The trailer I reserved was listed as having a 6 foot opening at the tailgate… It didn’t . This caused a serious PITA day where I had to scramble to find a machine to unload a heavy piece of equipment that wouldn’t fit through the 4.5 ft opening I was stuck using what they had because of prior arrangements to meet and buy / pickup said equipment. Uhauls response was “well we can look for another trailer but I need to take care of these other people first” I left disgusted and irritated while my wife started texting and calling everyone we knew around our destination. By chance, right after we dropped the trailer to return the next day when help would be available, our new neighbors arrived home and agreed to help. 🙏 Regional UHaul only cared about us returning the trailer on time and were of NO USE what so ever after we explained that THEIR website was at fault and THEY need to fix the issue. All I can say is RENTER beware. Double check that your rental is indeed what they claim and CYA. Customer service is a joke. Good luck As far as the location, there was sewer water running through the back yard, there was no bathroom because the landlord was angry about a toilet mishap and they used chunks of broken stone and asphalt to block the trailer tires. The woman running the office was working with what she had and wasn’t at fault.
Todd F
Applegate Enterprise
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gladstone, MO 64118
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nicole provides great customer service!
Gregg NCannot get the remainder of my deposit back. Franchise owner tried helping, customer service is non existent, told me to go to bank. Just please release my money. I will not use u haul again I'm gonna have to file BBB complaint.
Mark BAmazing customer service. Super friendly and respectful folks!
Kenneth CEverything was great, they were very friendly, fast, & explained everything clearly.
Micah E