Customer Reviews for Anytime Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

I only rated Average because of the location, specifically. The facility itself was clean, well organized, easy to maneuver in/around, the staff was friendly and patient through all of my questions. The location is difficult to get into/out of as the driveway is 2/3 of the way up a hill, so there is major blind spots when pulling out.

Rating:

3.0

Truck was fine. Employee was friendly There weren’t any moving blankets available She would only sell us ONE box when she had 10. Why?

Rating:

4.0

The lady I work with was very nice, helpful and very knowledgeable. I had very good experience renting a trailer. Thank you

Rating:

5.0

I think the person and the equipment were excellent, the lady that was helping me was very knowledgeable and very nice. All and all it was a great experience. Thank you

Rating:

1.0

Every time I have dealt with U-Haul, they always find something extra to charge you for. It’s never what they advertise or say I will never ever unless forced to use them again and I do not recommend them at all. Beware

Rating:

5.0

Staff was very friendly. Super quick pick up and drop off process. We will definitely use again

Rating:

4.0

Very polite and helpful staff.

Rating:

5.0

The staff was extremely friendly. Very knowledgeable was able to help get me through the process. Definitely would go back.

Rating:

5.0

Friendly staff and easy drop off location. Clean and safe environment.

Rating:

5.0

Awesome customer service and very reasonal pricing. Highly recommended!

Rating:

5.0

For the next six months, give the customer 50 % off every other month.

Rating:

3.0

Front desk lady was distracted and not very clear. Talked really fast so I was unable to complete returning rental property.

Rating:

5.0

Everything went extremely well. The lady who runs this place is so helpful, kind and knowledgable. I would recommend this site in a blink of an eye. Thank you!!!

Rating:

3.0

First of all it is a public place that they stated they don’t have a restroom and I had to go bad very uncomfortable! And of course the auto hauler was not hooked up and ready to go. Not the best customer service!!!

Rating:

3.0

The Dolly I rented was missing the rubber strap and a scratched up all my appliances

Rating:

1.0

Ripped me off with bogus damage charges

Rating:

3.0

Have people to talk to and check over the truck. Us elderly people aren't used to doing everything through our phone.

Rating:

4.0

Overall good experience. Only issue we had was getting our account closed. We moved out and gave notice on 12/21/24 via "contact us"on the website. I got a reply thanking me for letting them know the unit was left unlocked. I noticed they still charged me the full amount in January. I stopped by the office and was assured that was how things worked and that I would credited. Was charged full amount again in February! So I called on 2/4/25 ND now they are showing that date as our move out. Need to call and get this straighted out. They already changed our 15 days notice when we rented to 30.days.

Rating:

5.0

Everything went well. The truck was in excellent condition and the lady at the desk was super nice! The only suggestion I have would be to remind the customer to get their dolly if they rented one. I left without it and had to go back for it. I realized it quickly, so it wasn't a problem. I would highly recommend this location. There were no hidden fees; everything was very straightforward and hassle free. 🙂

Rating:

5.0

Staff was very friendly & knowledgeable and accommodated our changing schedule.

Rating:

5.0

Fast & courteous! And although I don't recall her name, the young lady was very nice, respectful and I can't say enough about her excellent customer service. Thank you for a wonderful experience!!!

Rating:

5.0

Easy to pick up and friendly

Rating:

5.0

Easy to pick up my truck and return was also easy

Rating:

5.0

The representative was pleasant and helpful.

Rating:

5.0

N/A

Rating:

5.0

They were nice when I returned the truck.

Rating:

5.0

Perfect experience

Rating:

5.0

If friendly was a place it would be this location. Very fast, very convenient, very nice, very demure!

Rating:

3.0

Had to unhitch and move the uhaul trailer myself, but Very friendly at the desk.

Rating:

5.0

Dropped off trailer on 8/5 after hours. But didn't know they were going to charge me 2 days later on the 7th.

Rating:

5.0

Excellent front desk service and quick process, clean and easy access location.

Rating:

5.0

I couldn’t ask for any better service from a neighborhood UHaul store! I’ll be back and will recommend always.

Rating:

5.0

Excellent service. Pleasant staff.

Rating:

4.0

I retuned the rental @ 4:45 P.M. The store hours says 10;00 A.M. to 5: P.M. Still my emailed receipt shows a $ 20 after hours fee. I just used the truck from 3:30 P.M. to 4:45 P.M.

Rating:

5.0

Thanks...!!

Rating:

5.0

Great experience. Friendly staff.

Rating:

5.0

The clerk was very professional and informative, and I will be back.

Rating:

3.0

Car dolly break line was faulty and malfunctioned shortly after picking up, locking the breaks. While driving on the highway, the tail light completely fell off.

Rating:

4.0

Not the location, but Uhaul in general really pissed me off this trip. My reservation for pickup was moved to a different location without notice. The same thing happened with dropoff. I reserved a certain location because it’s right next to my new apartment and was told I can leave it at any Uhaul location. Well, my dropoff point was moved so I had to reattach to the trailer and move it well across town because, again, Uhaul moved the location without notice. I would like to be able to count on things like the moving company amongst the stress of moving!

Rating:

1.0

This was absolutely the worst experience I’ve had with U-Haul. This location didn’t have what I had orginally reserved online and didn’t communicate that until we were there to pick up. The lady checking us out made a comment to the storage customers that the U-Haul customers kept interrupting their business. Not to mention she was very rude and dismissive. They are also shady about their drop off times to hustle you for extra fees.

Rating:

5.0

Clean premises , friendly staff. Very efficient.

Rating:

5.0

A total pleasure!

Rating:

5.0

The representative was very friendly and helpful.

Rating:

5.0

The rep from Anytime Storage was very professional and helpful. I would be happy to use this location again if I have a future need in the area.

Rating:

5.0

Nice clean location.

Rating:

1.0

You guys overcharged me because the front desk lady did not know what time I got there. She said they only check the cameras if they going to show something to the police so I guess is better just to overcharged the costumer. I wouldn't recommend this place to anyone

Rating:

4.0

The young lady working solo at this facility was very kind, helpful and efficient!

Rating:

5.0

Excellent and friendly service!

Rating:

4.0

Not good over the phone assistance but the lady at the front desk was amazing and helpful.

Rating:

5.0

Awesome job.

Rating:

5.0

Its really simple and painless to do business here

Rating:

5.0

Everything was easy peasy

Rating:

4.0

I was not able to do may rental return on my phone web page wasn't working . .

Rating:

5.0

Stored there for 8? Years No problems All good

Rating:

5.0

Management is very helpful and response/communication is excellent. 10 out of 10 recommend !

Rating:

5.0

Dropped of the truck and jumped in my car after taking the pictures! Seemless transition for a return.

Rating:

5.0

The staff was very helpful and very sincere. Thanks for all the help!

Rating:

5.0

Always a great experience at this location.

Rating:

5.0

friendly customer service

Rating:

5.0

This lady work in front desk is so much well respect and patience too! 5 stars to this lady!

Rating:

3.0

The unit was dirty & had water bugs & dead beetles inside. We also still had to pay a full month's rent even though we only used the facility for 8 days into the month.

Rating:

5.0

I have been storing here for several years. They have always been very helpful to accommodate my needs. This is the best storage facility I have used, and I have used all in the area. I highly recommend them. Professional yet personable.

Rating:

5.0

Thank you for putting up with me the last year. Great customer service

Rating:

5.0

Right from the start I knew I had a storage place that was perfect and almost three years of excellent service I recommend this business! People who care !

Rating:

5.0

Had my whole apartment stored in a non-temperature controlled 8x10 unit for 10 months through freezes and extreme heat. When I took everything out, only dirt was from some June bugs on the ground. All my belongings were just as I left them, and checking in and out was very simple, and the price was the best in the area! 10/10 experience, would recommend.

Rating:

5.0

All in all the move in with the kiosk was very simple and convenient. The move out was great. This is the second time we have used your business and would use you again if such a need provided.

Rating:

5.0

Super convenient. Responsive staff / ownership. Thank you!!

Rating:

5.0

No complaints at all. I did have one item chewed on by a rat, but that was it. I cannot say when it happened over the last 2 years though so the problem may no longer exist.

Rating:

5.0

Thank you for providing me with over a year of peace of mind for my belongings!!

Rating:

5.0

The staff especially. Always so pleasant and quick to return your calls or emails!!

Rating:

5.0

Loved the accessibility at any hour, the staff was helpful when I needed an additional unit, well secured, and pricing was GREAT!! I will rent again with this storage facility, if needed!