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Shelia B
Customer Reviews for Apex Moving & Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Appreciate the assistance at this location. He was very friendly and accommodating.
ROY RGreat service in providing guidance for accessories.
Roman KI wouldn't recommend uhaul to anyone ever unless they provide some sort of compensation and true customer service. So, we will see how much their customers really matter.
JEFFREY GAwesome experience highly recommend!
David ETo Whom It May Concern, I am writing to dispute the charges associated with my recent U-Haul rental under agreement #78444054, dated 6/23/25, and to request a full refund in the amount of $438.16 due to a breakdown that made your equipment unsafe, unreliable, and unfit for the purpose it was rented. On 6/23/25, the U-Haul truck I rented experienced a sudden and total mechanical failure during an active move. This left us stranded, creating not only extreme inconvenience on a critical day but also a serious safety hazard to my family and others involved. We immediately contacted U-Haul roadside assistance and followed every directive given, the truck had to be towed away but the damage had been done: our moving day was thrown into chaos. To add further insult to this unacceptable situation, we were subsequently charged for not refueling the truck, something we were physically unable to do due to the truck being inoperable. We had every intention of returning the vehicle as required, and this charge is not only unjustified but completely inappropriate under the circumstances. To summarize: The vehicle broke down mid-move, creating a serious disruption to our schedule and compromising our safety. The breakdown was caused by mechanical failure of U-Haul’s equipment not due to misuse. We complied with U-Haul roadside procedures and acted in good faith throughout. We were unfairly charged for fuel despite being prevented from completing the trip due to the breakdown. The entire experience caused significant inconvenience, expense, and stress on what should have been a well-planned move. Accordingly, I am requesting: Immediate reversal of the fuel charge, and A full refund of the rental fee, in recognition of the serious failure in equipment and service on U-Haul’s part. I expect written confirmation of this refund within ten (10) business days of receipt of this letter. If this matter is not resolved promptly, I will have no choice but to escalate my complaint through formal consumer protection channels including the Better Business Bureau, my state Attorney General’s office, and social media platforms that inform others of this incident.
WILLIAM SGreat
KEVIN PGreat service. Great place to rent from. Will use them again.
GEORGE DI've dropped off here twice and it's conveniently located and fast to drop off!
PATRICK SThe owner Kim does an excellent job. He is always friendly, efficient, and honest. He runs a tight business. Uhaul to me is like AAA; one of the best values around for what you get.
TROY BGood communication
ROBERT Gnegative feedback is not for the site but for uhaul. i reserved several weeks in advanced. i went ahead and even called initial reserved site location: 524 Old Apex Rd Cary, NC 27511 to confirm if trailer would be available and they confirmed. the night before pickup location was moved after business hours. trailer was not available and was given the run around. called 9198750059 for support and was passed to multiple support members to get service. all stating that they need to connect me with local reservation call center. after having enough and asking for a manager in richmond, va call center. a trailer was finally able to be reserved but for the next day. uhaul find a containment for the immediate issue and a solution for a permanent fix. your system is flawed with nothing in place for product improvement. do better.
DAVID HYou guys are doing an excellent job, the service is just fine . I personally like everything about your store in general service is fast and to the point, customer service is great polite, professional and very efficient 👍.
JOSE GVery helpful. They moved a vehicle out of the way so I could back the trailer into a spot and they’d move later to accommodate me. Unlocked and removed trailer for me. Highly recommend.
Terence SCorner location with parking spaces on 2 sides. No signage directing you on where to return trucks.Highly recommend adding one-way driveway for easier returns.
Julie CGreat customer service!
SUSAN GStaff were friendly and very helpful! Overall, a pleasant and stress free experience.
BARTLEY DWhen make the reservation using your website for pick up in one location and drop off in another, the system ALWAYS offers locations that are so much further away then location in my new location. This particular time, I dropped it off in Southport just 3 miles from my house, but you site only offered locations that were over 30 minutes away. Not acceptable
PAUL MFortunately, when I made the reservation online and I received an email saying that vehicle wasn't available for the times I needed it. When I entered into the U-Haul office they were able to find a truck for me to use cuz I only needed it for 4 hours and I got a great price. Very thankful that this team is available to support our charity here in Apex
BRIAN HThe gentleman at the counter was friendly and helpful and efficient.
Daniel Bgreat location, great customer service, and quick service. thank you!
LOAI OLots of trucks and trailers there it was hard to find a spot to park
KELLY KLots of trucks there hard to find a spot to leave the truck and trailer
Kelly KThe location was open past their posted hours of 3:30pm. That helped me out greatly since I was able to turn in my truck today. The attendant was helpful in showing where exactly to park since a lot of trucks were blocking the front. He spoke to me through my father in laws phone. He was quick
PARIKSHIT Mneed more parking spaces nice salesperson , he was very helpful, don't know name but he was great.
GUNJAN PThe employees that worked at the Apex U-Haul were fantastic. Really appreciated their professionalism and efficiency.
CHAD OTrailer could have been cleaner. Owner/operator was nice and helpful
MICKEY LThe employee didn't inspect the truck. Just took the keys and said I could go.
TYLER HFriendly and good service - had a new vehicle which was a bonus
SCOTT PEasy drop off!
Kevin Tanother attendant to man the front desk would have made things faster and easier for me and other renters
Richard GNice managing.
AHMET CExcellent service...
DENNIS Tn/a
ANNETTE GFast and friendly service
YOUSEF AGood staff
ERTAN Byes good place for rental , attendant is very helpful
LARRY WOverall very pleased with the sevice and the equipment. Thank you.
THOMAS CPretty good place to rent an U-Haul. Representative was very helpful.
CURTIS MI reserved a 20 foot truck however when I picked up the truck I was told that they only had 15 foot trucks available which caused me to make multiple trips and using more mileage
PEARLENE WIts a good place to rent. The boy working there was pretty helpfull.
BENEDICT WThis location has great customer service and it is easy to drive in and out.
RAJESH NOld facility - not clean not inviting. Agent was friendly and helpful.
JUAN RThe truck shook at times, the truck was old and needed maintenance. The seat are worn out. I will never rent from Uhaul again.
Christopher CThe worst location. The worst customer service And the worst truck ever . I felt totally unsafe in this uhaul truck . There is much to talk about this experience . I am gonna call U Haul customer care .
PRANAY YFriendly, professional and good inventory.
Robert HTruck was very clean but windshield was covered in dead big smears
MICHAEL MExtremely high level of customer service. Great job! Highly recommend.
STEVEN PTruck AC didn’t work and warm days in NC were not fun. The tuck seemed under powered. Or just rev in too high.
Joel CThis was a clean truck as compared to previous rentals (all local) from this place. Only problem was dirty windshields inside and out. The office is getting cleaner and better outfitted and over the last year. This is one of the busiest Uhaul rental offices in the area
Sohrab TVery quick and efficient, friendly service.
LAWRENCE BI had an issue with a drop off and was charged an extra day though I dropped it off the same day. I called customer service and they reversed the charge
GREGORY P