App and how it works, but the app shut off multiple times during drop off (take a picture of truck, app would shut off x4) and it was a hassle.
Kyle SWhen we picked up the U-Haul truck we were not happy that the inside had not been cleaned. Someone had spilled soda/coffee on the console. The cup holders had liquid in them and the seats/floor were sticky. When we got the vehicle home we completely cleaned the interior. That shouldn't have been our job. We returned it cleaner than when we picked it up. We did enjoy the fact that the box truck was new, however, we were disappointed that the vehicle did not have cruise control.
Kevin MThe U-haul app itself is buggy. The email told me I needed to make an account and download the app in order to retrieve the truck. I did so, and when it came time to pick the truck up the app wouldn't retrieve my location. It could do it on the map portion of the app, but not within the retrieval process. I contacted customer support and they asked me to use the website, which worked fine. My point it this: why make people download the app if it's not even going to work and you're direction them back to the website in the end?
Nicholas SFix your app. I was on the phone for 15 minutes Waiting for somebody to assist me with the app that was not working, before I called the local number. I got help from the local number
June MEasy rental and truck was great. Solid communication too and the price was right!
marc gJohn went above and beyond to get the utility trailer I needed last minute!
Rebecca HFriendly helpful service
Don GA little pricey per mile to be honest but overall 👍🏻
Timothy Call was good
Pete EI rented for 24 hours and they asked it be back by 5 p. Then I said that is not 24. Then they said okay 930 a the following day.
JOHN HVery hard to find on gps
Kenneth HI will rent from U-Haul again, but not this location. I found the self-service pick-up and return process very cumbersome. during the pick-up, the signal was lost and I had to start over. I found the process not very clear. During the return process, I had made note of the milage, and was going through the process from the comfort of my car, it was raining at the time, when I discovered that a picture of the milage and fuel was needed. And i had to go back to the rental. I don't recall finding a "submit" button when all was said and done. As far as the truck is concerned, it was very nice, however I felt that accelerator was "stiff", and I felt I had to press quite heavily to get the truck to move. I was concerned about making "jack-rabbit" starts. This was more effort than other trucks I have driven.
Peter Vwent smoothly. Moving stinks, but I can always rely on Uhaul to make it easier.
Bob CI had some difficulty uploading my Dl photo. Problem was likely on my end, but John's company was able to work with me. Excellent businesspeople!
Leo LThe vehicle has a shimmy on the highway and the transmission shift rough sometimes
Steven MWow - the driver’s seat is way too close and no room at all. Uncomfortable to drive
Joe FThe customer service experience was horrible. They didn't explain anything well. The owner made it seem as if this was a staffed, physical location and that he would meet me there the morning of my rental. The morning of, I called and said I was a few minutes away and that he should leave to meet me there. He just kept repeating, "call me when you get there". Literally that's all he kept saying. I wish they just accurately presented it as a remote location with lock box set ups. They could have said, "Call me when you get there. I'll give you a code for the lock box." Horrible communication. There was no dolly or blankets in the truck, no ramp and they didn't go over that when I rented it nor present a menu of options that might include that. They asked me to call when I brought it back. I did, and left a message. They called me the next day asking if I dropped it off. I mean c'mon check your messages. If you don't want to be bothered on a Sunday don't bother me.
preston gReally poor customer service Then i was told one price when i booked the uhaul on the phone and when i picked up the truck the price went up another $20 Not. To mention it took forever for me to even get the key for the truck Worst experience ive ever had
Darrelle B$1.99 a mile? That's pretty much false advertising when you only show the $20 something up front cost.
Ian Rnone, service of phone reps was excellent and truck worked very well, no interaction with location management, all done on line or on phone with reps. would highly recommend U Haul any time.
Thomas PI dont like to leave bad reviews at all. But my truck was dirty. And i can't believe 200 miles after fee's and taxes cost 300 bucks. And another 95 bucks in gas. 400 bucks is alot of money. Also nothing in the back to tie down to. The railings are cheap and you cant strap to.
Douglas BNo improvements needed. The No contact pickup and return was so easy.
Shawn KRemote checkin went perfect. U-Haul associates were very efficient and helpful.
CORINNE DSpoke with John who was very courteous and helpful!
Charles ARented from other locations trucks were safe the truck I got from this dealer truck shouldn’t be on the road. I couldn’t go over 55 mph the whole truck shakes sounded like was going to shakes apart. The trip from Sparta nj to clover sc should have taken 9 hrs with this truck it took close to 12 hrs. Truck was unsafe lucky I’m still alive . I spent a lot of money for a unsafe truck I should pulled into a stat inspection check. Maybe U-Haul could refund me a some kind of refund, Feel free to call me.
Aram BCheck in was difficult, front brakes on the truck where horrible ,no air conditioning and customer service was an hour wait.
Kristopher GAir conditioner did not work in truck.
Russell FCustomer service rep changed our location 3 times and ended up with the same location I started. Rude and hung up on me when having an issue obtaining vehicle
Michael CThis was a self-return.
John BCheck in was easy and very personable, walked me thru everything on the phone.
Leon SGreat service we will recommend you for your hospitality and service
Edith HNothing.... Was very impressed and John was awesome and very professional. May use your services again within a week. VERY PLEASED. Thank you.
Marianne FU-Haul - Mike was so helpful and accommodating it was so easy to pickup & drop off. It was so easy and less stressful.
JANE CHalf -way through trip the truck shook and said the Stabilitrack needed service. The ABS and traction dummy light was lit on the dashboard and remained on until I stopped to fill tank
Bill DGreat location. It was easy to pickup and drop off. The van was clean and with no issues.
Carlos PProvide instructions for where to park personal vehicle when picking up rental. Also, WIFI connection is awful in this area. It took me an extra half hour to return the vehicle because the website wouldn't load in time and UHAUL kept kicking me back out. FRUSTRATING
TERESAE SI had a very positive experience renting a cargo van for the day from John's Automotive. The entire process was hassle free. John kindly walked me through the check in process. I would definitely use John's for future moves and would comfortably recommend it to others.
Jane LNot a thing.
john fBe more specific about the drop off areas ... have them be more identifying.. be more specific about what to do on the weekend when you are dropping off and there is no employees there
PATRICIA MHave the truck reserved available. I reserved a 20' and a message was left the night before, which I never heard, only a 15' was available. We could not move everything as planned and now we have to buy new because of your mistake. I should have been notified earlier. The representative I spoke to a day or two after I made reservation said I would be called the Friday before if there was an issue. I am very disappointed and thought using a big company, there should be no inventory issues.
Jon R