Customer Reviews for Arctic Refrigeration LLC
(U-Haul Neighborhood Dealer)

263 reviews

1520 Island Ford Rd   Madisonville, KY 42431

(270) 326-5079

Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 326-5079

1520 Island Ford Rd
Madisonville, KY 42431

Services at this Location:

Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very good experience!

jane M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS J. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL T. 
Rating:
5.0

Steps for an older dude like me could have been more ergonomic easier to use - felt like I had to slide out - to get out. Great experience though!

James H. 
Rating:
3.0

They were closed at time of drop off.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

This was my first time renting a trailer , but it would be nice to have a jack on trailer hitch , heavy to pick up on a F-250 truck . Overall experience was good !!

DONALD I. 
Rating:
5.0

Customer did not leave a comment.

KELLI C. 
Rating:
5.0

Absolutely nothing, everyone and everything was great.

CHARO H. 
Rating:
5.0

Great customer service

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

Johnnie O. 
Rating:
5.0

Jeff came out to help me connect the trailer and check out the lights. Much appreciated.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Harold T. 
Rating:
5.0

Customer did not leave a comment.

MADELINE D. 
Rating:
5.0

They charged more than what I was told.

PATRICIA B. 
Rating:
3.0

Other than no one there to help and having to call customer support to play a survivor like scavenger hunt it was just fine.

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

joe G. 
Rating:
5.0

Customer did not leave a comment.

Wendell M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

Hannah J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Brock S. 
Rating:
1.0

My reservation was cancelled by U-Haul and I was not notified. I had driven 3 1/2 hours to pick this truck up.

CARROL H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Everything to me was fine. It was my first time using a rental truck and it was smooth, easy and actually fun driving around town in the truck.

LAMONT Y. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
4.0

Customer did not leave a comment.

YSIDRO C. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

There needs to be training or some type of detailed update to the U-Haul system to prevent the horrible situation we found ourselves in at 7 o'clock at night with a truck that did not have any of the extra equipment we reserved in it no one available to get it to us and U-Haul not offering any solution other than we're sorry we were in a very precarious situation with movers scheduled to come in at 7 AM the next morning we had no pads or a dolly for the appliances for The loading crew. We had to scramble around and try to find those items elsewhere even though we had more than done our part scheduling this move well in advance so no I do not anticipate using U-Haul again in the future even though they have been our only choice for the past 8 to 10 years if you check your database

Jonathan L. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

None

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

RUTH M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
4.0

Customer did not leave a comment.

VICKY L. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Great people. Very helpful. Great customer service.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Chesley W. 
Rating:
4.0

Customer did not leave a comment.

JERRY A. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

GLORI C. 
Rating:
5.0

None

JARRETT S. 
Rating:
5.0

Customer did not leave a comment.

LONNIE L. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Great service excellent workers at location in Madisonville, Ky at 1520 Island Ford Dr. very helpful and respectful, you man who helped with trailer hook-up was outstanding.

JARRETT S. 
Rating:
4.0

Customer did not leave a comment.

Shannon C. 
Rating:
3.0

This location did not do the reservation. The reservation person caused me a lot of trouble. I drove from Louisiana to Kentucky thinking you had a trailer for me to tow my vehicle i drove back to Louisiana. I explained in detail the type vehicle I had and it was entered incorrectly and you don't even rent a trailer that would accommodate it. This created a very unacceptable situation For me on your part And had my son And grandson not traveled from Virginia To help me load the van and followed me 16 hours out of their way I would not have been able to complete the move. That part of this was very disappointing. I still have not been credited with the adjustment on the charge.

james N. 
Rating:
5.0

Excellent experience with this location! Easy pickup and drop off, would recommend using them and I will if the need arises again!

Bryan A. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Fay F. 
Rating:
5.0

It was 7:00 at night and was closed, but it was clean and very organized area. Check out on the 24/7 service was very easy.

ricky B. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
3.0

I had trouble with truck. A pipe was jammed into the fill neck of the gas tank. I could not add fuel. I lost a day retail and I am being charge a $30 convenience fee for them to fuel truck. I don't know how they got fuel in truck. They said they would have to call maintenance to remove pipe or replace tank. Owner also said they would report my issues and a Uhaul representative would contact me. This was a huge inconvenience and we could have easily ran out of fuel. All equipment should be full of fuel not at 1/2 a tank. I need someone from management to contact me. My last experience with Uhaul was bad as well. Also owner of business did not return my calls. I had to drive to there office to talk to them about truck.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

Kent M. 
Rating:
5.0

Customer did not leave a comment.

Johnnie O. 
Rating:
4.0

charged me $25 cleanup fee though MovingHelp guys had cleaned it up for me except for drivers are that had foot mud on it from Arctic refrigeration/Storage areas Arctic was muddy and thats where mud was from. should not have been charged.

eloph D. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
3.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
3.0

The Uhaul leaked and ruined parts of my furniture(the bottom leg of my sons dresser), no way one person could lift the trailer off the hitch(my husband did because I couldn't lift), and I was never informed about checking the trailer in thru text or online I was just told to drop the coupon key paper into the drop box Sunday when we returned it.

Heather V. 
Rating:
5.0

Excellent

eric J. 
Rating:
2.0

The 24/7 line needs work. It took me and my husband 3 hours to finally get the truck. Not a good experience.

Alexander J. 
Rating:
5.0

Very punctual and friendly best uhaul experience yet

Brad B. 
Rating:
5.0

Record-keeping, on the internet orders. I had a confirmed order, made no changes, and later found a cancellation of the order in my email, which, as I was moving, I hadn't checked since order confirmation. Also my ex-husband was contacted for some reason, which in my case wasn't a problem, but you should really watch that. I hadn't given any of his contact information or even his name, that I remember, and there was no reason at all to contact him.

Heidi M. 
Rating:
4.0

Customer did not leave a comment.

Clarence B. 
Rating:
5.0

Customer did not leave a comment.

leigh Y. 
Rating:
3.0

The truck was overall pretty junky. Difficult to drive and not clean.

Dottie R. 
Rating:
5.0

Customer did not leave a comment.

Lanetta P. 
Rating:
5.0

Would use this location again. Very friendly & helpful.

James M. 
Rating:
5.0

Customer did not leave a comment.

billy W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Very helpful staff. Will be a return customer.

James M. 
Rating:
5.0

Customer did not leave a comment.

LATOYA H. 
Rating:
5.0

Always very polite and helpful. Very knowledgeable staff.

Travis M. 
Rating:
5.0

Very helpful and a good experience. These people are really focused on customer service. During my visit I was experiencing some health related issues and the folks at Artic went above and beyond the call to make sure my rental experience went well.

Marty V. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer V. 
Rating:
5.0

Nothing different as far as we are concerned. It fitted our need just fine and the price was reasonable.

hilda L. 
Rating:
5.0

Customer did not leave a comment.

joretta H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

These people where great they even helped us drop the trailer

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Bobby S. 
Rating:
5.0

Please fix the hole in the roof, so it doesn't rain inside the U-Haul and ruin the next person's mattress :-)

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

BART S. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Wonderful people to rent from!!!

barbara K. 
Rating:
3.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

The auto transport I rented was to haul a 2015 Jeep Wrangler. The first issue with the auto transport was the brake lights/turn signals were not working. The second issue is that when I finally got to my location after a 5 hour trip, I loaded up the Jeep (all factory), just to realize that the tire tie downs have been cut/worn away and were not long enough to go around my tire and into the tie down ratchet. Thankfully I brought my own tie downs and used them.

Coltan H. 
Rating:
5.0

Arctic was fabulous! The truck was clean however the issue with the truck was.. which had less then 25,000 Miles on it but less then 3 hours from starting destination the air went out.. this was a 12 Hour Plus trip to Florida... so very uncomfortable, the engine light came on which was an added stress. When we dropped off truck we told them the issue... considering the rental fees we thought we would possibly be reimbursed a partial amount for the miserable drive in pouring rain and 80 degree temps.., but instead we were charged an additional 100.00 plus dollars because we had it 2 days longer... which was our issue due to weather but I would have thought there would been an adjustment made.

KIM W. 
No reviews have been submitted for this location.

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