Customer Reviews for Arctic Refrigeration LLC
(U-Haul Neighborhood Dealer)

282 reviews

1520 Island Ford Rd   Madisonville, KY 42431

(270) 326-5079

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/29/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

(270) 326-5079

1520 Island Ford Rd
Madisonville, KY 42431

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/29/2021 - 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

loretta J. 
Rating:
5.0

Tire tread looked e little thin.

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

Terri F. 
Rating:
5.0

The truck rode very smooth. I was surprised.

Sherry M. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
3.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

great

barry H. 
Rating:
5.0

Customer did not leave a comment.

barry H. 
Rating:
5.0

Excellent service & very friendly staff at this location

Jimmy K. 
Rating:
5.0

Great experience! I received a brand new truck and the gentleman working told me he sat that truck aside for me, as he noticed I was making a long (1200 mile) one-way trip and he wanted to make sure I had a reliable truck for the long trip.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

LORETTA J. 
Rating:
5.0

Customer did not leave a comment.

loretta J. 
Rating:
5.0

Customer did not leave a comment.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

Johnnie O. 
Rating:
5.0

Customer did not leave a comment.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
3.0

Dropped truck off after hours. Did not speak to any workers.

CURTIS Z. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Everything went well for pick-up.

JAMES D. 
Rating:
5.0

Very good experience!

jane M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS J. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL T. 
Rating:
5.0

Steps for an older dude like me could have been more ergonomic easier to use - felt like I had to slide out - to get out. Great experience though!

James H. 
Rating:
3.0

They were closed at time of drop off.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

This was my first time renting a trailer , but it would be nice to have a jack on trailer hitch , heavy to pick up on a F-250 truck . Overall experience was good !!

DONALD I. 
Rating:
5.0

Customer did not leave a comment.

KELLI C. 
Rating:
5.0

Absolutely nothing, everyone and everything was great.

CHARO H. 
Rating:
5.0

Great customer service

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

Johnnie O. 
Rating:
5.0

Jeff came out to help me connect the trailer and check out the lights. Much appreciated.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Harold T. 
Rating:
5.0

Customer did not leave a comment.

MADELINE D. 
Rating:
5.0

They charged more than what I was told.

PATRICIA B. 
Rating:
3.0

Other than no one there to help and having to call customer support to play a survivor like scavenger hunt it was just fine.

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

joe G. 
Rating:
5.0

Customer did not leave a comment.

Wendell M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

Hannah J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Brock S. 
Rating:
1.0

My reservation was cancelled by U-Haul and I was not notified. I had driven 3 1/2 hours to pick this truck up.

CARROL H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Everything to me was fine. It was my first time using a rental truck and it was smooth, easy and actually fun driving around town in the truck.

LAMONT Y. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
4.0

Customer did not leave a comment.

YSIDRO C. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

There needs to be training or some type of detailed update to the U-Haul system to prevent the horrible situation we found ourselves in at 7 o'clock at night with a truck that did not have any of the extra equipment we reserved in it no one available to get it to us and U-Haul not offering any solution other than we're sorry we were in a very precarious situation with movers scheduled to come in at 7 AM the next morning we had no pads or a dolly for the appliances for The loading crew. We had to scramble around and try to find those items elsewhere even though we had more than done our part scheduling this move well in advance so no I do not anticipate using U-Haul again in the future even though they have been our only choice for the past 8 to 10 years if you check your database

Jonathan L. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

None

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

RUTH M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
4.0

Customer did not leave a comment.

VICKY L. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Great people. Very helpful. Great customer service.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Chesley W. 
Rating:
4.0

Customer did not leave a comment.

JERRY A. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

GLORI C. 
Rating:
5.0

None

JARRETT S. 
Rating:
5.0

Customer did not leave a comment.

LONNIE L. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Great service excellent workers at location in Madisonville, Ky at 1520 Island Ford Dr. very helpful and respectful, you man who helped with trailer hook-up was outstanding.

JARRETT S. 
Rating:
4.0

Customer did not leave a comment.

Shannon C. 
Rating:
3.0

This location did not do the reservation. The reservation person caused me a lot of trouble. I drove from Louisiana to Kentucky thinking you had a trailer for me to tow my vehicle i drove back to Louisiana. I explained in detail the type vehicle I had and it was entered incorrectly and you don't even rent a trailer that would accommodate it. This created a very unacceptable situation For me on your part And had my son And grandson not traveled from Virginia To help me load the van and followed me 16 hours out of their way I would not have been able to complete the move. That part of this was very disappointing. I still have not been credited with the adjustment on the charge.

james N. 
Rating:
5.0

Excellent experience with this location! Easy pickup and drop off, would recommend using them and I will if the need arises again!

Bryan A. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Fay F. 
Rating:
5.0

It was 7:00 at night and was closed, but it was clean and very organized area. Check out on the 24/7 service was very easy.

ricky B. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
3.0

I had trouble with truck. A pipe was jammed into the fill neck of the gas tank. I could not add fuel. I lost a day retail and I am being charge a $30 convenience fee for them to fuel truck. I don't know how they got fuel in truck. They said they would have to call maintenance to remove pipe or replace tank. Owner also said they would report my issues and a Uhaul representative would contact me. This was a huge inconvenience and we could have easily ran out of fuel. All equipment should be full of fuel not at 1/2 a tank. I need someone from management to contact me. My last experience with Uhaul was bad as well. Also owner of business did not return my calls. I had to drive to there office to talk to them about truck.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

Kent M. 
Rating:
5.0

Customer did not leave a comment.

Johnnie O. 
Rating:
4.0

charged me $25 cleanup fee though MovingHelp guys had cleaned it up for me except for drivers are that had foot mud on it from Arctic refrigeration/Storage areas Arctic was muddy and thats where mud was from. should not have been charged.

eloph D. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
3.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
3.0

The Uhaul leaked and ruined parts of my furniture(the bottom leg of my sons dresser), no way one person could lift the trailer off the hitch(my husband did because I couldn't lift), and I was never informed about checking the trailer in thru text or online I was just told to drop the coupon key paper into the drop box Sunday when we returned it.

Heather V. 
Rating:
5.0

Excellent

eric J. 
Rating:
2.0

The 24/7 line needs work. It took me and my husband 3 hours to finally get the truck. Not a good experience.

Alexander J. 
Rating:
5.0

Very punctual and friendly best uhaul experience yet

Brad B. 
Rating:
5.0

Record-keeping, on the internet orders. I had a confirmed order, made no changes, and later found a cancellation of the order in my email, which, as I was moving, I hadn't checked since order confirmation. Also my ex-husband was contacted for some reason, which in my case wasn't a problem, but you should really watch that. I hadn't given any of his contact information or even his name, that I remember, and there was no reason at all to contact him.

Heidi M. 
Rating:
4.0

Customer did not leave a comment.

Clarence B. 
Rating:
5.0

Customer did not leave a comment.

leigh Y. 
Rating:
3.0

The truck was overall pretty junky. Difficult to drive and not clean.

Dottie R. 
Rating:
5.0

Customer did not leave a comment.

Lanetta P. 
Rating:
5.0

Would use this location again. Very friendly & helpful.

James M. 
Rating:
5.0

Customer did not leave a comment.

billy W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Very helpful staff. Will be a return customer.

James M. 
Rating:
5.0

Customer did not leave a comment.

LATOYA H. 
Rating:
5.0

Always very polite and helpful. Very knowledgeable staff.

Travis M. 
Rating:
5.0

Very helpful and a good experience. These people are really focused on customer service. During my visit I was experiencing some health related issues and the folks at Artic went above and beyond the call to make sure my rental experience went well.

Marty V. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
No reviews have been submitted for this location.

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