I had no issues or complaints. Very happy with my experience. Thank you.
MAUREEN F
Customer Reviews for Arbutus Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I rented had a lock on the cargo area, which I didn’t know until I got to my destination. I contacted the facility where I rented the truck and the woman said it’s nothing she can do about it contact U-haul then hung up on me. I contacted U-haul and was transferred to the scheduling department whom assisted me with getting my situation resolved. I had to return the truck and pick up another one. The truck I picked up had less than 1/4 tank of gas, so I had to put gas in the truck. After returning the truck, I reviewed my receipt and noticed I was charged a fuel fee of $30 and gas of $28.50. That is $58.50 plus $1.79 for 13 miles of $23.27 (standard charge) and $20 that I paid for gas. I paid $101.77 for gas and I only went 13 miles and had the truck for 1hour and 30min or less. I’m definitely disputing this bill. I know whenever you rent a car or rental truck you must replenish the gas accordingly.
YVONNE LEverything about this experience was terrible from the moment I pulled onto the lot to get the van I reserved. The woman at the desk said they have never had a cargo van at that location for rent. She then would not let me use one of the ten foot vans in the lot, claiming they were all reserved. After calling and sitting on hold for the customer services, I had to walk in the gas station AGAIN but with customer service on speaker so the lady at the desk would transfer my reservation to the available 10ft box truck. Then later I was charged $100 for a 20ft truck I never even had!!!!
JUSTIN HThere is nothing that could be done for my experience to be better, it was perfect. Customer service was top-notch.
Cindy Wgreat experience easy and quick.
JACK LFriendly people, very easy process.
Jerome AEasy peasy, lemon squeezy.
Kevin LClose to my home. The gentleman there was very friendly.
Julie GRepair cracked windshields. Check the tires. I slid twice in the rain. Once with an empty truck, and another with a full load. I used extreme caution the entire time.
Sandra Mtruck was dirty. mechanically ran rough and suspension was horrendous and I worked with cars for 15 years. the attendant never got off his chair to check the truck when I picked it up or dropped it off. Then proceeded to charge me for gas when I returned it with the same amount of gas I picked it up in. Mind you I only used it to move a tool box so i used it for literally 7 miles and put 5 dollars of gas in it. Poor representation of uhaul. It was a gas station and x from now on i’ll go to the uhaul center where they are professional and take care of their customers and vehicles
George SThe only complaint was that the truck was at a 1/4 of a tank of gas. No biggie as I was not going far, but still...
Kevin MThe location looks closed down and signs on door also give that impression. Drove over an hour to get there so I asked to use the rest room it was way beyond gross. Lastly our truck had zero gas but the location is a gas station, we were told we had to gas it up. Never have I ever had to start a trip putting gas in the truck. The young man helping was very nice tho
Shellie BIt was goid
david cI was overcharged. The attendant canceled my original quote without my knowledge. The mileage on the paper was different from the milage on the dashboard. Everything about that location is a fraud.i do not recommend for anyone.
Abisoye A