Customer Reviews for Annex Storage Depot

Outstanding Service!

Another great experience with Annex Storage Depot!

Absolutely my go to Uhaul Dealer ! They never disappoint! Great friendly service

Strongly disagree with your charging extra day for returning vehicle after hours. I had the Van less than 48 hours and was charged for 3 days..

Used this location and storage before ! Awesome service and knowledgeable friendly staff! Highly recommended!

Great Experience, thank you!

More parking space

The rental process was a nightmare, if it wasn't for the woman that helped me at this location I wouldn't have gotten my truck in time, and maybe at all. I gave U-Haul my information online twice before I got to the facility and your system still wanted my information a 3rd time. The lady that helped me changed my sign-in from the no contact option because she said I would have been out there for an hour trying to complete it, and after how long it took in person I'm not surprised. Fix your system U-Haul

Overcharged. Charged 94 dollars more than the other location for the same distance.

Needs a better location to expand your business other than this everything was perfect

Always pros. Love this location

I have used this location for storage unit as well . Always professional always had my equipment clean and ready to go at the promised pick up time! Highly recommend this location

The young lady worked very hard, but the U-Haul computer program was faulty. The day before I ordered a truck, paid for it, and was told where to pick it up and what time only to have the system tell us we're we're not there. Then it took one hour after several attempts to get another truck because of the un-user friendly computer system.

Your employee was very helpful and professional.

We had an excellent experience and both ladies were great I will come back to rent a Uhaul

great experience

first time I went in to order the door was locked but the sign said they would be there from 9 to 9 that day, sat there for about 10 mins and no one showed up

Receptionist was extremely helpful and knowledgeable!

Very convenient location and easy process.

My experience was great !!!!

have used uhaul many times . very good

Great people , super flexible and understanding.

Great experience

I went 47 miles and put in 6 gallons of gas and was still charged for 2,6 gallons. It seemed to me that dial hand was exactly where it was when I picked up the truck. The dial has a mark for 1/2 and 1/4 tank. The sheet of paper has many more but it is hard to tell just looking at the gas gauge, it should be at 1/2 tank exactly when you pick it up. Then there are no questions on how far left of the 1/2 mark is how to return it.

Everything was perfect

Top Notch Facility and Staff

Love the people and the rates.......... the only thing that was bad is the truck smelled like cigarettes.

Nothing at all

Fix truck!! Had check engine light on and had strong exhaust smell in cab. Truck was filthy outside with major dents in roof and hood.

Toni was so helpful and pleasant - such a great person to have greet and interact with customers.

The truck steered as though there was no power steering. The right passenger door did not close well unless you slammed it overly hard. Also when I returned the truck, no one came out to inspect the fuel or the condition of the truck. I was told to park it where I got it and just handed the clerk the key. I asked her if someone would look at the fuel gauge and I was told no you're fine. Well tonight I was charged an additional 33 dollars because the truck was only half full. When I picked up the truck it was at 3/4 full...when I returned it it was at the same level and I have witnesses and a fuel receipt. Never again will I return a vehicle without someone inspecting the vehicle. That leaves too much room for error and dishonesty!! I am disputing the amount for fuel.

It went smooth sailing I had a chance to meet the owner she was very nice and very informative I will definitely recommend that place and use it myself again is well in fact I have a few things to move the next couple of weeks that I have bought and I definitely will rent a truck to pick up my furniture from the stores

Both ladies were polite and accommodating. Just super nice and polite

Good customer service.

N/A

Update U-Haul software!

Your website to return the equipment after hours

No improvement at all everything was great

The first truck didn't have air conditioning and the second one had a broken passenger mirror. They quoted a firm price of $42.00 for insurance and then charged my 87 year old mother $87.00 when she picked up the truck. This whole experience was terrible!

The employee working the counter was very polite and courteous. The automated process is great.

The pickup we rented was perfect for moving a dresser and medium sized kitchen table with 4 chairs. The pricing seems steep to me. to go 90 miles pickin up stuff from letgo and offer up cost us near a hundred bucks without fuel.. So its unlikely I'll use that service again. But the vehicle and staff were good. Very friendly with directions, advice, and general conversation, so K highly recommend this location. Oh and their security is top knotch. Cameras EVERYWHERE.

the truck had a very large oil leak. it leaked all over the new driveway of the new home i purchased

The owner handled my rental and recommended what I needed and handled my move from start to finish with suggestions on getting movers at both ends. She was wonderful and when I need another U-Haul I will go back and see her again.

Change oil in vehicles before they are rented. Clean vehicles.

Nothing at this store. The one store in Newman was terrible. I will never go back to that store again.

Excellent customer service! The ladies here went above and beyond to address my needs !!!

very professional and pleasant to talk with

She was extremely friendly and helpful. I will definitely use this location anytime I need UHaul.

Very friendly to work with.

The woman at the desk was extremely rude and the sign on the door said closed even though they were still open. It seems to me like she doesn't care about her job. I spent over $1000 on this move and at almost every turn it was an inconvenience. I would not recommend using uhaul to any of my friends for their move.

La atención fue excelente sigan asi

The ladies where able to get a car tow dolly within such short notice. I highly commend their professionalism. Thanks again ladies.

Facility was extremely clean and attendant was professional and friendly.

NOTHING ALL 3 LOCATIONS WERE PERFECT, SPECIFICALLY 8640 Kendrick Rd, Jonesboro, GA 30238 LOCATION

The employees at the desk were great. They even called me after it was returned to tell me I left my wet jacket in the van. Great service all around. Nothing can be improved as they were on point!

I left it empty and open all day since they were supposed to sweet in out. I went there at 5:30pm to lock it up and it was not swept out! I will be there today to open it again so they can sweep.

Everything went well. Easy process. No problems. The lady that processed everything was a big help.

Staff is always friendly and helpful! Facility always clean. Prices great. I recommend it to anyone!

She was great

Good job all the way customer service is on point

I wished I could have given 10 ******* rented from other places b4 Annex Storage is by far the easiest to deal with and the most helpful & friendly staff EVER. Super clean place! Highly Recommend!

100.00 was paid in july. They sold my building on august 8 2018. There wan no phone calls just emails. My grandsons baby keepsakes were in there! My daug ONLY CHILD. very angry.

I didn't have any problems with this storage facility.

I paid all that money to keep my furniture in good condition and when I go to pick it up it got mold everywhere

Thank you for all your help! The lady in the office was very friendly and made my move as easy as possible. I feel my stuff is safe and everything is very clean!!

Easy to set up, easy to use, easy to acces, and a good price, and on the inside, double key pads for added security, thanks for the great service and great facility