Customer Reviews for Appliance & Mattress Outlet
(U-Haul Neighborhood Dealer)

Rating:

3.0

It was unclear where we were supposed to park or where to go to check-in. I walked inside to find the worker lecturing someone, and he rudely told us to wait outside. When we went outside, we saw a young couple who had been waiting outside a while before we arrived. They told us that they asked the worker to double-check the trailer hook up before they left, and he refused to do so, despite the Uhaul booking confirmation stating that he was required to check it. We helped them hook up the trailer as we are experienced with doing so and had to wait anyway. He had snarky comments about us helping them and basically told them if they don't know the ins and outs of hooking up a trailer then they weren't "smart" enough to rent and tow one. We waited an excessive amount of time in the parking lot for him to finish rudely dismissing the customer he was talking to inside when we arrived, then to very rudely set up the young couple with their sign in stuff, to then talk to me and my party like we were fools. The trailer didn't have any wiring harness attached to it, so my partner took one off of another Uhaul trailer in the lot, and the guy made a big fuss over that even though it's equipment Uhaul is supposed to provide (and he or his coworkers were supposed to check when the last customer returned it). He insisted that I filled out the addresses incorrectly online. I put the destination as the storage unit to which we were moving our belongings; he insisted that I had written the storage unit as my mailing address. I had my mailing address where it belongs; he insisted that it wasn't there. Even if I had made a clerical error on registration -which I did not- he has no right to speak to people that way. I had selected a specific drop-off site online which Uhaul had approved and confirmed on my reservation, and he insisted that I had not selected any. He then showed me two listings for Uhaul locations far out of the way from my destination, and told me that I would drop the trailer off where he told me to or pay the fines. I told him that I wanted the drop-off location I had chosen -and Uhaul approved- on my reservation, and he completely ignored me. Another customer walked up to ask about where to check in for a uhaul pickup, and the guy told him off too, barked at him about waiting his turn. No one knew where to wait! It took nearly an hour to pick up a small, single axle trailer, even though I pre-registered everything online, put in all my credit card details ahead of time, completed all the "check in" stuff sent via email prior to the pick up time, and am extremely experienced with setting up and towing trailers. The heat index was over 100* and there was nowhere for anyone to get in shade or cool air. There was no restroom or drinking water available. I don't expect to be pampered, but that's downright dangerous besides being bad business. I noticed halfway home that he had changed the drop-off location to a place far out of my way. I called the "new" drop off location, who told me that I could only edit the drop-off by calling the location where I picked it up. Thankfully I explained the issues at the pick-up location, and the lovely gentleman at the Schenectady store transferred me to someone higher up with Uhaul who quickly and kindly helped me change the drop off location to something closer - though still not the convenient location which Uhaul had approved on my initial reservation. I can't understate how poorly the man was behaving at the pick-up location. We all have bad days but this was beyond unacceptable. It was despicable, and he made a few sideways remarks which weren't "specifically" discriminatory, but sure had negative implications regarding a person of color (the woman he was lecturing on our arrival) and then two women who appeared to be significant others (the young couple my party assisted when he refused to). I have a Pride flag on my truck and wonder if that didn't contribute to his nastiness to my party. This was like something out of a bad sitcom; I really think this location should be removed from Uhaul entirely. It's like a random appliance warehouse that just happens to have a handful of trailers for rent.

Rating:

2.0

When I made the reservation with the U-Haul rep over the phone, I asked if someone at the pick-up site would be able/willing to show us how to hook up the trailer since we had never used that size before. She assured me that someone there was "required" to hook up the trailer for us for insurance and safety reasons. When we arrived, the man at the Appliance & Mattress Outlet said he would not hook up the trailer for us and if we didn't know how to hook it up ourselves, we couldn't take the trailer. Luckily another rental customer also there at the time was kind enough to help us hook up the trailer. They also commented that they try to avoid this particular location because the staff is not very nice and rarely helpful. That being said, when we returned the trailer, a young woman came out right away with a jack to help us unhitch our trailer, and quickly closed out our reservation, emailed receipt so we were quickly on our way. She was very nice and helpful.

Rating:

5.0

The strap tighten device should be oiled and serviced periodically on the car dolly it was rusted and hard to use. Other than that a great experience.

Rating:

3.0

After hours drop off, no help necessary

Rating:

5.0

Ok

Rating:

1.0

Issues confirming reservations it took an hour

Rating:

5.0

Everything was great!! Although ,When I was sent the link to inspect the van and take pictures before I took the van ....I was unable to upload pictures...don't know if it was my phone or the link ....but afterwards when I returned the van, I was able to take pictures and upload them...also the driver side seatbelt is a little bit tight...I just wanted you to know. Thank you.

Rating:

4.0

The car transport had very bad brakes. I have towed vehicles before using uHaul auto transports and boats having hydraulic brakes. This particular trailer was awful. One of the four tires was very close to needing replacement. I rented the trailer for a one way 900+ miles and should have been in better condition.

Rating:

3.0

Good

Rating:

4.0

N/A

Rating:

5.0

Location was closed when we dropped off

Rating:

5.0

Great service. Got me in and out without any issues. Would definitely rent again.

Rating:

5.0

Excellent service and very friendly

Rating:

5.0

Muy amables me gustó el trato excelente vuelvo a ese lugar mil veces

Rating:

5.0

The gentleman was very accommodating. I’ve used the location sever times and always excellent service.

Rating:

1.0

No one is willing to even apologize for the change in drop off locations without notifying me even when I talked to the agent on the phone asking for 1 additional day. Instead of the agent being knowledgeable about uhaul returns, what consent of 1 extra day etc etc she cause myself additional money for something I didn’t use more than our agreed upon 1 extra day but I’m being charged 2 extra days. Do better!

Rating:

2.0

Guy was a shmuck

Rating:

5.0

Exelente servicio

Rating:

5.0

Awesome people and open on Sundays

Rating:

3.0

We were about to drop off at one spot in New Castle, but they did not rent that particular type of equipment. A regional manager found another location for us and it was an easy drop off.

Rating:

1.0

Everything. The rep at this location was incompetent, rude and racist. He wouldn’t even take feedback from his own regional manager Rashon. I would never recommend this location or jail to anyone ever again. Uhaul needs to be more selective with who the allow to represent their business.

Rating:

3.0

I was not notified that the original business pick up u hual trailer was closed. Had contact numbers but no one picked up. I had to call the u hual 800 number to get it situated only to find out my information was all wrong. They had my name and my phone number all wrong, which why I was never contacted of the original pick up to be closed. Got it situated after an hour wasted time. Make sure U Hual have the correct name spelling and contact number.

Rating:

3.0

Mechanically, the truck was in good working order. Seems well maintained. The windshield was full of bugs though.. I had to pull my hose out and wash the windshield before my trip.

Rating:

1.0

The vehicle I rented was horrible. The van was dirty on the outside and the inside was dirty with trash on the floors. If i didn’t need the vehicle that bad, I would’ve refused to take it.

Rating:

5.0

By far the best customer service, of any of the Uhaul locations that I’ve been to.

Rating:

5.0

Great staff, fast check out especially with short notice from me to get a vehicle

Rating:

1.0

The lady at the front desk had a nasty attitude. I had a terrible experience at my pick up. I thought she was having a bad day at 1st but she was like that the entire time.

Rating:

5.0

NOTHING

Rating:

5.0

Brand new truck! Service was quick and very kind. I would definitely use it again!

Rating:

1.0

I dropped my rental truck and tow dolly off at this location on Sunday @ 4:50 because they where closing at 5 o'clock. They guy was rude and no type of help at all. So I dropped my key in the drop box. I called on a Tuesday to see if they processed my paper work so I can receive my deposit back and the lady never processed it like she said thatshe would so the next day I go up there to find out what's going on and the same man rude and was on his phone doing nothing. Long story short he was ignorant and had a attitude all because I wanted my money back.

Rating:

3.0

The return area is at the end of a warehouse. There were no lights on inside the return building. Parking area for customers need to be designated. The employee had to ask people to move their car and a delivery truck so I could unload the trailer. The employee was very nice and helpful.

Rating:

5.0

Was a great experience. Would rent from him again.

Rating:

5.0

The girl working at the appliance place was very sweet and helpful. Thank you!

Rating:

1.0

The gentleman was rude! Truck dirty and had mechanical issues as well as roof was leaking bad from rain. $173 was a waste!

Rating:

5.0

Good customer service 👍🏼.

Rating:

3.0

Location only became a problem due to lack of communication between uhaul, dispatch, and the computer system, but 2 weeks in a row, I rented a van that was not ready after reserving it. In both situations, the rental was booked with a confirmation number. Upon arrival at uhaul on 30th and governor prints Blvd for there to be no van available. I was severely inconvenienced. The following week, the exact same thing happened again. When I arrived at the uhaul, I assumed the van would be ready, but again it wasn't and I went home to wait for a call letting me know when a rental became available. used to value the reliability of uhaul, but after yesterday's mess, I may choose different options for my next move. No offer has been extended for any of my inconvenience.

Rating:

5.0

The attendee was pleasant and professional. She was very familiar with the trailer and ensured that it was attached correctly.

Rating:

3.0

The cab had a really strong cigarette smell which normally wouldn't bother me except for the fact that it stuck to my clothing. The check engine light came on anytime I went above 60 mph, when the speed limit was 65. It took longer than expected bc I had to keep it below 55 mph. The passenger door was held together with screws and we kept hearing clanging sounds from the door while we were driving and the door sensor kept going off saying that the passenger door wasn't closed.

Rating:

3.0

Limited uhaul parking spaces and it was extremely hard to back our trailer up into the space.

Rating:

4.0

The counter person was on point. She handled the transaction and the equipment inspection in a very professional manner. She got me in the road in a timely manner. Thanks U-Haul, excellent service.

Rating:

5.0

Website experience was mediocre for returns. Return would not process without successful location services rather than driver manually confirming.

Rating:

2.0

The lady was rude and not consumer friendly at all. Not accommodating. Horrible customer service.

Rating:

1.0

The truck was extremely dirty. The staff was rude. The owner was by far the worst owner and manager. They let me know that uhaul was their secondary business and they only make $2 off uhaul. I would love to be contacted about this. Absolutely horrible experience

Rating:

5.0

Smooth transaction

Rating:

1.0

The truck had no catalytic converter the check engine light came on

Rating:

2.0

A problem with trailer lights that caused me a trip to another location for repair and 1.5 hour's delay.

Rating:

5.0

Offer the same customer service I was offered you should get nothing but 5 stars across the board I will definitely share my experience friends and familythank you.

Rating:

1.0

Choose a different location. This location does not do their job they make costly errors and do not want to be help accountable for it and Uhaul has no real verification process to resolve customer issues when pertaining to authorized locations.

Rating:

2.0

This is the first location that would not let me leave my car. Only have truck for 2.5 hrs.

Rating:

5.0

Helpful, customer focused.

Rating:

5.0

Everything was professional, quick and easy

Rating:

4.0

I put more gas $16 of gas in the tank , l asked the girl to adjust that, but she wouldn't do it. The Las time I got the truck it was full and the tank pop of this time it didn't. I feel something should be done about this. I paid $5.88 the last time same trip.

Rating:

5.0

Good service, good equipment, manager was attentive

Rating:

5.0

Easy, and by the book for safety. I like that!

Rating:

5.0

The customer service at this location is the best that uhaul has to offer. Olivia is professional, courteous, kind, and accommodating, so much more so than I have experienced with other authorized retailers and corporate locations.

Rating:

1.0

This was the worst U-Haul experience I have ever had and this was my first and last. I had a reservation for 9:30 AM until 3:30 PM my rental was for six hours although I paid $30 for the reservation I did not get the truck I needed when I needed it. I show up to the place where I’m supposed to pick up my rental and it’s not there so I called the U-Haul customer service number and they tell me that the person who had the truck never turned it in along with the keys so then they sent me to another location to pick up the same truck. This location was further from me now it’s 11 AM and I am behind an hour and a half, I get to the new location and I’m told that I have to return the truck by 5 PM which I needed for six hours and I was charge for six hours yet I used it for less than 5 1/2. Why because after I was billed about $65 for this rental the girl at the desk could not find the keys to the truck So not only am I far behind on schedule now I’m standing here wasting more time because they were so unorganized and they could not find the keys to this vehicle I needed. Want getting the rental back to my apartment to start loading there are gasoline spills in the truck which smelled horribly. I tried to call back to let someone know because I don’t want to be held responsible for something I didn’t do but after calling numerous amount of times it kept giving me the busy signal I ended up dropping the vehicle off around 4:30 PM but this was such a waste of time and money and this again it’s my first and last time that I ever do business with U-Haul.

Rating:

1.0

The location owner made me wait 30 minutes before I could get my truck even though I showed up at my reservation time because he had to take care of his regular customers first. I did not even want to go to that location as it automatically added an extra 10 miles each way. U haul redirected my original reservation. The truck was in terrible condition, did not feel safe to drive and had a check engine light on the whole time. Also, the site did not know how and would not apply a military discount. I am very disappointed I. Uhaul for this experience. Over the last month I’ve spent over 1300 with uhaul but I feel like I might have to look into other options after this.

Rating:

3.0

When I picked up the equipment there was damage to the right wheel cover when I dropped it off the pictures that were taken was from the pickup point must’ve been of another dolly I didn’t see the pictures from the the turn in person though I want to to know if that’s so cause I surly learned that I have to do the same take pictures myself

Rating:

5.0

Dirtiest truck. Should be ashamed to charge people full price.

Rating:

4.0

The windshield wipers did not work. Perhaps have that as part of the checklist. They were fixed in a timely manner and by a very professional repair person.

Rating:

5.0

My experience was quick, friendly, polite and great price compared to competitor near by.

Rating:

5.0

Customer service agent was wonderful to deal with. She check us in and a smoothly and was pleasant the whole time n