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LAWRENCE R
Customer Reviews for Apex Moving & Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
need more parking spaces nice salesperson , he was very helpful, don't know name but he was great.
GUNJAN PThe employees that worked at the Apex U-Haul were fantastic. Really appreciated their professionalism and efficiency.
CHAD OTrailer could have been cleaner. Owner/operator was nice and helpful
MICKEY LThe employee didn't inspect the truck. Just took the keys and said I could go.
TYLER HFriendly and good service - had a new vehicle which was a bonus
SCOTT PEasy drop off!
Kevin Tanother attendant to man the front desk would have made things faster and easier for me and other renters
Richard GNice managing.
AHMET CExcellent service...
DENNIS Tn/a
ANNETTE GFast and friendly service
YOUSEF AGood staff
ERTAN Byes good place for rental , attendant is very helpful
LARRY WOverall very pleased with the sevice and the equipment. Thank you.
THOMAS CPretty good place to rent an U-Haul. Representative was very helpful.
CURTIS MI reserved a 20 foot truck however when I picked up the truck I was told that they only had 15 foot trucks available which caused me to make multiple trips and using more mileage
PEARLENE WIts a good place to rent. The boy working there was pretty helpfull.
BENEDICT WThis location has great customer service and it is easy to drive in and out.
RAJESH NOld facility - not clean not inviting. Agent was friendly and helpful.
JUAN RThe truck shook at times, the truck was old and needed maintenance. The seat are worn out. I will never rent from Uhaul again.
Christopher CThe worst location. The worst customer service And the worst truck ever . I felt totally unsafe in this uhaul truck . There is much to talk about this experience . I am gonna call U Haul customer care .
PRANAY YFriendly, professional and good inventory.
Robert HTruck was very clean but windshield was covered in dead big smears
MICHAEL MExtremely high level of customer service. Great job! Highly recommend.
STEVEN PTruck AC didn’t work and warm days in NC were not fun. The tuck seemed under powered. Or just rev in too high.
Joel CThis was a clean truck as compared to previous rentals (all local) from this place. Only problem was dirty windshields inside and out. The office is getting cleaner and better outfitted and over the last year. This is one of the busiest Uhaul rental offices in the area
Sohrab TVery quick and efficient, friendly service.
LAWRENCE BI had an issue with a drop off and was charged an extra day though I dropped it off the same day. I called customer service and they reversed the charge
GREGORY PYou guys are best keep doing what you doing Excellent customer service
SURENDRA NOvercharged for my truck
WILLIAM FI asked the rep about the extra charge am being asked and he said total charge was 190, not an additional 190, which I asked more than twice about. If 190 extra, I’d rather have dropped off the truck myself at the original location which is anyway closer, this is cheating!
SIVANANDH TClean not inviting. An employee assisted us on his day off, so we appreciated that.
LATOI TDerrick and his man was awesome and helped for smooth movement of our things
SIJOY FUsed movinghelp. Got link after to review. Darn link won’t work. I would love to review Caleb and Mark but can’t. Very frustrating.
DANIEL LMy trailer leaked
KINZA Pquick pick up and return
BILL POnly location we will continue to use Service was outstanding
LEONARD BGreat customer service
ROBERT ANothing ... everyone was pleasant even gave me cookies..
SHANTE BWe have used this location in Apex center street for years and they are excellent. Thank you! Steve Fuller
STEPHEN FWaited awhile with no sign that anyone was even working. Missing paid equipment that rep confirmed was in my order. Called the location 10 minutes after leaving and no answer. Back of the truck was NOT swept clean as required.
SCOTT PVery easy process! Great service.
JAMES FVery friendly and helpful!
NESRINE HThe check in process was fairly quick. Lots of trucks available but there was trash in it. The engine did not shift appropriately and ran rough. There were moving supplies available but it was shabby and unorganized. It got the job done but I wouldn’t go back.
ARCHIE WComputers were down. They photocopied my license and credit card on paper and wrote all my details. When I said I was uncomfortable they indicated it was normal when system was down. I suggest you get new equipment instead of risking a customers information
Amanda LI would make sure to follow the checklist when renting a trailer. The trailer I rented I drove 6 hour trip to realize I had no trailer lights. When I mentioned when returning it, it was turned on me as if I didn’t check the lights. I don’t work for U-Haul it’s not my place to ensure the trailer lights work.
RYAN FThere was only one person working at the time of my picking up the trailer. He was helping another person who had to wait for him to move trailers so that that customer could get his rental out of the lot. When we got to my rental trailer, I had to move another truck and then we had to move other trailers to get the rental out that I needed. It was very tight in the trailer area and was difficult for me to feel safe to get the trailer out safely. Anyone with less experience would have been in less confident. The trailer had not be cleaned out well and a lot of small debris was left in there. Once loaded it was easy to tow and very stable.
RICHARD WN/A
todd cNone at this time. The truck and staff met my needs.
JAMES MI was asking for big vehicle and That fellow not giving what we asking and gave small and my furniture did not fit.. Store is dirty and no neatness. He said $0.99 per mile and charged $1.29 per mile and and Reason is it is Friday. One computer it is not working and entering details manually. took credit card print. Lot of hassle.
Uday BJust keep up the great customer service…..
TODD CHave more blankets
CRAIG M