Horrible customer service wouldnt reccomend this place to no one . Person at front counter rude and no phone number works that is listed for them
MARISSA A
Arbutus Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arbutus, MD 21227
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The van i rented the back 2nd door didnt work. I didnt notice it til I got to the place I was moving at. I didnt have time to get a new van so we worked with what we had. We had to make more trips than needed due to the other door not opening. when I went to return the van they blamed me for the damage. I should of checked the doors prior to leaving but who wouldn't just assume the back doors would work. It had to been the latch at the bottom. I called customer service right after I dropped off the van and I was able to let them know everything. I'd use uhaul again but not that location
ALEXZANDRA MTerrible service. opted for no insurance and was charged the fee. returned the vehicle with sane amount of gas as it was picked up but was charged 5 gallons. poor customer service, lady inside gas station prefers to yell rather than look at pictures i took of how truck was left. terrible location would not recommend
CARLOS AThe back of the truck had a lot of sand. I was charged 30.00 has fee when I asked the young lady if I need to feel it back to the gas level that I got it she said no. I have pictures of what the gas was when I received the truck. Over all the transactions was good.
TRINA VI had no issues or complaints. Very happy with my experience. Thank you.
MAUREEN F