Check the mechanics of the equipment before renting it. The maintenance light was on due to the air of the right back tire being very low.
KIMBERLY K
Customer Reviews for Apopka Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location, clean, very helpful and friendly staff
Chris SExcellent experience. Bryan May was very professional and helpful. I highly recommend this storage site. sincerely. Sharon Sanders
ELZIE BThe worker was very nice and informative:)
JONG PBryant (I believe that was his name) was amazing and very helpful every day. He is a good representation of the place. Thank you.
SANDY CVery friendly and helpful
LINDA GThe blankets that we got did have a smell to them that was not pleasant.
Lisa CI would recommend this site and use them again. We also use the storage facility. They are always clean, friendly and helpful.
KENNETH WQuick and easy return!
Kim CMake the after-hour drop-off easier; I could not go on line and follow the prompt.
ALIX BVery easy, will do all out Truck Rentals from this Location.
GLENN HThe site is never in sync of my pre order, I ordered blankets and were charged but the location was out of blankets, the system then needs inventory control.
HAROLD WSome desired equipment was not on hand, it would be efficient to have full access to all the requestable attachments.
MATTHEW NHad an excellent experience. Thank you Apopka Self Storage.
DARREN LCustomer Service was absolutely amazing at this location
APRIL JClean the vehicle before renting to new customers.
KIRAN EExcellent customer care at this location!
LUIS PGreat customer service. Thank you!
LUIS PFriendly staff
DONALD SThe truck was not clean inside so we had to clean up the prior person’s plastic plant leaves that were everywhere.
Michael WThe store didn’t explain the process too well, I ordered a dolly and blankets and wanted to pick it up at 7:00 am, well I got there at 7 and no dolly or no blanket and he failed to explain to me the elaborate process to get the lock box code. I figured it out but still had to manage without the extra tools. I called the after hour number and that was a total waste.
HAROLD WGreat service!
Robin BIt was fast and easy to rent from the place I had my things stored
Deborah AHire more employees like what you have at this location
Robin EVery friendly staff.
Paul LThis location was one of the cleanest, well maintained places I’ve dealt with.
Harry BI am very disappointed with this rental. There was no transparency about the fees. I was only told I’d be charged $1 for extra miles I put gas and was charged for gas so I need that refunded. My car broke down, called the location let them know we were running late, they charged me $40 for extra day. This is outrageous! I’m charged 108 dollars extra
phane lIt looked like a clean area, want there too long
Jonah JThe price was wrong initially. Need to keep updated with notes etc
Michelle WEverything , from clean van to clean store and kind and courteous employee. It could not be better than what it is. Thank you
Richard WEverything from customer service and, from picking up a truck was excellent. Great location
Richard WReserved a van for 2/23/24 9am ...No one was at the office when we got there and did not show up until 10am. That is very inconvenient when your are operating on a time schedule. When we called the office number no one answered and when we called the emergency number no one answered.....nor did anyone respond EVER to say what the problem was VERY INCONVENIENT I
Sharon FThis was a great experience and my customer service rep here he was amazing both times that I rented from this location!!!
VaCarol BNothing the people at this U-haul are the best. They are great, thank you.
Tommy DHello! This location is our go to Uhaul branch. We've never had any issues until this time. The truck we rented was extremely dirty from the cabin to the cargo box. There was dirt all over the box and the outside of the truck was severely stained. It look like no one inspected the truck before releasing it to us. If this was our first time going there, it would have been the last one. We spend half an hour washing the truck in order to use it.
Maribel ONice Service, but truck was missing equipment I requested and there were no spares.
Wayne PThis guys told me to bring the Trcuk back at 5:00 pm I got there at 4:55 he already gone . I brought back the Trcuk with the same level of fuel and got charge and extra 40 dollars don’t know why
Phalange GWhy do you think it's ok to charge someone an extra days rental fee when returning a truck 30 minutes after the scheduled time. The return time was never discussed, only that the truck would be returned the next day. How about you be upfront and tell someone if you return after time there would be an additional fee. Kinda shady practice on your part.
Daniel Gyour app is weird. I have both an email and my phone one file within my account profile page, but for somereason when loggin in i can only use my phone # as the user name. otherwise, everthing else was fine once i finally tried my phone # instead of email to log in.
Andrew VThe self-pick up was really complicated and not quick. I had to spend 40 min at the location to complete it. I already had created my account and add a payment method. I would like to be able to all the required self pick up documentation process b3fore getting to the location. So when you go to the pick up location you do not need to spend so much time.
Sergio UChecking out wad a breeze. Very good experience!
Angel SThe most awesome experience I’ve ever had with U-haul.
Jeffrey HQuick and efficient service, clean well lit premises. Vehicle clean and well maintained.
Adrian PNothing that Place is amazing and the costumers service #1
Alexander RGuy was very friendly!
Nicole DThe young man who assisted me at this facility (Brian?) was friendly, professional and knowledgeable. Helped me with all my needs, and the truck I rented was great for what I needed it for
John FApopka Self Storage is my favorite location.
Cristy MThe unit I rented was ok and easy to drive. However the driveRS side door latch really needs to be adjusted to close without slamming. The key egnition is also loose preventing the key from turning on the engine. Had to keep trying many times to get it to turn. Brain was very nice and helpfull. I will be renting again. Just wanted to let you know about what I noticed that needs attention.
Ronald BGot a 1 way and they make it 2 days automatically, I returned it that day but they refuse to only charge me 1 day. This is after the sale guy where I picked it up told me to tell the other location. They won't help and nether will customer service.
Bryce BNewer trucks wouldn't hurt
William WBe sure trucks are clean and sanitized to help prevent illness
Virgil BDo not know
Ken NAlways a pleasure
Curtis WI ordered an appliance dolly to to come with the truck to help move furniture, but I never received one. So I’ll be contacting support and getting a refund on the price for the dolly.
John CKeep Mr Bryan Mays as the on-site manager at the Apopka FL storage facility. He’s very customer oriented and extremely helpful.
THEODORE J