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DANNY B
Customer Reviews for Appliance Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHaul changed my pickup location. The new location was in a high-crime area near the city bus transfer station. As a solo older female, I felt uneasy with the location and leaving my vehicle there overnight. I was unsure where the business preferred for me to park my car overnight. The UHaul truck lock was on a post, and the lock was so high above the ground that I had difficulty seeing the letters on the lock to unlock it. (I am 5' 3".) The parking lot had a lot of trash, but this was due to the high-crime location and not a reflection on the employees. The employees were friendly and helpful. There were several parking lots, but they were not in sight of one another and I didn't know at first that there were several parking lots, so finding things was a little confusing. There is no cover in the parking lots, so the self check-in process will be unpleasant during bad weather. The two-star rating is due to the location and facilities and not the employees, who were professional and helpful.
Stephanie EI intended to rent at 15 foot truck and had to be subbed a 20 foot due to limited availability. Then my drop off location was changed when I picked up the truck (a little bit further but fine) also 5 hours into the 8 hour drive the AC went out. The worst of the issues came after we unloaded the truck; the drop off location I was sent via text and email could not hold the 20 foot truck (after sitting in rush hour traffic to get to this location). So I spoke to a UHaul manager via phone and was given the address to another location and promised a discounted rate. I drive 30 minutes and get to the next location and they tell me I was given the wrong address and have to go to ANOTHER location; that one was also 30 minutes away! Finally got it dropped off there with no issues and confirmed I would be getting a discounted rate. However I was charged the full rate ($700). The entire ordeal wasted time and energy that I didn’t have due to multiple errors by U-haul staff.
ALYSON BDid not request furniture covers and they put an excessive amount of them in our truck which took up space we needed. They were not folded or in a bag either, just laying out in a pile. We had to take all of them out an put them back at the end. The dolly was also not stored in the back correctly when we picked up the truck so it rolled around in the bag. Truck also had mice rice.
Richard Creserved a 20' truck , 3 weeks in advance. Phone call by office the day before pickup confirmed reservation. The day of pickup I was notified that no truck available. It was stated that my truck was given to another customer because of a breakdown. I had to go to another renter on the North side of town for a 20' truck. I WAS offered a 26' truck at no extra charge,but not comfortable driving a big unit.
ROGER HI had to rent here because they were the only ones with a van or I would not do business here again. The place is dirty. The van is dirty and smells. The computer was down so she called someone to rent it - I could barely hear him and then see charges on my receipt that were never explained. The $19.99 for 24 hours became $100…of course you know that and don’t care. We are moving in a month and I will rent from an other company.
Debbie DThe young lady at the counter went above and beyond!! Very disappointed in the overall customer service—no phone call before our pick up and we reserved a 10’ truck and ended up with a 26’ truck which was difficult to maneuver at our destination.
RICKY LWhen I picked up the truck it had enough gas for 26 miles. Next time would like more in it than being on empty.
Amanda KThe location was in a bad spot of town. My reservation was for 9am and the main office wasn't open yet. Their were homeless people sleeping on the sidewalk by the office and it was just my sister and I pulling up. We were both so uncomfortable getting out of the vehicle that we instead waited an hour for the office to open. We were unable to find bar codes to scan to pick up the reserved key ourselves. Sketchy area! The equipment was fine though. I didn't pick this location either. My reservation was pushed to this location since I guess the location I requested didn't have the size I wanted. I will never rent from this spot again though, for safety reasons of the location.
Sabra WHave a trailer jack available for hookup
JOHN MOverall my experience was good, but the pickup and return process through the app was not as easy as it should have been. I had trouble uploading photos for the pickup/check-in process. I had to try several times to upload photos and the link timed out, so I had to call and get a new link. Also I was unaware there was a return process and didn't receive an email letting me know there was a return process until I had already dropped off the truck, returned the key and was an hour away.
KELLY MTrash was left in the truck. I left the last 2 Uhauls cleaner then I received them. The mileage is never correctly stated at pick up ever!
RAMONA NEasy hassle free
Michael DSelf serve location. Was easy drop off.
Paul MEveryone was incredibly nice and helpful. I was incredibly impressed with the check in process and how friendly the staff were! Would highly recommend to anyone who is moving!
DENISE GPick up location was very sketchy old an worn down looking.
CHRISTOPHER Mhad a terrible experience with U-Haul that I feel needs to be addressed. My reservation was for 8 AM on a Saturday, but the truck provided was dirty and didn’t have the dolly I reserved. I had to drive to another location just to get the dolly, which was extremely inconvenient. Even worse, I couldn’t get a replacement truck until 12:30 PM because the location didn’t open until 10 AM. This delay pushed my schedule back by over 5 hours. Staff showed no empathy and there was a complete lack of urgency or accountability. This entire experience was unacceptable. I was highly inconvenienced and lost valuable time due to U-Haul’s poor service and lack of coordination. I would like to request compensation for the delays and the trouble I experienced.
Jamiah AThe trailer was very dirty and grease all over the floor. I had to rent pads to put on the floor so my items would not have grease all over them. Was very disappointed on the inside condition of the trailer
Joseph HThe trailer was great, and the people had helpful attitudes, but the location was difficult to find; there was not a clear public entrance; and there were equipment malfunctions that the staff did not seem equipped to handle.
Brendan TThe location is not clearly marked.There was also some confusion trying to return the truck and car hauler trailer. I think this business is just starting up. I wish them well.
DAVID DOverall, my experience with the U-Haul Appliance Warehouse was great and I would recommend it to others in Springfield in need of a moving vehicle. However, I was a bit disappointed by the 24/7 Self Service. I arrived at my pick-up time and tried to accept my reservation through the mobile app, but the necessary equipment hadn't been checked out for me. I ended up having to call the 24/7 Self Service hotline and was transferred to two different representatives before I was told to just go inside the building (technically the warehouse wasn't open yet) and complete the necessary paperwork and get my keys from on-site staff. If this location cannot/does not offer 24/7 Self Service, then this would be clearly indicated to customers. What could have been a 5-10 minute pick-up experience ended up being closer to 30 minutes.
GRETA CThe location was a dirty old warehouse with a staff that were less than helpful. The area surrounding the warehouse was inhabited by multiple homeless people. I did not feel safe, even though it was the middle of the day. The reservation process was less than smoot. The first location I was given reported that they were a car dealership and did not have the equipment I had requested. When I called the 800 number I was told that I would go to the Springfield Super Store. The day before my appointment I was directed to the Appliance Warehouse.
MICHAEL OAsk for Conner he is great and loves to help people. He is such a people person
Derick SDrop the extra 30 cents a mile and the predatory marketing on the app and website. Inside of the trucks windshield was filthy with a sticky substance. Been renting trucks for years from U-Haul. Going to use penske next time. Oh and take the damn dolly out of the truck if I say I don’t want it. You’re going to charge me because the dolly was in the way of my loading and had to move it.
Colton HThey are very efficient and knowledgeable people very friendly also. Everything was explained to me and the truck was in excellent condition.
FRED PMy issue is with Robert who called me from the scheduling office - (833) 342-9645. I stupidly accepted the “upgrade” of a 20’ truck over the 15’ I rented for my daughter to move from MO to FL. I told Robert I didn’t need the extra space, day, or miles but took it anyway. His pitch was we were “helping a family out who needed a bigger truck” at our drop off location in Palmetto, FL. What we got was a truck that pulled hard left for 19 hours and way more fuel spent. Congrats Robert, for taking advantage of a young girl and her dumb dad for agreeing to your scam!
Patrick SOn the return never met anyone, office closed
JOSEPH KCory was very rude and condescending. She over emphasized that the trailer was ready and expressed how trailers were checked daily for readiness. Once I drove to pick up my trailer, the trailer i was supposed to get wasn't even n the lot. In a confused scramble she reassigned another trailer which has non working lights. when i told them about it I was told to drive during the day and no other option was offered. Worst experience ive had with Uhaul ever.
CARLOS RIt was very unclear where to drop the uhaul. There were two lots surrounding the building and it wasn't that well lit for self drop off.
RYAN HFast customer service ever also that location sells appliances. If you need a refrigerator, stove, washer and dryer they got it. I recommend it.
MARTIN NMore signage to better indicate where to park, where the office is, and what to do. Just a thought.
JUNIOUS LPassenger front tire had severe wear. Reported this as I left. Made it to Texas without a flat, but tire was ready to pop.
PATRICIA TThe agent was very friendly and made everything very clear. The truck was a little dirty but not gross. The whole process was so easy and approachable.
JACQUELINE HNice people, quick service, clean vehicle, excellent customer service. Thanks y'all
MIGDALIA PThe truck was disgusting. It smelled so bad.
MATTHEW FThere was gravel in the cargo area. It needed swept before using.
Patrick BI have used UHAUL several times in the past year or so between Springfield Mo and Belton MO. This was the first time I experienced a problem. BUT - once I contacted UHAUL - they addressed the issues and I have nothing but total appreciation for there professionalism.
REBECCA CThe guy who helped me when I picked it was great
RICARDO HVery sketchy area. No lighting in the parking lot. I also had a hard time finding the location since it was dark and there was no lighting.
JACOB BGood customer service. Just really great experience except for the actual moving.
JEFFERY HThe location did not feel safe. The truck also had what either appeared to be mold or insulation coming from the passenger rear side of the truck. There was also an airtag somewhere in the truck that was tracking us as well.
Travis Hit was fine. I arranged for 24/7 pickup at 9am, and found no equipment assigned when I tried to pickup. Had to go into the store (takes longer). Driver side door didn't close completely. Did the job, but could've been a better experience.
ERICA HAll were very helpful.
THOMAS LEric was great, Kori, was kind, the assistant for Eric, did not give me clear explanation instructions and guide me how to attach the straps to the tires, or to attach the chains to the frame of my vehicle for serious safety purposes, also he did not make note that there was a chip in the windshield. This was un-exceptable in all aspects of human safety procedures. This is someone's LIFE. SAFETY SHOULD BE #1 In all personal who is to be a demonstration for U-Haul and any company. I have rented many U-Haul's trucks and car trailers in the past, and felt the compassion, and caring of the workers. When I got to Albuquerque, New Mexico, thank God, I checked the car trailer, the strap came off the left side..Thank God I remembered the U-Haul on Eubank & Lomas in ABQ,NM, I rented from 5 years ago, and drove to them, and Alexander, guided me in what I needed to do. Alexander was over and above in my safety, and cares for the people who rent the U-Haul trucks and trailers. Also, where I dropped the Truck and Car Trailer off in Prescott, AZ, they were also over and above caring for my safety. Alexa, Luca, and their team, walked me through the whole procedure of hooking up the car trailer, and how I should had been shown. SAFETY, SAFETY, FOR HUMAN LIFE.
MYRA ZBad area to safely park
BENJAMIN RTrucks need to be checked throughly after customer returns equipment. My uhaul had dog feces all over inside the rear of truck.
KEITH AIf I could give this zero stars I absolutely would. This was one of the worst experiences we have ever had renting a truck. The app is trash, the mobile site is trash, and picking up a reserved truck is a nightmare. The truck was already beat up and the check out process wanted before photos but the app crashed and wouldn't let me take them. I took some and have them on my phone. Then when trying to log in or access any of the pages the app gave random error codes and froze. Trying to check in the truck was equally a nightmare. Then you tried to double charge us. This was ridiculously expensive as it is. We need a truck again Saturday and have already canceled our reservation set for then (after a lot more issues and fighting) and found another company that is more affordable. Even after canceling our reservation we are still getting multiple messages requesting our information for it. I wouldn't recommend uhaul to anyone ever again
Lakota NI had to go to a different location to pickup the dolley.
Bryant BVery friendly, helpful, and knowledgeable. Able to accommodate a reservation made at another location that was unable. Turned a disaster into a positive reflection on UHaul.
JAY SWe had sooooooooooo many problems driving the very unsafe truck and auto transport. Lost count how many times we almost wrecked bc of a very dangerous loose sway bar, very worn tires, brake light out, no ac for the 2,000 mile trip, and sooooo much more!! Very unsafe, and uhaul agreed after seeing the 15ft truck and auto transport, seeing how bad the equipment was we are getting a full refund
Emily NWe had sooooooooooo many problems driving the very unsafe truck and auto transport. Lost count how many times we almost wrecked bc of a very dangerous loose sway bar, very worn tires, brake light out, no ac for the 2,000 mile trip, and sooooo much more!! Very unsafe, and uhaul agreed after seeing the 15ft truck and auto transport, seeing how bad the equipment was we are getting a full refund
Emily NThis location is very difficult to find. The person who helped me was rude.
Margaret SNothing
James FQuick in and out. Young lady who helped me was nice, and very efficient. Even brought the appliance dolly out to the truck.
Jimmy M