I used the self return system and it worked well.
Greg C
Apex Moving & Supplies
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Apex, NC 27502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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NO issues
Jason HGreat transaction all around. My rep was awesome.
Travon MWas does an insurance fee always seem to appear even though I reserve this vehicle with no coverage because my own insurance covers it? Why does UHaul always seem to add it on automatically are require me to remove it, or request it to be removed. I reserve it without the UHaul optional insurance coverage. Somehow it gets added back, and I don't see it until the receipt arrives In addition, the vehicle was clearly recently used and dirty, inside and out. Including used drink bottles and napkins under and behind the seats.
Rhian DMy issue is not related to Apex Moving & Supplies, it's related to how U-Haul expects its customers and contractors to maintain their promises. I was "guaranteed" a truck at my preferred location near my home. When I arrived, the truck was there, but it had not been checked in appropriately, so Customer Service's solution was to send me to another location "only" 4+ miles away. They blamed the bad check-in on either the renter or the original location and said I could wait for the location to open. I chose mobile pickup because I needed to get started at 7 a.m., not their 11 a.m. opening time! People that rent vehicles don't often have another vehicle to just jump to the next location. I had to get my ride to come back and bring me somewhere else. I was on a deadline, wasted 30 minutes on the phone and another 30-60 getting to a location that was farther away, with only a $50 credit as compensation. No one seemed all that concerned about it, although the Customer Service agent Diana(?) was very pleasant. And while we're at it, having to give a truck cleanliness rating of "Yes" or "No" is not sufficient. YES, the cab was free of visible debris, but every time I get in a U-Haul truck it reminds me of police shows where the detectives enter a house and immediately know there's a dead body somewhere. Each one comes equipped with a decade of BO and cigarette smoke, but not a sorely needed oxygen mask. I have no faith now that when I order a truck it will be there for me.
William Z