Customer Reviews for Applegate Enterprise
(U-Haul Neighborhood Dealer)

Rating:

5.0

Just keep up the good work and friendly service.

Rating:

5.0

Excellent customer service and convenient location well stocked location. Very helpful in the return process.

Rating:

4.0

The drop off location lady was kind and helpful. I watched as she waited on another customer prior to me, and she was very helpful and kind, making suggestions that improced the customers renting conditions and experience. She was similarly kind to me as well.

Rating:

5.0

Great customer service

Rating:

5.0

The service was great, but the website for checking in and out was glitchy and took multiple attempts to complete.

Rating:

5.0

Buen servicio en general clara la información

Rating:

5.0

Nicole is the best! She has consistently gone above and beyond for every rental we’ve had, making the entire process smooth and stress-free. Her professionalism, kindness, and genuine care for customers truly set this location apart. Thank you so much for always being so helpful.

Rating:

3.0

truck's ac didn't work I feel we should be given a discount

Rating:

2.0

The vehicles are old. Parked in such a way that vehicle was difficult to get out of lot when we picked it up. It was parked so close to another vehicle that driver had barely enough room to squeeze between vehicles to get in the cab.

Rating:

4.0

It was closed, stay open later on Sundays.

Rating:

5.0

My experience was great and smooth throughout the whole process! Nicole was knowledgeable, and I applaud her for handling everything by herself with phone calls, cleaning the rentals, assisting customers, etc. She's amazing....thanks again!

Rating:

5.0

Good prompt service early in the morning! Entrance to the office wasn’t marked very well.

Rating:

5.0

This location was super amazing! I will return and refer others!

Rating:

5.0

The girl that helped me was very professional and cool she got me in and out of there as quick as she could it was a wonderful experience and I would go back when I need another trailer

Rating:

2.0

I picked up my truck at 1:30 after mobile pickup wouldn’t work for me at 7:00 am, the lady over the phone gave me attitude, said with with mobile pickup you have a 45 minute window to get the truck or it’ll be given away( which is not what the email or the website said it says 24/7 access anytime day or night) and told me I should go into the office since I’ll be picking it up during office hours instead . Got there and they were closed, door was locked and the app wouldn’t let me keep the photos of the uhaul . With me not being able to get the truck at the time I set up with the movers, everything was pushed back .

Rating:

5.0

This place was awesome. They couldn’t be nicer, had a doggie in the office chillin’ and just tremendously friendly and helpful. I could not have had a better experience

Rating:

5.0

I was very happy with U-Haul

Rating:

5.0

She was the best

Rating:

5.0

Best U-Haul experience ever.

Rating:

3.0

Hire more associates as the wait time was much too long.

Rating:

3.0

Was not honest with the bill charged too much and added insurance did not request

Rating:

4.0

Immediately on a leaving had a low tire sensor. I was already on the highway, so I proceeded to the nearest place and put air in the tire. I also contacted the office and advised them that it had a low tire. It did not give any other problems throughout my trip

Rating:

4.0

Utility hand truck was missing a buckle and I was shorted one blanket.I liked the relatively low mileage on the truck.

Rating:

3.0

I order the hd, but it is not in, but I am charged, I am hoping to get a refund$7.

Rating:

2.0

I was standing in the rain for 30 min trying to get the lock undone per the instructions and it wouldn’t budge. I had to call a friend to come help me because U-Haul never answered when I called

Rating:

3.0

First, the lady in the office was very nice and very helpful but we got an enclosed trailer, from KC,MO to Denver, CO. The trailer had a bad tire, after we unloaded the 1 load we took out there, which was 10 hours of the truck shaking and watching the trailer shake while going down the road, we had to call road side assistance, they took the trailer. So we didn't get it for the 4 days and we had to make SEVERAL trips using just our 2 vehicles. It ruined almost everything inside between the vibrations and dirt!! Ended up having to buy my daughter a new shelf because hers was ruined in the trailer!!

Rating:

4.0

I have rented from this location for several years. "Ms. N's" is the Mgr, I believe, and she and her team have provided exceptional service previously. On this particular 24-hour rental, there was a breakdown in communication (their parking lot was undergoing asphalt work, resulting in disruptions to the quality of service). While my rental process experienced some hiccups, I was impressed with "Mr. J's" care and determination to work to make things better. This young man had been well-trained to care for the client, and he said all the right things; AND I believe him! After my rental, "Ms. N" returned my phone call and took nice steps to convey her regret in what had occurred. There will always be surprises in life, and sometimes mistakes will happen. What I appreciate about this location is its quality of care for customers when things don't go as planned. I appreciate the Mgt and I wish more businesses had a guy of character like "Mr. J". I will rent from this location again. T. McMillin

Rating:

5.0

I have no suggestions at this time. My experience was great and the staff at Applegate Enterprises was professional and helpful.

Rating:

5.0

Nicole and her team are awesome!

Rating:

5.0

Amazing guest service

Rating:

5.0

Customer service was excellent! I will go back to her anytime I need a trailer or moving truck.

Rating:

5.0

I don’t talk to anyone when I dropped off

Rating:

5.0

The staff was very helpful and friendly. They had what I needed and the rental worked out very well.

Rating:

5.0

App wasn't working

Rating:

4.0

Make sure the truck is parked in a way that ensures no curb check on the way out.

Rating:

5.0

Customer service was excellent and experience was simple. Truck was clean.

Rating:

5.0

My vehicle was ready and was clean. I had no trouble getting service from the reps and everything was explained to me and all of my questions were answered. Turn in was just as easy.

Rating:

3.0

Office was closed at 4PM

Rating:

4.0

Uhaul needs to improve/fix their app so that during the return process, the location can be verified simpler. The app did not properly request my location, & then it would not scan the on-location barcode either when I requested that as the backup. Otherwise all went smoothly & the manager at Applegate was very helpful.

Rating:

5.0

NOTHING! The representative was helpful, knowledgeable, and professional. She had a steady flow of customers, yet she was fast and friendly. The truck was clean and well maintained. This was a pleasant experience.

Rating:

5.0

Moving through the online process from section to section was a little confusing but mostly it was smooth

Rating:

5.0

Truck was clean, but had lots of damage around the outside to have to inspect. The staff was great. Very nice, informative, and helpful. I have rented from this facility before, and have always had perfect transactions. Not enough can be said for the woman that runs this facility. Best customer service I've ever received. This goes a long way, especially with the anxiety and pressures of trying to get moved.

Rating:

4.0

Very good service from the time I showed up and until I left. Process was very smooth, and the return was a piece of cake.

Rating:

5.0

Polite, fast service, no hassle.

Rating:

5.0

Very nice people to work with; didn’t have the attitude of the U-Haul rental/storage facility. Every thing just as promised; easy to get in and easy to get out.

Rating:

5.0

Nicole and her staff are very good they're a young group but they are very professional and they help you and they try to get you in and out quickly, I highly recommend them.

Rating:

4.0

I don't think they clean their equipment, like ever. The van I got was filthy inside and it and smelled like someone had transported livestock. There was mud and animal hair everywhere and it reeked of farm smell.

Rating:

5.0

I was there after hours, but turn in was mostly easy.

Rating:

5.0

Nothing very thing was great 👍

Rating:

5.0

The parking lot is awfully rough but everything else was great

Rating:

5.0

Nothing— service was great!!!!

Rating:

5.0

Great all around also very very helpful made my day so easy!! Thank you so much