The trailer was very dirty and grease all over the floor. I had to rent pads to put on the floor so my items would not have grease all over them. Was very disappointed on the inside condition of the trailer
Joseph H
Customer Reviews for Appliance Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was great, and the people had helpful attitudes, but the location was difficult to find; there was not a clear public entrance; and there were equipment malfunctions that the staff did not seem equipped to handle.
Brendan TThe location is not clearly marked.There was also some confusion trying to return the truck and car hauler trailer. I think this business is just starting up. I wish them well.
DAVID DOverall, my experience with the U-Haul Appliance Warehouse was great and I would recommend it to others in Springfield in need of a moving vehicle. However, I was a bit disappointed by the 24/7 Self Service. I arrived at my pick-up time and tried to accept my reservation through the mobile app, but the necessary equipment hadn't been checked out for me. I ended up having to call the 24/7 Self Service hotline and was transferred to two different representatives before I was told to just go inside the building (technically the warehouse wasn't open yet) and complete the necessary paperwork and get my keys from on-site staff. If this location cannot/does not offer 24/7 Self Service, then this would be clearly indicated to customers. What could have been a 5-10 minute pick-up experience ended up being closer to 30 minutes.
GRETA CThe location was a dirty old warehouse with a staff that were less than helpful. The area surrounding the warehouse was inhabited by multiple homeless people. I did not feel safe, even though it was the middle of the day. The reservation process was less than smoot. The first location I was given reported that they were a car dealership and did not have the equipment I had requested. When I called the 800 number I was told that I would go to the Springfield Super Store. The day before my appointment I was directed to the Appliance Warehouse.
MICHAEL OAsk for Conner he is great and loves to help people. He is such a people person
Derick SDrop the extra 30 cents a mile and the predatory marketing on the app and website. Inside of the trucks windshield was filthy with a sticky substance. Been renting trucks for years from U-Haul. Going to use penske next time. Oh and take the damn dolly out of the truck if I say I don’t want it. You’re going to charge me because the dolly was in the way of my loading and had to move it.
Colton HThey are very efficient and knowledgeable people very friendly also. Everything was explained to me and the truck was in excellent condition.
FRED PMy issue is with Robert who called me from the scheduling office - (833) 342-9645. I stupidly accepted the “upgrade” of a 20’ truck over the 15’ I rented for my daughter to move from MO to FL. I told Robert I didn’t need the extra space, day, or miles but took it anyway. His pitch was we were “helping a family out who needed a bigger truck” at our drop off location in Palmetto, FL. What we got was a truck that pulled hard left for 19 hours and way more fuel spent. Congrats Robert, for taking advantage of a young girl and her dumb dad for agreeing to your scam!
Patrick SOn the return never met anyone, office closed
JOSEPH KCory was very rude and condescending. She over emphasized that the trailer was ready and expressed how trailers were checked daily for readiness. Once I drove to pick up my trailer, the trailer i was supposed to get wasn't even n the lot. In a confused scramble she reassigned another trailer which has non working lights. when i told them about it I was told to drive during the day and no other option was offered. Worst experience ive had with Uhaul ever.
CARLOS RIt was very unclear where to drop the uhaul. There were two lots surrounding the building and it wasn't that well lit for self drop off.
RYAN HFast customer service ever also that location sells appliances. If you need a refrigerator, stove, washer and dryer they got it. I recommend it.
MARTIN NMore signage to better indicate where to park, where the office is, and what to do. Just a thought.
JUNIOUS LPassenger front tire had severe wear. Reported this as I left. Made it to Texas without a flat, but tire was ready to pop.
PATRICIA TThe agent was very friendly and made everything very clear. The truck was a little dirty but not gross. The whole process was so easy and approachable.
JACQUELINE HNice people, quick service, clean vehicle, excellent customer service. Thanks y'all
MIGDALIA PThe truck was disgusting. It smelled so bad.
MATTHEW FThere was gravel in the cargo area. It needed swept before using.
Patrick BI have used UHAUL several times in the past year or so between Springfield Mo and Belton MO. This was the first time I experienced a problem. BUT - once I contacted UHAUL - they addressed the issues and I have nothing but total appreciation for there professionalism.
REBECCA CThe guy who helped me when I picked it was great
RICARDO HVery sketchy area. No lighting in the parking lot. I also had a hard time finding the location since it was dark and there was no lighting.
JACOB BGood customer service. Just really great experience except for the actual moving.
JEFFERY HThe location did not feel safe. The truck also had what either appeared to be mold or insulation coming from the passenger rear side of the truck. There was also an airtag somewhere in the truck that was tracking us as well.
Travis Hit was fine. I arranged for 24/7 pickup at 9am, and found no equipment assigned when I tried to pickup. Had to go into the store (takes longer). Driver side door didn't close completely. Did the job, but could've been a better experience.
ERICA HAll were very helpful.
THOMAS LEric was great, Kori, was kind, the assistant for Eric, did not give me clear explanation instructions and guide me how to attach the straps to the tires, or to attach the chains to the frame of my vehicle for serious safety purposes, also he did not make note that there was a chip in the windshield. This was un-exceptable in all aspects of human safety procedures. This is someone's LIFE. SAFETY SHOULD BE #1 In all personal who is to be a demonstration for U-Haul and any company. I have rented many U-Haul's trucks and car trailers in the past, and felt the compassion, and caring of the workers. When I got to Albuquerque, New Mexico, thank God, I checked the car trailer, the strap came off the left side..Thank God I remembered the U-Haul on Eubank & Lomas in ABQ,NM, I rented from 5 years ago, and drove to them, and Alexander, guided me in what I needed to do. Alexander was over and above in my safety, and cares for the people who rent the U-Haul trucks and trailers. Also, where I dropped the Truck and Car Trailer off in Prescott, AZ, they were also over and above caring for my safety. Alexa, Luca, and their team, walked me through the whole procedure of hooking up the car trailer, and how I should had been shown. SAFETY, SAFETY, FOR HUMAN LIFE.
MYRA ZBad area to safely park
BENJAMIN RTrucks need to be checked throughly after customer returns equipment. My uhaul had dog feces all over inside the rear of truck.
KEITH AIf I could give this zero stars I absolutely would. This was one of the worst experiences we have ever had renting a truck. The app is trash, the mobile site is trash, and picking up a reserved truck is a nightmare. The truck was already beat up and the check out process wanted before photos but the app crashed and wouldn't let me take them. I took some and have them on my phone. Then when trying to log in or access any of the pages the app gave random error codes and froze. Trying to check in the truck was equally a nightmare. Then you tried to double charge us. This was ridiculously expensive as it is. We need a truck again Saturday and have already canceled our reservation set for then (after a lot more issues and fighting) and found another company that is more affordable. Even after canceling our reservation we are still getting multiple messages requesting our information for it. I wouldn't recommend uhaul to anyone ever again
Lakota NI had to go to a different location to pickup the dolley.
Bryant BVery friendly, helpful, and knowledgeable. Able to accommodate a reservation made at another location that was unable. Turned a disaster into a positive reflection on UHaul.
JAY SWe had sooooooooooo many problems driving the very unsafe truck and auto transport. Lost count how many times we almost wrecked bc of a very dangerous loose sway bar, very worn tires, brake light out, no ac for the 2,000 mile trip, and sooooo much more!! Very unsafe, and uhaul agreed after seeing the 15ft truck and auto transport, seeing how bad the equipment was we are getting a full refund
Emily NWe had sooooooooooo many problems driving the very unsafe truck and auto transport. Lost count how many times we almost wrecked bc of a very dangerous loose sway bar, very worn tires, brake light out, no ac for the 2,000 mile trip, and sooooo much more!! Very unsafe, and uhaul agreed after seeing the 15ft truck and auto transport, seeing how bad the equipment was we are getting a full refund
Emily NThis location is very difficult to find. The person who helped me was rude.
Margaret SNothing
James FQuick in and out. Young lady who helped me was nice, and very efficient. Even brought the appliance dolly out to the truck.
Jimmy MThe air conditioner kept going out which made it extremely hot and uncomfortable on the long trip to Texas.
Eddie WThe drop off location had a confusing layout that made it hard to determine where to enter and where to park. The employees were helpful and the drop off was easy, but the location was odd.
STEVEN OGreat location!
James NThe staff was very helpful and friendly. The Uhaul smelled and the steering was questionable.
Garret SThe truck listed wasn’t prepared. Upon switching trucks I wasn’t given quality information regarding the miles and everything else. There was poor communication in handling the trucks. The door inside was difficult to find, and the area was not exactly welcoming. This location did not represent U-Haul well at all.
Gabriel MHad to call roadside before we left because of tire damage. Uhaul customer service said it should not of left the lot in that condition. Note: Check the tires before renting. I was about to make a 17hr road trip with gouged tires.
Cody PStaff was very friendly.
Diane GDropped off after hours. Easy
Richard WThis location is absolutely dangerous and unsafe for anyone, especially younger, more vulnerable people. The cargo van I rented was a joke and even though they have a giant nice facility on South Campbell, no matter how many times I changed the reservation and dates, it repeatedly changed my reservation to this nasty location. I would not recommend this location on Main or honestly the local Uhaul.
Robert HAppliance Warehouse was amazing to work with. We were scheduled to pick up from a different location but after arriving there and waiting in line for over 30 minutes with multiple customers in front of us, I quickly called Appliance Warehouse (since we were going there to pick up a product anyway) and they had us in and out within minutes!
Kimberly PNo one was there to open the door at 830, came back at 9 and door was still locked and had to knock several times before someone answered the door.
Ashley SHow the Lakers and unloaders are paid. They should send an email once they have completed loading/unloading. Then U- Haul should send a pay code to the customer to be furnished back to the help. This should all occur the day of the move which will eliminate the effort to find the code in your emails that could be weeks before when booked.
Michael FAll went very smoothly and we had no problems with the truck.
Myra OThere are 2 lots. They need to be more clearly labeled. Our keys were in a different lot than the uhaul.
Gia EThese are really nice people who have helped me tremendously
geradine sMy main frustration was that my pickup location was changed the day before and they didn't have the right dolly or truck size from what I had rented. While I was contacted about the truck size change, it led to me having a lot more space than I needed and presumably using more gas than I had planned to.
Kevin W