Add other facilities closer to Petoskey. I had to drive 45 minutes to get the trailer. 1.5 hours round trip. I was given 3 choices for pickup. All three were 45-90 minute drive from Petoskey.
DAVID R
Customer Reviews for Andys Party Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were not open but was was online to drop off. Tried to charge me $15 cleaning fee for an utility trailer.
TANIA MEquipment was clean but a strong perfume smell. Agent was no help. Corporate stepped in
VERDUN CAndy was friendly and very knowledgeable about the equipment I was renting.
Stacy LThis was an easy, smooth experience. I highly recommend Andy’s a party store to handle your U-Haul needs!
CHRISTINE LHave the truck at the correct pickup location
CHRISTINA WN/a
DANIEL CThe trailer was clean, but quite old. Lots of rust and squeaks.
MICHAEL CGot exactly what I reserved, clean equipment, friendly staff.
DAVID EThe pickup and dropooff was easy and srraight forward it would be difficult to say how it could have been better. I had help with connecting the trailer and disconnecting and the paperwork was very simple. Also I could not have asked for a friendlier group or people at the location. Thanks again.
PHILIP SAndy was very helpful annd kind. Unfortunately, it was very busy at the time and he didn’t have anyone to help him, but he definitely did his best to get me what I needed.
Michael MAndy was awesome! Very helpful and friendly. Would definitely recommend renting from him.
KIMBERLY LAndy's location is outstanding. Such an easy pickup and he checked out everything and all my truck connections to make sure I was good to go.
SUSAN AAndy was polite and professional. The pick up went smoothly and the location was convienantly located right at I-75.
CRAIG WSee above
LORI AVery easy and pleasant experience, no hassles or delays, great customer service.
GREGG RThis location was quick and helpful. My U Haul overall experience was not good. I had to driver 1.5 hours to find a truck.
THOMAS AScam
CYNTHIA CStaff helpful and location ease of access.
Laurie RAndy was very helpful and professional. Very pleasant!
ANTHONY AAndy is the best at making sure you’ve got the right equipment and everything is hooked up correctly for your trip! We always rent from him and have always been happy we did!
ROBERT MAlthough he was my 3rd stop, the staff was friendly and understanding.
CHERYL MThe truck was the problem, not the location.
TODD MAndy was very friendly and helpful!
MICHAEL RAndy is very friendly and customer focused!
Dorothy CExcellent experience!
HOLLI HAndy is the man.
Austin MIt had lots of trailers. Very quick picking up and dropping off.
RALPH DAndy does a great job, he is very helpful, and the equipment was exactly what I needed. A+ experience!
JEFFREY ZGreat customer service, good selection.
Ronald WEverything went smoothly at Andy’s Party Store where I picked up the trailer .Some hiccups with online ordering had to be handled with one of your agents by phone. However I was notified my order had been cancelled. So I had to call again to reinstate the order.
Bruce CThis location has always provided prompt email receipts when I drop off trailers when they are closed.
Joseph PYou can’t improve excellent! Dave
DAVID FLockbox to pick up keys is not by the front door as indicated in the pick up instructions. It is near the gas pumps. Key slot on drop off box is too thin to receive some of the keys (at least the one I had). Had to really shove the key in the slot.
Robert PThis was one of the best experiences i have ever had. great service!
JASON MAndy does a great job and provides outstanding customer service.
Doug DAbsolute best customer service everytime i rent from there.
Tommy TNothing. Great customer service.
GARY DGreat people!
TIMOTHY SDropped off after hours and the facility was not in great shape, but the service was excellent in providing a receipt promptly.
JOSEPH AGood people!
WILLARD BFriendly staff made my rental easy.
DAVID AEverything was great.
Suzanne CEverything went smoothly
George BNeeded to use the U-Haul App for pickup and return, but did meet the owner who was very accommodating. Would use again if needed.
Barry SAndy was GREAT! Wonderful service!
CRAIG MI was very happy with Andy's party store the gentleman was friendly and very helpful.
KATHY AAndy is great. He is well known in our community and is a wonderful person to work with.
AUSTIN MAndy where we picked up was awesome - however Uhaul over charged me, I had to call and get that adjusted then they said we did not drop off the trailer, however we did and on time. They could not find it and charged my card an additional $40.00 for their mistake. I am still waiting for that to be resolved.
MARGARET ANeed a little organization in the yard. A little mowing wouldn't hurt either. The sale woman was helpful and knowledgeable. She stayed over her regular hours just to get me on the road.
RANDY SThe location is okay but the condition of the buildings and facilities are poor
John C