Customer Reviews for Arch Village Exxon
(U-Haul Neighborhood Dealer)

Rating:

5.0

Super friendly staff. The whole rental process was quick and easy. I'd recommend this place because I'll go back again for any future needs.

Rating:

5.0

The clerk was very personable and made the rental easy and painless.

Rating:

2.0

My gas meter had less than the amount on the sheet. I was told to bring it back with the same amount it started with. I took a picture to make sure the dealer was aware of the difference and returned it with the amount I started with. I let the person checking me out know of the difference and showed them the picture at turn in. Where the seller decided to dispute it and say I needed to fill it to the sheet rather than the amount on the gauge. The seller later called me saying he didn't understand why it wasn't returned with the amount on the sheet regardless of the picture. And that he would put a note on my file regarding not returning ir with the same amount of gas. If that is a policy that is enforced, than why is something like returning a truck with 5/8ths a tank even a thing. The trucks should start at full so the buyers can fill it back to full without mathing out the cost of getting a gas tank of a U-Haul truck from 1/4 to 5/8ths gas gauge. Ridiculous.

Rating:

3.0

I did not like the statement made to me when I asked where is the part to move the seat 💺 forward? The gentleman said, ‘ Between your legs’. I could not believe what I was hearing and as a result, I repeated the words and looked at him and he said, ‘Yes, between your legs.’ My response was umm. That statement was very disrespectful, insulting, embarrassing and humiliating. To me, it could be considered, a verbal sexual harassment statement. You should never take the liberty to make such a statement. We should be careful what we say to people at all times. Thanks.,

Rating:

5.0

David took great care of me!

Rating:

4.0

I had the pleasure of working with Saad at this location. He was very friendly and accommodating! We had a down to earth conversation that made me feel welcomed! I would definitely recommend this location to anyone looking to rent a U-Haul!

Rating:

5.0

Customer service was outstanding!

Rating:

5.0

Emiliano and Juan Martinez were very very very helpful. I highly recommend this U-HAUL. They have the best customer service.

Rating:

5.0

Absolutely wonderful experience! Everyone was so kind and sweet! It is no wonder you have 5 stars! Simply the best!!!!! Wonderful lady that answered the phone (I think it was Shanelle?)treated me like family! I would highly recommend them!

Rating:

5.0

Convenientt location. Friendly and knowledgeable employees!

Rating:

5.0

I recommended this location to everyone nice people great customers service and they willing to help anytime 🙏🏼