Customer Reviews for Another Closet Self Storage Spring Branch
(U-Haul Neighborhood Dealer)

277 reviews

6800 US Hwy 281 N   Spring Branch, TX 78070

(830) 885-2238

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 885-2238

6800 US Hwy 281 N
Spring Branch, TX 78070

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Good job!

RANDAL W. 
Rating:
5.0

Friendly staff and easy pick up. Highly recommend!

Brian Z. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Quick and easy

JEFFREY S. 
Rating:
5.0

Everything was exceptional.

Penny A. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
4.0

The corporate people were extremely rude. I returned the truck ahead of time. The storage unit manager, Cassandra, failed to log me in. I received a text from corporate that truck was still out. I called Cassandra so she wouldn't get in trouble. The next day corporate sent me a text threatening legal action. I called and the first corporate guy hung up on me I called back and boss lady was very sparky. And the whole time the truck was turned in early.

Donald L. 
Rating:
2.0

Mainly the truck itself just made a tremendous amount of noise, which was hard to even think straight. It was like a vacuum sound the entire way at 63 mph

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Stan B. 
Rating:
4.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

The staff was friendly and accommodating. I was pleased.

Marlin M. 
Rating:
5.0

They were closed before there posted hours.

STEVEN S. 
Rating:
3.0

Very small after-hours delivery lot

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

FRED B. 
Rating:
5.0

All good. Great onsite employees!!

EARL B. 
Rating:
5.0

All good. She does a nice job!

Earl B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN F. 
Rating:
5.0

The person that helped me out was really great and deserves some push-ups!

Erik B. 
Rating:
3.0

Location is convenient. Truck was not clean on the inside and windshield was extremely dirty. Inside cleanliness was not great either. Lock boxes are in poor condition. Parking area is tight, but okay. My contracted dolly and blankets were not in the truck at pickup and was impossible to get them on Sunday and make my time for meeting my movers. In all, not a great experience but the truck ran well and it got the job done.

Kendall C. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

All good. A pleasant consumer experience

Earl B. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

The lock types hanging on the wall of the office should be taken down immediately. The lock DID NOT fit the latch holes on the 20 ft. truck I rented. How something like this could happen is beyond me, but selling or issuing locks that don't fit is BAD business. Fortunately, after finished loading after midnight, a friend of mine had a gun lock to use that actually fit.

GLENN O. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Have someone in the office at all times during business hours for returning trucks and equipment.

MARCOS G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

We were treated with respect and had not problems at all.

Jerry B. 
Rating:
4.0

The uhaul 20 ft Truck had a significant front end shaking/vibration limiting the safe operation to under 55 MPH. Appears that either the wheel bearings or tie rods are going out. Did not feel safe driving the vehicle. Reported this when the Truck was returned.

Ellwood S. 
Rating:
1.0

I scheduled Mobile pickup days in advance and it was not ready when I arrived and had to wait for the store to open. They also did not have any wardrobe boxes.

ZACHARY M. 
Rating:
5.0

Night and Day difference from the check-out location.

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

Nathan J. 
Rating:
5.0

I really like the new lock box for keys. Great service. Very polite people. Thanks again.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

The 2 original locations did not have what I had reserved. I was sent 35 miles out for 1 truck & another location for the 2nd truck. No one contacted me letting me know the trucks were not @ the original locations & times. Needless to say our job has been delayed costing us 2 extra days. When reservations are made with U-haul they provide false information.

NORMA F. 
Rating:
4.0

Customer did not leave a comment.

Jamie L. 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON F. 
Rating:
5.0

Excellent customer service and great rates!

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

EDGAR JAMES JR S. 
Rating:
5.0

Excellent service at the drop off and I was able to change to a location closer to my home

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Cleanest Uhaul truck Ive ever rented! Clerk was wonderful😊

JOHN B. 
Rating:
5.0

Great customer service!

HUMBERTO R. 
Rating:
5.0

Customer did not leave a comment.

Adrian H. 
Rating:
4.0

Add cruise control

david Z. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK A. 
Rating:
5.0

Customer did not leave a comment.

DIRK A. 
Rating:
5.0

Customer did not leave a comment.

BERNARDO G. 
Rating:
5.0

Customer did not leave a comment.

GLEN F. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Web is hard to access due to remote location - made drop off difficult to log.

Frank M. 
Rating:
5.0

Cleanest Uhaul facility I have used

ROBERT FRANCIS A. 
Rating:
5.0

Customer did not leave a comment.

Jefffrey R. 
Rating:
5.0

Customer did not leave a comment.

Marcia M. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHE B. 
Rating:
5.0

Your App and online process is ridiculous. For that alone I wouldn't rent from UHAUL again.

Miguel B. 
Rating:
5.0

If possible have front window cleaned of bugs, otherwise it was great!

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

Samantha O. 
Rating:
5.0

Customer did not leave a comment.

Ava M. 
Rating:
5.0

Customer did not leave a comment.

Fernando S. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
1.0

We drove 15 miles to return the trailer to this place and were told they were full and could not accept our trailer. I had to tow it to another place, only to be told they could not accept it either. After telling them they could drive 15 miles to my house to retrieve it when they had room for it, they agreed to let me drop it off in their parking lot. If the coronavirus is responsible for the overflow of idle trailers, I do understand, but I should have been directed somewhere else that had room for it.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Y. 
Rating:
4.0

Asked for manager to contact me! Has not happened as of this survey...

WALTER W. 
Rating:
5.0

Great service but I was sent back and forth from one store to the other and there was no room at the 2nd location. A phone call would have been convenient so I did not have to run back and forth.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Amy I. 
Rating:
5.0

Customer did not leave a comment.

WALTER W. 
Rating:
5.0

Super Nice Guy!

Tony B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

Kelvin B. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo R. 
Rating:
5.0

Joseph, the manager at Another Closet Self Storage, has always been very professional and accommodating:)

Charles L. 
Rating:
5.0

Joseph does a fantastic job at Another Closet Self Storage...he made our truck arrangements on the ‘pickup' end...was courteous and efficient!

Charles L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Ray T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
4.0

I can pick up UHAUL Trucks earlier at other locations and wont get docked an extra day for delivering the truck an hour or two after 6:00 pm.. Not appreciated.

Lance A. 
Rating:
1.0

Customer did not leave a comment.

rod P. 
Rating:
2.0

The girl working the desk at the business really did not want to deal with my return and kept looking for a reason to send me to another location.

Ward P. 
Rating:
3.0

Employee was very rude and lazy. No help with trailer didn't want to take it. Had to fuss with her to get a receipt for returning the trailer

Ben B. 
Rating:
4.0

Customer did not leave a comment.

Leroy H. 
Rating:
5.0

Customer did not leave a comment.

Vance L. 
Rating:
5.0

Customer did not leave a comment.

RENE R. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Fast, efficient and professional

Paul S. 
Rating:
4.0

Test for functioning tail lights. Tighten hitch more during hookup.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

TERI B. 
No reviews have been submitted for this location.

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