Customer Reviews for Aptos Ace Hardware
(U-Haul Neighborhood Dealer)

Rating:

5.0

Ace Hardware is known for high quality service and excellent employees. I would rent from them again

Rating:

3.0

Be sure to check the amount of fuel prior to rentals.

Rating:

3.0

At the time of reservation, I added a utility dolly and 2 furniture dollies. These were essential to making my move go smoothly. I was informed when I arrived that the items were not available. That was bad news but then it got worse. I pulled around to get in the truck and the employee was in the back sweeping it out. The truck was absolutely filthy, the entire cargo area was full of dirt. The cab had mud inside of it as well. The entire condition of the truck was disgusting. Despite the efforts to sweep the cargo area, it was still full of dirt. We spent another 20 minutes sweeping when we got to our location before we could load. They did say they would give me a discount due to the horrible condition of the truck, however that didn't happen. On top of all of this, the truck only ahd 4400 miles and sounded like it was going to fall apart. I was legitimately concerned that it was going to strand me on the road. I understand that they aren't responsible for the actions of the previous renter, but it's obvious they paid absolutely no attention to detail upon return of the truck or they simply didn't care. I would not recommed this location.

Rating:

5.0

Everything was perfect. The location was exactly what I was looking for and the people were so helpful. I will need to do this again and I hope it goes as well.

Rating:

4.0

Suggest that other driver be added to contract

Rating:

5.0

the right side pasanger mirror was shattered it was bery difficult to see the rear back

Rating:

5.0

Great and friendly customer service!

Rating:

2.0

See above

Rating:

4.0

We went into the store to process exit paperwork. Drop off is actually behind the store. It would be helpful if the website mentioned this somewhere. No problem though, we just had to move the truck. Parking behind the store was a little tight.

Rating:

3.0

Low reception on phone and needed to check out by 6 or get charged 20.00 Also would be good idea to have complete full of gas for return had to monitor to 3/4 and went over &5.00 manager and workers at Ace were great

Rating:

5.0

Great staff. Nothing but positive vibes.

Rating:

1.0

No heating in van froze my ass off for 3 hours •37 in the fan all morning never again uh-huh still still waiting on their main manager to get back me been 3days already 😫 unbelievable 🤬

Rating:

1.0

Tener el servicio más rápido y claro

Rating:

4.0

Clarifying at the outset as to the drop off location and drop off requirements would help

Rating:

5.0

Have patience

Rating:

5.0

The staff was pretty nice and friendly

Rating:

3.0

I was frustrated because I returned my truck after hours and I could not find the key drop and the store was closed. The next day, they said it was on the backside of the store- I would never have thought to go back there, as the store is part of a strip mall!

Rating:

4.0

Good service.

Rating:

4.0

Drop off went smoothly.

Rating:

2.0

Took ages to complete the rental process. Service staff seemed disorganized. No extra moving equipment—dollies, furniture pads, etc.—was available, despite having arranged for it before pick-up.

Rating:

3.0

Our experience started on Del Monte in Monterey. HORRIBLE. I had just flown in from San Diego to move my daughter from Monterey to Auburn. Del Monte could not provide a vehicle because they couldn't find thte key to 2 trucks and another truck had a flat tire. In order to get a truck we then had to drive all the way to Aptos and back before we could begin packing. We had movers to help us but lost them due to time moving 2 hours later which meant we have to move it all ourselves. This whole experience was horrible. So many more issues. Our unpackers on the other end had to wait 3 hours later to unpack us. So uncool.

Rating:

3.0

Except tbey cannot help with reason i was charged moee money AND dropped off at frint then rold to go back out and drop off out back of store front. What the heck with UHAUL!!!

Rating:

3.0

the confirmation of my return and receipt was delayed for a day. I was told by the local representative it was a computer glitch. I was concerned.

Rating:

5.0

Nothing!! Great job