Customer Reviews for ANG Food Market & Convenience
(U-Haul Neighborhood Dealer)

Rating:

1.0

There was nowhere to park the truck. The location is very unassuming and there were no directions as to where to park the truck once at the location.

Rating:

3.0

Dirty truck that’s almost ready for the junkyard ! I filled it back up with gas but I still was charged for more … when I picked it up they said it had more fuel than it actually had I filled it up way over what it had been when I picked it up but I was still charged extra ! I’m not happy with that underhanded maneuver.

Rating:

3.0

Truck was extremely dirty inside, garbage behind the seats, old milk cartons under the seats. Truck was completely empty on fuel, below the 1/8 it was marked as.

Rating:

5.0

Fantastic to deal with

Rating:

1.0

They charged us extra for gas even though we filled it to what I picked up the truck with.

Rating:

5.0

Awesome customer service. Quick efficient, friendly and informative. Will use again.

Rating:

4.0

There were receipts and trash in the vehicle from previous user. Vape pen. Felt a little unsanitary.

Rating:

5.0

The staff at this location are friendly and accommodating. Highly recommend!

Rating:

4.0

Fix the computer problem that tried to charge me for kms not used. Your agent fixed eventually but not a good experience.

Rating:

5.0

Thanks for your service. Great experience in general, I just found it confusing the 19.99 $ offer, versus, the $ 150.00 I ended up paying, plus $ 40.00 gas.

Rating:

5.0

The online return system (after hours for this U-Haul location) was interrupted part way through the process. It ended the session and could not be returned to via email link or Login. It would be better if the entire return process could be completed (for confirmation purposes).

Rating:

4.0

Better selection of vehicles

Rating:

5.0

Nothing. Was convenient. Van was sparkling clean. Employees were friendly and efficient.

Rating:

2.0

I specifically asked for a ramp I was told it had a ramp, and it turned out. It did not have a ramp which caused me a lot of grief.

Rating:

5.0

Sales team in Trenton were excellent and helpful, no issues at pickup or closing invoice yesterday. Victor

Rating:

4.0

No problems at all. I only had to take a bit of time learning how to adjust the outside mirrors. Truck was clean, well equipped and reliable.

Rating:

4.0

Nothing I can think of .

Rating:

5.0

I don't think the service here can be improved

Rating:

3.0

I had an excellent experience. The staff were very helpful. It was a pleasure.

Rating:

3.0

We didnt end up taking it because it was too small. Receiving a refund had been a ridiculous hassle and we've been told it will be 4-6 weeks which is crazy

Rating:

5.0

We had a little difficulty understanding the accent of the service personnel. We returned the truck with a half-full tank of gas when we received the truck with only a third of a tank of gas. So we paid about $50 more for the truck than we should have.

Rating:

3.0

Closed on the day of pickup. Had to work through the online pick up and drop off which was difficult to work with as the reservation couldn’t be found until someone on the phone had to link it. Not a great experience with the online portion.

Rating:

1.0

This has been the worst U-Haul experience I've ever had. I booked for 8am for the online pick-up. Got there at 10 to 8, hit the pick-up button and am notified that I can't pick it up until 10am when the location is open. What is the point of allowing early bookings at places that don't accomodate online pick-up? When I am finally able to pick up the truck I booked, it takes a good 10 minutes to do the paperwork (which I fully understand). But then when I do my walk around and check the back I find out that the utility dolly I booked isn't there. When I go ask about it they realize that they don't have a dolly for me. Another 20 minutes later they finally offer me their own personal dolly so I can finally leave and start my move. After all this inconvenience and frustration, when I go to leave I get stopped. They have the nerve to ask me to move my personal car so that I don't inconvenience their customers. When I pointed out that they weren't worried about inconveniencing me but heaven forbid I inconvenience them the response I got was "yeah. Sorry". I will never deal with Ang convenience or your outlet there. Nor will the amount of military personnel that I interact with. U-Haul itself is only partially to blame since it allowed the early booking but the rest is definitely on the location

Rating:

1.0

A ridiculous experience. I booked a 10' truck in my city, for 8:30am and received confirmation of this booking. Then, the next day my booking was switched for some unexplained reason from a 10' truck in my city at 8:30am, to a smaller cargo van in a city 20 minutes away. So we show up in this city for 8:30am and go to check in on our phones when we receive a message saying the location doesn't open until 10:00am. I actually thought it was a joke... So I drove back to our city and tried to get our landlord to extend our moving time, as well as our new landlord to extend our elevator booking time. On top of all of this, I also ordered a dozen furniture pads for $10, and never received them, and then was charged 20$ for them. Needless to say I will be calling customer service tomorrow for some kind of refund. I highly reccomend using home depot moving trucks, I was planning to but they were all booked. Uhaul made our moving experience absolutely draining and its not the first time, I will never use them again.

Rating:

4.0

ANG were on time, professional and welcoming.

Rating:

5.0

Great experience! Our representative with uhaul was Jacob Schoffield and he was a amazing!!! Went above and beyond to help us. Can’t say enough good things about all he did for us .