I had horrible experience with the employee at the arco gas I think I’m being double charged . I told her I had Al ready had on the app she insisted I do it on her computer , she said it had to be done on her computer also .. so some how I’m also charged for the one I did on the app .. that I didn’t use .. can you reimburse me please .. I dint not use the truck I used the app with ..
GLORIA M
Customer Reviews for Arco Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative had very little experience with this matter and she was not well informed on how to do her job. Before she told me my total amount owed she asked for my credit card before explaining.e the details and total amount. Second and worst part was I asked her if I could return the U-haul to any other location that would be closer to me and she said I could. When it was time for me to return the U-haul I went to the closest one located to me and tried returning it and u was told I could not do that and had to drive all the way back to the location I rented it from. If she would of explained to me that I was supposed to return in to her store I would of known O was going to end up paying a lot more than what she explained to me I would. She told me it was 20 dollars for renting it and 60 dollars of deposit that were supposed to be returned to me at the time of returning the U-haul. I was told I would pay 90 total which was 60 deposit and the rest for the rental. I was very disappointed when I had to end up paying
LUCIO EI’ve used Uhaul many times over the years. But this was the 1st time I went to a 3rd party sort of speak. The didn’t honor reservation prices that were quoted and had to pay everything up front before renting truck. Which came to a whopping $170 !!! Mind was blown n upset. In return they said, watever miles you don’t use, if truck comes with the gas to where it was at. You’ll get that money returned. It’s just a holding fee. Well, I’m still waiting for my deposit $ to be returned to me. And that’s over a $100. 👎🏽 Next time, I’ll just go to an actual UhAul dealer. I don’t care how far out the way it is. P.S. can you do anything about my money being returned to me ?
TRAVON J