Customer Reviews for Anthonys Auto Care
(U-Haul Neighborhood Dealer)

323 reviews

770 S Pinal Pkwy   Florence, AZ 85132

(520) 868-3993

Location Hours

  • Mon-Fri: 8 am - 2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(520) 868-3993

770 S Pinal Pkwy
Florence, AZ 85132

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 2 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have rented from Anthony's many times. Never disappointed, ALWAYS HAPPY! I appreciate his service immensely!!

Stacy N. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
3.0

Customer did not leave a comment.

stephen C. 
Rating:
5.0

Anthony is the best.

TERRIE D. 
Rating:
1.0

When I picked this unit up there was nobody available at location had to go to another location to meet owner and come back to original location to pick up trailer. Was givin an unnecessary attitude from the owner Anthony which he apologized later for. Got to my destination and there was boxes inside I had to remove to use the trailer and now just seen a cleaning charge on my account that I will be disputing. The trailer was returned in completely better condition then I picked up and I am charged for cleaning. This is not right by any means and I haul should be ashamed to have this company contracted. I continuously rent trailers I have never left a bad review period until this. My experience has always been pleasant and I would have left it alone till I seen a charge for cleaning.

JOSEPH W. 
Rating:
4.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Owner was very nice

JAMES H. 
Rating:
5.0

Anthony was awesome - he was very informative, quick, and professional. He helped to adjust the mirrors, get me started, and even mopped the van after it was returned by someone else dirty before he turned it around for my rental. .

Jenna I. 
Rating:
5.0

Customer did not leave a comment.

DANIEL LOUIS V. 
Rating:
3.0

Our location was changed two times and we had to drive 48 miles one way to locate the U-Haul.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

donna S. 
Rating:
5.0

Customer did not leave a comment.

leo J. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
3.0

Customer did not leave a comment.

Carol E. 
Rating:
5.0

I WAS VERY FRUSTRATED BY THE ONLINE RESERVATION SYSTEM. My reservation was never accurate . People canceled my reservation when they should not have. Thanks to Anthony I was served properly.

DALE L. 
Rating:
5.0

I can't think of any.

CYNTHIA K. 
Rating:
4.0

Anthony gave me an AMazEiNg Support...thx Again Cheers Paddy

Patrick M. 
Rating:
5.0

👍

TIMOTHY W. 
Rating:
5.0

The owner of Anthony's Auto Care was excellent!! Very professional and made sure I was taken care of.

Clayton L. 
Rating:
5.0

Anthony went above and beyond! Excellent customer service!

DENNIS M. 
Rating:
5.0

Professional and friendly service from Anthony and his staff - AS ALWAYS!

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

PEDRO R. 
Rating:
5.0

Customer did not leave a comment.

Leigh S. 
Rating:
5.0

Customer did not leave a comment.

Darren H. 
Rating:
1.0

My Truck was there and was very clean but for some reason my 2 moving Dollys and 1 dozen blankets were not on the truck. I hired a moving company to load my truck but had a lot to do on my own and this was very difficult without the use of a dolly and blankets to protect my furniture. The rental location was closed but upon looking inside thru the window i seen the blankets and dollys so why were they not put on my truck?. That was and is a big issue and why i poorly rated Anthony's auto care. It also put me in a bad position by having to call uhaul abd explain this situation. I believe every effort should have been made to get me my requested and charged for equipment. I am yet to see if I was charged for those.

Robert H. 
Rating:
2.0

They were locked at time of return had to call and put key in drop box

CHARLES PAUL A. 
Rating:
5.0

Everything was great. Anthony was accommodating and did a great job.

Bryon B. 
Rating:
5.0

We made the reservation weeks in advance at a local uhaul location They did not have the trailer that we requested and found out less than 24 hours in advance that we had to drive 90 minutes to pick up the reserved trailer Anthony was great and very accommodating

LEE C. 
Rating:
4.0

Maybe explain a few things about the truck tow Glad I asked to check the lights as I noticed the flasher on one side of tow dolly did not work

Marshall B. 
Rating:
5.0

Anthony was a terrific gentleman. He simplified our return by enabling us to return the trailer to his location rather than having to return it 40 miles farther. Thank You Anthony.

Johne V. 
Rating:
5.0

Customer did not leave a comment.

Christina D. 
Rating:
5.0

Anthony's personal customer service made everything understandable at a time of pressure. He made each item clear on the contract as we went along. Then he taught us the mechanics of the hook up and procedures. You could not have a better representative for the UHaul company. . .

LINA A. 
Rating:
5.0

Customer did not leave a comment.

Jayshaly M. 
Rating:
5.0

It would be helpful and less stressful if all the approval and check in steps could be done prior to pick-up time. I was on a tight time frame and it took over half an hour to upload the pictures and credit card info.

GREG S. 
Rating:
4.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

SOLOMON KIM D. 
Rating:
3.0

On line return was easy

THOMAS D. 
Rating:
1.0

Take care of your customers. Horrible customer service.

CHRISTOPHER K. 
Rating:
5.0

None

HERMAN S. 
Rating:
5.0

Anthony's in Florence is fantastic! I dropped a 26' box truck in Florence when I had contracted to deliver to Phoenix. My change in plans had the potential to cost me an additional $125+ yet Anthony had that added fee waived! Thank you Anthony, I highly recommend Anthony's in Florence!

Michael D. 
Rating:
4.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

Amparo J. 
Rating:
4.0

Customer did not leave a comment.

Jeffery O. 
Rating:
2.0

Customer did not leave a comment.

Derek W. 
Rating:
4.0

Call for the hours open

Dennis S. 
Rating:
2.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Santiago Z. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

The problem I encountered was I was suppose to pick up the unit in Apache Junction, AZ. The night before the pick up I was informed I had to drive to a different location which was 45 minutes from where I was suppose to get the unit.

cliff P. 
Rating:
4.0

Anthony was very courteous and friendly. I would definitely recommend this location.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Gerald G. 
Rating:
3.0

No one was there and the place was locked up completely, the return process was very long, not everyone has a smart phone my cell phone is a flip phone and the only thing that phone does is let's me talk on it.Does not take pictures or receive pictures.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Excellent customer service with Anthony.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Give me time to move trailer after dropping off at his other location. Went back to move and he moved the trailer before I could get it to the other location.

Gordon G. 
Rating:
5.0

Customer did not leave a comment.

LeAnn F. 
Rating:
3.0

Dropped off trailer at 3pm. No attendant on site.

Jimmy K. 
Rating:
5.0

Anthony at Anthony Auto Care is very helpful and courteous person. Great pleasure to do business with him.

Marion G. 
Rating:
5.0

Nothing. Anthony was very helpful and personable. Great communication skills.

Kathy R. 
Rating:
1.0

Was NOT the location I reserved. Had to go to this location to pick up. Anthony was rude and actually cussed me in a foreign language. He thought I did not understand the language but I speak 6 different languages. I WILL NEVER USE U HAUL AGAIN. You did NOT honor your guarantee of picking up at location I requested on Main St.

Carrie T. 
Rating:
5.0

Customer did not leave a comment.

Juanel R. 
Rating:
1.0

I was told I would not be receiving a late fee charge for the u-haul or the tow trailer by the employee at Anthony's Auto Care seeing as I had dropped them off on time in the 24/7 drop off box the day before. I have a video of my self returning everything on time in case this sort of thing happened. I am incredibly disappointed, dissatisfied, and will never rent from u-haul again. On top of this I was charged a cleaning fee, my fiancé cleaned the back and cab top to bottom before we drove it over. As far as I am concerned U-haul is stealing my cash deposit and they will be hearing from my lawyer shortly if things are not made right immediately.

Gabriel P. 
Rating:
3.0

They charged me $ 188.12 and $125.00 more I need to go there and ask them. I will dispute those charges if not got back.

Raman T. 
Rating:
1.0

I told this guy I wanted the trailer for 24 hours and he said ok and he said it will hold a 2 day amount and I will only take a one day amount but it took. 2 days so i was overcharge and they don't call me back i was calling them for a whole week

Andrew C. 
Rating:
5.0

All of you at UHAUL are outstanding.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

MILICA J. 
Rating:
5.0

Michelle was extremely helpful at the drop off This was an excellent experience with u haul because of Rick and Michelle Thank you so much

Judy K. 
Rating:
3.0

You could refund my deposit

Amanda S. 
Rating:
5.0

They went above and beyond to help..

Wayne R. 
Rating:
5.0

Nothing Very good service

Leo C. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
3.0

Customer did not leave a comment.

Roy K. 
Rating:
5.0

Tell the customer about the loading door problem before it becomes a problem

Dede S. 
Rating:
5.0

Only thing was that when I got the truck it was at a quarter of a tank and return police was 3/4 tank which cost me more then the rental

Alexandria M. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Melissa Molina the office manager was so disrespectful rude lacked any customer service skills and when I first went to uhaul on main st where I made the reservation he told me I was suppose to take it to other please a few streets away so I was charged $1.09 extra yet I brought it back half a day early and she was extremely rude period!!!!!!!!!!!!!!!!! Really after returning it early and returning it where I was told to I really thought the $1.09 was a ridiculous charge and then she gave me no receipt no thank you no nothing!!!!!!!!

Cori R. 
Rating:
4.0

Customer did not leave a comment.

NOEL B. 
Rating:
5.0

Great customer service and attention.

ROSS T. 
Rating:
4.0

Customer did not leave a comment.

Betty K. 
Rating:
5.0

I did not get the couples name at Anthony's but they both were so pleasant and most helpful!

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
3.0

This location was an unmanned location where you just dropped off the unit (trailer) dropped your contract in the drop box and went on your merry way. While it was convenient it was a bot disconcerting to not have a signed receipt for the unit I dropped off. In the end, everything went well.

Catherine P. 
Rating:
4.0

Customer did not leave a comment.

sharon H. 
Rating:
5.0

Customer did not leave a comment.

Pam M. 
Rating:
1.0

a lot, people should have a receipt for the truck and the items they are renting. and you should not rent something you do not have. Did someone find a set of keys they were lost while we were cleaning the truck the keys were laid on the front seat . 520-709-1528

Melanie L. 
Rating:
5.0

Customer did not leave a comment.

Theresa K. 
Rating:
5.0

I wish there were wheel chocks for where I was instructed to park the trailer. Seemed too easy to roll backwards once unhooked.

jay J. 
Rating:
5.0

Customer did not leave a comment.

JACK G. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

MELVA M. 
Rating:
3.0

We were late and Anthony made a phone call to us to make sure we still wanted it. He stayed open for us until we got there to pick the trailer up. He went over and above and extremely courteous and kind. A great experience. Thank you Anthony for all your help.

Terry L. 
Rating:
4.0

Customer did not leave a comment.

Earl S. 
Rating:
5.0

Great experience!

George F. 
Rating:
2.0

1. Be open for business for scheduled appointments. He opened at 8:45 & I had an 8 AM appt. 2. The store mgr informed me that he was leaving & wouldn't be back for 2 hours when I called to let him know my truck was loaded & I was on my way back to load my car. When my daughter called to see if we could cancel that part of the contract & get a trailer somewhere else rather than wait around for him to get back so I could get on the road, the guy was rude & made snarky comments about “my sister in Rio Rancho not being able to wait an extra 2 hours for me to get to NM”. Ultimately he did wait for us to get there though. 3. Then the 1st trailer I put my car on was defective & had to unload/reload my car before I could finally leave. 4. The truck I had was good on the road as long as it was flat, but when I would tap the breaks going down a hill, the RPM would go up to 3000-4000 RPMs and stick therer for a couple of miles. 5. The whole experience left me feeling like this guy should not be running a U-Haul - he should just stick to his day job.

Diana F. 
Rating:
2.0

No one was on duty when dropped off trailer in Florence, Az.

Cindy C. 
No reviews have been submitted for this location.

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