There were no personnel and this location had no return instructions. The only way we were able to return the truck was because I had the u-haul app.
SCOTT V
Customer Reviews for Annapolis Carroll Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was professional and polite
Markus MEasy to get to. The U-Haul rental return area was very dirty covered in trash it was gross.
Shannon LLocation gave me a truck that had the check engine light come on on the highway and wouldn't go above 42MPH. After dangerously being stuck on the highway and calling the location, they promptly hung up after I explained the problem. This is unsafe and incredibly irresponsible.
John PThe service was very good. The van was in new condition. Everything went smoothly.
PATRICK MRamp access is problematic when there are more than 8 people parked there.... additionally, there was a large rental van parked in the return area which made parking difficult. Not the service area's fault because there was a mechanical issue which caused the inconvenience. Everyone at the facility were helpful, professional, and courteous.
Makhayel AMy disgust is not with the location but the appallingly inept system and (some) people of U-Haul Everything that could go wrong with this reservation went wrong -= even when I sensed that direction th4 dy before and went out of my way to prevent a problem on the morning of the pick up. I was assured all was in order. Incompetent, ill-informed people at your call center, an on-line system that simply doesn't;t work.... NOTHING went well. Oh, nd my specific request to get a call from a manager was obviously ignored.
Paul HFriendly staff, seamless communication and quick service.
Sydney AI thought I had rented online but it didn’t go through, but the young man was great in setting me up for the rental this morning. I forgot to mention that the vehicle I rented did not have any washer fluid and the brakes are getting “soft,” i.e. I had to push nearly to the floor before it engaged.
CHRISTOPHER WThe van was fine but the dolly we rented wasn’t available and customer service was no help remedying that. Check in was awful because there was only one person working there which ate into our reservation time. Very unhappy with the experience.
Caroline VFriendly helpful and super clean truck Easy
DONNA LThe pick up was a bit disorganized given that I’d already completed all the required tasks on the Uhaul app.
Tom SThis was a garage where we dropped the vehicle back. Super convenient for us, but not particularly clean and welcoming. Staff was very nice though.
Sheela SExcelente servicio 👍. En hora buena.
dagoberto bGreat place good people
Francisco LVery efficient
John LThe people operating this location were extremely nice and helpful. I would rent here again.
Christen DCommunicating with the attendant is difficult as he is in a booth. Nonetheless he was very very nice
Robert SThe haul was done because of UHAUL.
Yolan OMuy amables
pedro hThe pickup was quick and easy, but the vehicle only had a half tank of gas. I not only had to fill it before my trip, but I had to return it full.
Andrew MThe gas station attendant was VERY nice and VERY helpful. He even parked the truck back into the original spot for me.
Charles Ieverything excellent
Teofilo GIt was horrible. I was left a quarter tank and it was dirty mud everywhere. Submitted a picture during the online check in and still got charged.
Mhabhushah KActually nothing. Job well done. Maybe have an awards program(points) for frequent customers, such as myself. I use Uhaul trucks 3-5 monthly. I would LOVE to get special deals and/ discounts.
george g24hr service locations
George GBe nicer
Tommy MYes
Matias CI am still waiting for my itemized receipt. I am not happy about it. Owner said it would be emailed to me.
Patrick HYou have a rogue local dealer here. This is the 2nd time that Annapolis Carroll Fuel has tried to rip me off. The first time, he tried to charge me something like $80 for fuel. I disputed this charge with Visa and received a refund. This time, he not only tried to add gas, he also must have “planted” dirty mats in the cab. There was no rain, no mud, no nothing, the entire 24hrs I had the truck. I swept both the front and the truck bed with a blower before I returned it in pristine condition. This guy must have figured out that the "$25 cleaning fee” is a loophole to get extra revenue to take advantage of unsuspecting renters who don’t know to take a picture of every inch of the truck. Even I—who had suspected this guy was corrupt before—didn’t think he would plant dirty mats to get his $25. Your Uhaul rep was particularly unhelpful, basically saying “he took pictures, how could that be wrong?" See my photo of the gas gauge. Also note that the picture he took had a different odometer reading than my picture. I plan on disputing with Visa. But I believe you need to get control of this guy at this location.
Mark BIt’s ridiculous that you have to drop off the UHaul in the same location where it was picked up. People rent these so they can move. It’s also ridiculous that you have to physically be in that location to confirm on your phone that pick up was completed. What if you don’t have a phone? What if you had someone else drive the truck for you? The phone check in didn’t work either. It said we could use the phone to check in at any time, but once that was done, we were told to go get the keys from the clerk of the (not yet open) facility.
Hana VVery slow and inadequate pick up process. Nothing was explained, there was not a clear handover of keys and responsibility, and attendant continued to serve other customers while processing the contract with no explanation or feedback. Exceedingly slow.
Dana LTruck had a strong smoke odor.
Briana SNeeds better signage. I wasn't sure where to go to drop off the keys.
Matthew KEverything went well but the truck's engine light was on.
Steve BN/A.
Brenda TChoose this location as they were very close by and as they are part of a gas station they are open long hours every day including Sunday. Other locations and competitors had much more limited hours for pick-up and drop-off.
Brian MGoooooooouoo
OSCAR RI had set up mobile pick up for 3pm. Someone called me at about 4 because I hadn't picked it up yet. I said I would be there probably 5 to 6. Showed up at 5 and saw she changed pick-up time to 6 so I couldn't check in, had to switch to regular check in. If I pay for the truck from 3pm Sunday to 3pm Monday, why does it matter when I pick it up? Then when I returned the truck, the guy kept pushing me to put "a little" gas in it even though we only drove about 12 miles. I said they could charge me for the miles (he said regular gas rate doubled), but he refused to give me odometer readings. I was charged for more miles than I drove (not a ton more so it's not worth pursuing for a refund). All around annoying experience, but the van was great, super clean.
Anne SThe passenger cabin had papers in it. The dolly I was charged for was not in the truck.
Philip GThe truck wouldn't start this morning so I was late returning other than that everything was good
David PExcellent service from beginning to equipment was turned in.
QUINTON HAnnapolis Carol Fuel is an AWESOME place to drop off equipment!! The location is open until 11 PM which is great for drop off/return. I returned the equipment at 10:30 PM and the personnel were friendly and professional!!!!
Terry PDirty vehicle given, with disgusting service given
Jon RThey need a better set up! I should have gotten partial payment back and I still have yet to receive it! It’s just not a good place if your a paperwork person.
Mitchell ZThey charge me for gas which the gas was where it was suppose to be I have pictures to price and I have called them several times to fix the isssue and left a message and no one has called me back yet and this was weeks ago
Shajuan MFrom my experience with this rental, I can recommend nothing at this time.
Rachel GWas left waiting for a long time at the gas station where this location is located. The truck had a greasy substance all over the floor, and we almost slipped on it multiple times.
Lisa QThe Annapolis Carroll Fuel location was very convenient and efficient. They even helped with information after all the UHaul return places were closed.
Josh BI left the truck with over a 1/4 tank of gas (as was instructed to when I picked it up). The gas station attendant (the location was an actual small gas station with a little shack) took the keys and didn’t look at the truck with me as I requested. Then I get a bill for 60 dollars, saying the truck wasn’t filled up properly. This is a flat out lie on the gas station attendant. And will definitely dispute this with my bank, if I’m not refunded the $60 dollars.
Mitchell K