Customer Reviews for Antiques by the River & Flawless Interprize
(U-Haul Neighborhood Dealer)

Rating:

1.0

Wrong address listed Owner rude/baby crying in background Was over 50+ minutes late Took pictures of my car upon departure

Rating:

1.0

Let The Customer Know The Key Drop Box Has Been Moved to an Unknown Location

Rating:

1.0

The address is incorrect. I had a 26 foot truck on side streets of Snow Hill that were two way traffic with parking on both sides. Called to get proper location, called 10 minutes later and my call was not answered.

Rating:

1.0

I was charged for equipment that was not on the truck. I needed a furniture dolly and was charged for it but it was not on the truck. I notified U Haul of this problem but they did not remove the charge from my bill. The location itself is confusing with the pickup and dropoff boxes located at another address than what is listed as the renting site. The mobile check in process is ridiculous with needing to take pictures of various forms of identification before getting the vehicle. I doubt I will use this location in the future.

Rating:

4.0

Please include an actual picture of the drop off box. It took a very long time to find it

Rating:

2.0

Location of key box was on a completely different building than it said… also sent me to a different location for the truck pickup that didn’t even exist so I ended up driving 40 min out of my way for nothing…all addresses given were wrong. Everyone with customer service were super nice and helpful.

Rating:

1.0

I was charged for over mileage when I never were over because the last person that used the vehicle documentation was not processed correctly when the vehicle since at first the pick up spot knew the gas that was in and the drop off location information was incorrect so paying someone else damage I don't believe in money doesn't grow on trees and if the gas was not correct so mileage from before would be as well I will never use uhaul service again due to this experience

Rating:

4.0

Reserved the truck online. Was not able to use the app to check out becasue the key was not left in the lock box at the location. Had to wait over an hour for someone to come in to give me the key. Great customer service and the person appologized for not having the key ready.

Rating:

2.0

The address for the return was the middle of a small town and we couldn't find it. Less than a half mile away is the storage center and that is where we dropped off the truck.

Rating:

5.0

Service was awesome

Rating:

3.0

Make it clear where the key dropoff is. Not sure if that was a mailbox or for the usual keys

Rating:

5.0

Service was awesome!

Rating:

2.0

The location the truck was located was closed, and had moved to a different location. This made the process of finding the key pick up location a long and stressful one. The rental truck only had 11 furniture pads, despite our order of two dozen. We also ordered a dolly and floor cart. Both were missing from the truck as well. The truck itself had some MAJOR shifting issues. Every time I pressed on the brake pedal, the RPM's ramped up to 4,000-5,000. The rental pick up process took nearly two hours of running around town to try and find a key box location, while on the phone with the local rep and the customer service rep. By the time I found the key box, the app failed to list the combination required to get the key. The local rep was very helpful to resolve the mounting issues, but I lost over two hours of my day trying to get my truck.

Rating:

2.0

The Snow Hill location only has the convenience in the fact that the next nearest locations are 20-30 minutes away, but the lock boxes for the key pickup are a few blocks away over on Pearl Street. I'm sure the lock boxes could be moved to the building at which the trucks are parked.

Rating:

5.0

Very pleasant experience. Representative was ver very helpful!!!

Rating:

2.0

We went to pick up the truck there was no one there had to call no one answered had to call again finally got someone had to go to where the women was working her part-time job she hadn't even checked her emails to know she had an order for a truck to go out. Took at least an hour to even get through the process to get the truck. Had to go back to her other location to get the keys then to the truck then back to her job to finish the paperwork all because the owner wasn't prepared! Complete ridiculousness!!

Rating:

5.0

Very pleasant experience... I will send anyone interested in Uhaul to go to Snow Hill location!

Rating:

5.0

For clean area agent was very nice and very helpful!!!!

Rating:

1.0

We never even got our keys. Not in the lock box. We had to rent another one on a Sunday 30 miles away. Not the full time job of these people obviously.

Rating:

5.0

Agent was very friendly and knowledgeable!!!

Rating:

1.0

Charged for two days only rented Uhaul for one

Rating:

5.0

Very nice location. Representive was very helpful. Great experience will send friends to Uhaul!!

Rating:

3.0

I ordered a dolly and didn't get one and didn't op for the insurance and did get it. I paid for both but didn't get what I asked for.

Rating:

1.0

Open store sooner and on time as advertised!

Rating:

5.0

Very friendly representative. Great experience!!!!

Rating:

5.0

Very nice person representing Uhaul. Would recommend friend and be repeat customer

Rating:

5.0

Very lovely experience great customer service

Rating:

5.0

Location for me was terrific and the trucks were new, but local staff needs training on electronic booking.

Rating:

5.0

Great Great Great

Rating:

2.0

Location was not open during listed hours. No answer at phone number.