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ALFRED M
Customer Reviews for Archer TV & Appliance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a tow dolly from this location and it was very reasonably priced, no hidden fees, no hassle. The guy who helped us out was extremely friendly and informative. he explained the entire process of hooking it up and everything in between which was super helpful. Not only that but he even hooked up the dolly to truck for us which even though i could have done it myself i was super thankful for as it just made the whole process faster and easier for me which i very much appreciate. They really go the extra mile to make sure your safe and and happy with your transaction. My car had broken down and i had to find a way to get it to a mechanic in a different town and hiring a tow service would have cost me hundreds of dollars, this cost me less than $50 so U-Haul literally saved us hundreds of dollars and i could not be more thankful for them and all of their help. They are proof that not all heroes wear capes. Some heroes wear a smile and a name tag! Thank you U-Haul. Your help and hard work has not gone unappreciated.
AUSTIN RWell marked Uhaul dealer. Large parking area. Used the Uhaul app to process the return since it was after business hours this time. Very helpful staff at location when I've returned equipment on previous rentals.
Scott JMake sure the key is in box where it is said to be :)
Maddee CGreat place to get a Uhual or your phone fixed. The people are your typical Midwest friendly almost like family kind of people! I do all my uhual. Buisness through them!
Mitchell BI reserved a trailer in Iowa City for 10:00AM on May 12, 2024. As I was sitting in Carver Hawkeye Arena on Saturday, May 11th waiting for my son's 9:00AM college graduation, I was called and told that the pick up location had been changed to Washington, Iowa, an hour south. Further, they did noy open until noon on May 12th and closed at 4:00PM on May 11th. So, instead of enjoying my son's graduation party, I was driving an hour south to pick up a trailer and an hour to get back. The facility in Washington was fine except I had to wait for someone to come to the site to rent the trailer. In the future, it would be very beneficial to offer alternatives in a much more timely manner. I could have brought a trailer from a location on the way to graduation instead of having to spoil graduation day.
David DThanks for your helpful service!
Marilyn YThis is a business I have worked with for a long time. I would highly recommend them highly.
Tom BTo have a firm pickup location upon rental agreement. Uhaul was unsure of pickup location up until the day I arrived even though the dealership verified the trailer needed was available and on location. I never received a verification call from Uhaul.
John PI had two extra days on my contract but got charged for an extra day.
Grant VThe store could not log into your website. It took well over 30 min's to do the paperwork as a result. Why do you need 2 different contacts for the rental? That seems like overkill to me.
Brad HThe dealer made everything easy and explained it clearly. The truck was clean and ready to go when we got there. They made our move easier.
Dianne FEverything was fine, good experience but the inside of truck was dirty. Not a big deal but I cleaned up previous renters mess.
Victoria HIt was not the original location I was to be going to drop off the truck. It was a good hour away from where I am living and with having to have still unpack the truck yet that day and make a drive it made things very inconvenient to do. I had to arrange help with the truck instead, which took someone away from work. It was not the most ideal situation for me that day especially being new to the location. I had even seen equipment being dropped off at my original location this weekend.
Brandi WNothing. Drop off location close to my home, at an appliance dealer where I have purchased appliances and phones, so I know the staff.
norman bForced to go pick up the truck at this location after a closer location reported they did not have the truck size we needed and that we would no haul an extra trailer with us.
Brent Athe front of the trailer was covered with mud. I had to take it to a car wash to clean off the mud so that I could adjust the position of the tie down rachet mechanism. There was no way to lock the trailer to the tow vehicle!
Stephen LThe truck was not at all clean, when we pointed that out we were told not to worry about it. There was coffee spilled, trash and a funny smell.
Tanya Skeep doing what you're doing.
Elwood NWelcoming and friendly folks in a very nice small Iowa town.
William DExcellent place to do business friendly,helpful and equipment was in good shape
David HKeep doing what theyare doing
Fred LNailed it!
Jedidia BIt could use some new tires and the power steering could use some work.
Treasa SOnly complaint about the truck was the wipers. We drove in rain for one morning and the wipers skipped over the windshield and did not clear the water very well. We were very cautious and drove safely however, this could be a safety hazard due to reduced visibility. This truck's wipers should be replaced.
Jon Rtried to rent another one via website said none available at this location so had to go 40 miles to pick up; yet they had multiple trailers available locally
Karen ANothing
John RI was in and out. Efficient and helpful. Thank you.
Nicholas PThey go above and beyond
John RNo improvement needed! Great company! When I picked it up, the employee asked me if I would drop it off at a different location than I had chosen for a reduced fee; almost half of would I would have paid. It happened to be on my way to work. Score!
Robin SGood
Richard RTony is great to work with
Suresh GFolks at Washington Ia site did their absolute dead level best to give us great service. Information, advice and were very friendly making a difficult situation way easier. Thanks
Deanna EThis pickup location was great. However I had wanted to pickup the truck in Fairfield, not in Washington. The caused an extra hour of driving for me. I ordered the truck 2 weeks ago. I should be able to pickup the truck at the location I wanted, not 30 miles away!!
Arvin BI was not suppose to pick up my truck at this location. This was a last minute change and no one at Uhaul told me about the change until I arrived at the original pick up location. This was a clean place, but I was not happy to have added 2 hours to my drive to pick up here.
amy bEasy pick-up, hook-up, and paper work.
John M