Julian K.
Tony is super awesome to deal with
Customer Reviews for Archer TV & Appliance
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Archer TV & Appliance
Alan O.
Training staff to speed up the process would help.
WILLIAM J.
We were disappointed to find that the 10-foot truck did not have a ramp.
Tammy T.
It's a cell phone dealership. So they are too busy to take care of the Uhaul things as needed l.
Todd H.
Nothing these guys are good
Donald R.
Have trained staff available at all times.
Todd H.
I didn't have to go in this time as I dropped off the rental after hours but I have been in there store many times and they are always very friendly and helpful .
Sid R.
not their fault but did not have trailer on our reservation date - had to wait a day
Ron S.
Best place ever.
Paul H.
Nothing. Pick up and return were both an axcellent experience. Very friendly, efficient and helpful people.
Rhonda W.
This was a drop off. It was very clean and easy to get in and out of. Thank you I would use this
Donielle W.
Very helpful appreciated the patience.
Kimberly M.
They were very helpful with our last minute request. I know this also depends on availability and they had just what we needed at the last minute!
erin A.
Had great service and was told my quote should have been what I was charged.
Ronald S.
This place is truly awesome..
Ronald S.
Always great service!
Jonni L.
Excellent customer service!
Jamie B.
When making a reservation, the associate taking the reservation should be knowledgeable about arrival time and relay this info to the customer. I arrived and i had no reservation. I was informed that because I was an hour later than when I said I'd PROBABLY be there, that my reservation was cancelled. Even after giving my credit card details. I was accommodated with a larger U-HAUL truck at no additional charge but the wait time to get my rental was ridiculous. The associate had numerous troubles getting my reservation set and it was frustrating. Then I was charged additional mileage, which I wasn't informed about this being a possible charge at the time of the reservation. Just a frustrating experience overall. I've never had this problem before and have used U-Haul many times.
Brad M.
Kevin and his staff are EXCELLENT!!
Linda V.
They should let us know your 15' is shy by about two feet (mother's attic). Luckily my belongings fit - just
Kaitlin W.
Other than charging my card $40 more than the agreed total it was fine.
BEN B.
Very friendly and helpful.
Darsi D.
This location was fine, but I had to drive an hour from Cedar Rapids, IA, to get the size truck that I had reserved. Hard to believe they didn't have what I needed anywhere in Cedar Rapids.
Vicki N.
n/a
RICHARD O.
Staff were professional and helped me to get on with my new life in my new location with their quick and friendly equipment return processing.
vance L.
The staff we above and beyond!! Even helped me load my car onto the dolly!! Superior customer service!!!
Jennifer P.
Very helpful and curious staff for my emergency move.
Dan H.
Great experience and the people at Archers were great to work with.
Brian K.
No improvements needed.
Sheila B.
Bad windshield wiper. They gave us a too small truck and we had to make extra arrangements. Very stressful..
David C.
Super people! Great location! Only issue I had with U-Haul is the ratchets on the auto trailer don't work very well when trying to release / unload a vehicle.
Oscar D.
Everything is fine
Steven A.
A remarkable job done. I thank all involved. Got my moving done with no issues.
Nang D.
I was told that since the truck was picked up at a different location then I requested (none available at the original location), there will be an adjustment to the mileage and I will be paying the original quoted price. I'm still waiting for a refund!
Kevin P.
This is not Archer's fault the auto hauler needed WD-40 on the ratchet straps. could not get one to disengage. Overall 4 thumbs-up. got my car halfway across the country safely.
Jason M.
Great running reliable truck. It was brand new.
Brian N.
Went very well no problems
Pete L.
Archers was extremely helpful and even agreed that we should be credited back a day of rental!
Jim B.
Kevin at Archer's did an excellent job of communication with me and taking care of all paperwork so I could just stop, sign and go.
Greg R.
The only thing I wish they would have done was inspected while i was there.
Kitty C.
Nothing service was great.
Mike W.
U haul website not user friendly. very complicated, no need for multiple entries on rental trailer with above average or over qualified tow vehicle. Made for extra long wa. it on pick up, Vendor excellent
Carol C.
All went well, Will use them again.
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