Better training from U-Haul to complete the paperwork. It would be nice if the help number folks listed on the confirmation email were actually willing to help instead of saying it was a different department. It took nearly 45 minutes to finalize this rental when it should have been a 5 minute experience. Not happy with U-Haul but the people in Archbold were very friendly and did all they knew to help.
David R
Customer Reviews for Archbold SuperValu Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Put a U-Haul sign out front so people can easily find it instead of searching all over for it
HUNTER SLocation was disorganized. Took over an hour to pick up the trailer. Upon return, it was discovered that the pick-up location had cancelled the order (even though we physically had the trailer.) This caused complications in delays and wasted another hour of my time.
Brittany GThe 6'X 12 ' Trailer I rented did not have any kind of tongue jack. It took 4 people to hook and unhook it.
David GHave the user who is supposed to rent the equipment out be FULLY frained! It took me and my son over an hour and 4 phone calls before she could find anyone who could help her with the rental.
MICHAEL C