Customer Reviews for Annex Storage Depot
(U-Haul Neighborhood Dealer)

Rating:

5.0

You good 👍

Rating:

5.0

As always #1 for storage and truck rental

Rating:

4.0

Awesome folks that work there two ladies was awesome

Rating:

5.0

The Lady at the front Desk is super cool,

Rating:

5.0

Clean secure awesome staff

Rating:

5.0

Highly recommend this place ! Great helpful staff Clean secure place

Rating:

5.0

Absolute the best storage place ! Love the clean secure facility and staff was always very very helpful and courteous! Highly recommend

Rating:

5.0

This is not a complaint about the location. I do not appreciate paying a full days rental that I did not have the ability to utilize AFTER checking in the truck because I was 3 hours late turning it in. If I had not checked the truck in online I would not have been charged an extra day, lesson learned.

Rating:

5.0

Excellent all around.

Rating:

5.0

The staff was extremely friendly and helpful. I appreciate their service.

Rating:

5.0

Thanks so much for y’all business

Rating:

5.0

Great experience furniture kept very well in cool climate storage. Awesome experience. Definitely recommend.

Rating:

5.0

Clean , great security , helpful and friendly staff !

Rating:

5.0

Love love love ! Best storage experience ever ! Staff is so kind and helpful! Everything is clean well maintained and very secure I highly recommend this place

Rating:

5.0

Outstanding service in the time of need.

Rating:

5.0

Extremely friendly and courteous staff! Five stars!

Rating:

5.0

We had an excellent experience with the team at Annex Storage & U-Haul. The unit was easily accessible. The staff was always courteous and accommodating and the environment was super clean. Highly recommend.

Rating:

5.0

Annex Storage is our favorite location to rent from. They are always professional and everything is done with no issues...ever.

Rating:

5.0

Great Place and very clean If I ever need storage again that's were I will go back to Thanks Annex

Rating:

5.0

This facility is clean, well maintained. During our 3 year time at this facility there wasn’t any problems with bugs or rodents. Staff was always friendly and willing to help where ever possible. Thank you for a great experience!

Rating:

1.0

Front desk was really rude charged me extra for whatever reason brought back the uhaul with the same amount of gas and still was charged for it.

Rating:

5.0

Windshield wipers were absolutely useless, probably should have been replaced two years ago...

Rating:

5.0

They are real friendly and very helpful

Rating:

5.0

Have been renting at Annex Storage since 2011 ! Never an issue always courteous friendly and prompt service ! I highly recommend this business !

Rating:

5.0

Put a seat pad on , there was no lumbar on seat and my back was killing me.

Rating:

5.0

Very professional and friendly

Rating:

5.0

The staff was very professional as well as gracious

Rating:

5.0

Very impressed with the owner and her willingness to accommodate me. Very smooth transaction process and she was very informative/willing to answer questions that I had. Will definitely schedule my next uhaul vehicle need through her again.

Rating:

1.0

Charged my card I clearly said wasnt authorized to be charged. And charged me almost $1,000

Rating:

5.0

You went out of your way to provide a service that I definitely needed. Thank you for being accommodating, personable, and professional. I really appreciate you both

Rating:

5.0

Great place Highly recommend it ! secure and clean

Rating:

5.0

Best staff and super clean facility !

Rating:

2.0

I tried to rent a van using the phone app, but the app stated I was in the wrong location. It instructed me to scan a barcode at the location to verify, but they haven't posted the barcode yet. I waited around for the employees to arrive. They were both very kind, and completed the process for me even though it was before regular hours. When I returned the van I had the same issue. Could not verify location and no barcode. I'm surprised I wasn't charged the processing fee. I was charged for accident protection that I didn't want and opted out of. Every time I have rented from U-Haul they have added on extra charges that I declined from the beginning, or have added extra mileage. I'll be looking at different options next time I need a rental.

Rating:

3.0

how about letting me know you changed pickup location

Rating:

5.0

This was my first time ever using a storage facility , an I must say, I never knew customer service was a true goal for this organization. In the 8 years of using I only experienced 1 leak issue, and it was taken care of immediately!! I love Annex Storage staff and facilities ❤️

Rating:

5.0

The 5×10 unit was no longer needed and became a liability.

Rating:

5.0

Thanks 😊

Rating:

5.0

Keep doing what you're doing…everything was great

Rating:

3.0

Would be nice to not have to drive the truck off the curb. Also was a little confused as to where I should park my car. And while the vehicle was mostly clean, the inside of the windshield was pretty dirty.

Rating:

5.0

Very helpful staff, super friendly and accommodating.

Rating:

3.0

Parking is a bit of a problem. Turns are tight. The people in the office were helpful, interested, and easy to deal with.

Rating:

4.0

Great service today

Rating:

1.0

Be upfront more with your prices. And have an example of the return application beforehand.

Rating:

5.0

Everything went smoothly! It was easy to make a reservation online, it was an easy pick up and payment, and an even easier and convenient drop off! When dropping off, the office has closed and everything was able to be done via phone! I took pictures of my uHaul to verify the mileage and cleanliness of the truck, the drop off box was easily assessable. I was only charged for my mileage usage, truck fees, and taxes. So even though the hold on my card was for double what we used, I wasn't charged for that amount. I was only charged for the mileage used after dropping my truck back off. I thought I wasn't going to be refunded my money that day because the office was closed but I was! Best check out I've had ever! Completely hassle free. Great CS from the lady at the front desk who rented me my uHaul! 10/10 would recommend and will definitely be back if I need to rent again!

Rating:

5.0

clean secure place they did not charge extra for 24/7 gate access or credit card processing like some other local storage places. was very happy with everything!

Rating:

5.0

Absolutely nothing everything were good

Rating:

5.0

I rented a storage here for almost 4 years never had an issue always great customer service clean and secure place U-Haul rental was great to!

Rating:

5.0

I rented a 10ft truck for my nine year old nephew's birthday. I picked him up in the school carpool line which was a fun surprise for him and the school. We had fun tailgating in the driveway and cruising the neighborhood with the van decorated with streamers and balloons. The ladies at the rental office were great and threw in a few fun marketing items. Thanks Annex Storage for helping make a nine year old have a great day!

Rating:

5.0

Toni went above and beyond will always use this location

Rating:

5.0

The woman that helped me was thorough and kind. She was willing to do whatever it took to make my experience convenient and stress free. Prices were very, very reasonable. This is the next and only place I will use here in Newnan. Thank you so much

Rating:

4.0

Parking is limited, very limited. They should allow individuals who tent a vehicle for a few hours to park inside the fence instead of on the curve outside, as it creates a hazard to incoming and outgoing vehicles

Rating:

5.0

I would highly recommend this storage facility to anyone in need of a place to store items. The staff was always very helpful with any needs that came up and was very professional.

Rating:

5.0

I could not have asked for a more personable, professional, thorough associate! She was delightful, answering all of my questions and concerns. Renting a cargo van for a local move was a seamless experience. The next time I have to move anything like my most recent time, I will choose UHaul!

Rating:

5.0

Very friendly and told me everything upfront! They did not stick me with hidden charges 😊

Rating:

5.0

Very clean facility! staff really cares and makes sure customer gets all the help they need! Great place!!

Rating:

5.0

Fast, efficient and dependable service

Rating:

4.0

Everything went very good, very friendly and the equipment worked well

Rating:

5.0

Nothing for me. This was a welcome experience. The location owner/operator personally made the difference. Business and customer service as it should be.

Rating:

5.0

Great secure place! very clean and great customer service

Rating:

5.0

Very Clean and well maintained facility. Awesome staff and customer service !Highly recommend

Rating:

5.0

wonderful staff! facility very clean excellent security! would store at this place again . Highly recommend them they go above and beyond.

Rating:

5.0

I have rented several storage units before but Annex Storage is by far the cleanest and most secure! The staff always went above and beyond to make my stay best possible. I would highly recommend them!

Rating:

5.0

This is without a doubt the best storage place to do business with. They are professional, friendly and genuinely care about people. I highly recommend them!!

Rating:

5.0

good people.very good service, i come back all time.

Rating:

5.0

Outstanding Service!

Rating:

5.0

Another great experience with Annex Storage Depot!

Rating:

5.0

Absolutely my go to Uhaul Dealer ! They never disappoint! Great friendly service

Rating:

3.0

Strongly disagree with your charging extra day for returning vehicle after hours. I had the Van less than 48 hours and was charged for 3 days..

Rating:

5.0

Used this location and storage before ! Awesome service and knowledgeable friendly staff! Highly recommended!

Rating:

5.0

Great Experience, thank you!

Rating:

5.0

More parking space

Rating:

5.0

The rental process was a nightmare, if it wasn't for the woman that helped me at this location I wouldn't have gotten my truck in time, and maybe at all. I gave U-Haul my information online twice before I got to the facility and your system still wanted my information a 3rd time. The lady that helped me changed my sign-in from the no contact option because she said I would have been out there for an hour trying to complete it, and after how long it took in person I'm not surprised. Fix your system U-Haul

Rating:

1.0

Overcharged. Charged 94 dollars more than the other location for the same distance.

Rating:

3.0

Needs a better location to expand your business other than this everything was perfect

Rating:

5.0

Always pros. Love this location

Rating:

5.0

I have used this location for storage unit as well . Always professional always had my equipment clean and ready to go at the promised pick up time! Highly recommend this location

Rating:

2.0

The young lady worked very hard, but the U-Haul computer program was faulty. The day before I ordered a truck, paid for it, and was told where to pick it up and what time only to have the system tell us we're we're not there. Then it took one hour after several attempts to get another truck because of the un-user friendly computer system.

Rating:

5.0

Your employee was very helpful and professional.

Rating:

5.0

We had an excellent experience and both ladies were great I will come back to rent a Uhaul

Rating:

4.0

Toni was so helpful and pleasant - such a great person to have greet and interact with customers.

Rating:

2.0

I left it empty and open all day since they were supposed to sweet in out. I went there at 5:30pm to lock it up and it was not swept out! I will be there today to open it again so they can sweep.

Rating:

5.0

Everything went well. Easy process. No problems. The lady that processed everything was a big help.

Rating:

5.0

Staff is always friendly and helpful! Facility always clean. Prices great. I recommend it to anyone!

Rating:

5.0

She was great

Rating:

5.0

Good job all the way customer service is on point

Rating:

5.0

I wished I could have given 10 ******* rented from other places b4 Annex Storage is by far the easiest to deal with and the most helpful & friendly staff EVER. Super clean place! Highly Recommend!

Rating:

2.0

100.00 was paid in july. They sold my building on august 8 2018. There wan no phone calls just emails. My grandsons baby keepsakes were in there! My daug ONLY CHILD. very angry.

Rating:

5.0

I didn't have any problems with this storage facility.

Rating:

2.0

I paid all that money to keep my furniture in good condition and when I go to pick it up it got mold everywhere

Rating:

3.0

I decided to rent storage room closer to where I live. Thanks.

Rating:

2.0

Acceptable service.

Rating:

5.0

Very Happy with everything!

Rating:

5.0

We just moved from out of state and found the staff at this facility helpful, professional beyond our expectations. Place is clean and secure, prices competitive. Highly recommend!

Rating:

5.0

The Staff really made my mind up when I came and inquired about services and rates. Very Helpful, Cordial and Pleasant. I will recommend this facility to everyone!

Rating:

5.0

Awesome people and facility! Thanks guys!

Rating:

5.0

Thank you for all your help! The lady in the office was very friendly and made my move as easy as possible. I feel my stuff is safe and everything is very clean!!

Rating:

5.0

Easy to set up, easy to use, easy to acces, and a good price, and on the inside, double key pads for added security, thanks for the great service and great facility