Customer Reviews for Ardmore Pawn
(U-Haul Neighborhood Dealer)

229 reviews

26926 Main St   Ardmore, AL 35739

(256) 423-8563

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 423-8563

26926 Main St
Ardmore, AL 35739

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

teresa N. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR P. 
Rating:
5.0

Very friendly

Kelli H. 
Rating:
4.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Thanks for reviewing my issue! I hope they will fix the browser so that it will let you submit images and continue to the next steps.

WILLIAM D. 
Rating:
4.0

Not on the location pick up or drop off site. Recommend a better sustainment sceduale. Axle suspension excessively corroded. DOT 3 brake resivore cap overtightened and not acceable. The 6x12 toung weight is too heavy for one person to lift because its designed without a jack stand. Took me over an hour to hook up with my personal vehicle jack and I had the assist uhaul service to disconnect on drop off due to the excessive toung weight and no jack. Recommend adding suitable aftermarket trailer jacks to help your customers on this heavier trailer.

Darren E. 
Rating:
1.0

Refund my money back because of inadequate services and poor untrained personnel at the Ardmore location and she was just a rude uneducated ass hole

George P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Rented twice from them excellent to work with. And will rent Again when needed. Thank You.

JOSEPH L. 
Rating:
2.0

Received the truck half tank of gas. Returned the same. I have my gas receipt! Charged over $10 for 2 gallons of gas. Ridiculous.

Brent L. 
Rating:
5.0

Na

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

The Gps took 3 tries to locate me standing next to truck. System timed me out and I had to start all over.

Charles A. 
Rating:
1.0

Uhaul's website that they would be open upon turn-in, and I was there approx 30min after that on a Saturday morning. There was a chain across the two entrances, and it would have been easy to remove, and then drive onto the lot, disconnect, drive off, and then resecure the chain. I chose not as it would be opening up myself to all sorts of liability and there was no one to accept the turn-in. I called the number listed on the Uhaul paperwork and the car dealer's sign in the window and left two voicemails and NO CALL BACK's. I ended up taking to another location in town who proved most helpful. Very poor on this location in Ardmore AL!!

Mark S. 
Rating:
3.0

The person at the pawn shop was very helpful though not a uhaul employee. Truck was not at the location but behind a shell station nearby. The website check out is HORRIBLE. Why does it require a lot of additional information not needed for normal check out? Not to mention the amount of bugs, and lack of performance. Had to go to the pawnshop to actually check out because the website was so bad.

Tony B. 
Rating:
3.0

Customer did not leave a comment.

TOMMY L. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
4.0

Customer did not leave a comment.

CURTIS L. 
Rating:
4.0

Have a towing hitch available for sale or rent.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

GERALD B. 
Rating:
3.0

have 10' trucks available closer than 30 miles.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Great customer service

John A. 
Rating:
5.0

Very helpful

craig B. 
Rating:
5.0

Customer did not leave a comment.

Doug D. 
Rating:
5.0

Customer did not leave a comment.

Penny T. 
Rating:
5.0

The rental location was convenient and the lady was very professional. The website, however, needs some updates. I returned the truck a day early, but still got charged the rental because the website wouldn't acknowledge it.

ADAM R. 
Rating:
2.0

Business was closed. It is closed the next day too. We are having a ice/snow storm. Returned on Monday 2-15-2021

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Lindsey K. 
Rating:
5.0

Melanie was VERY customer satisfaction oriented. Would absolutely use her business again.

Lance S. 
Rating:
5.0

I was very pleased with the service I received from uhaul in Ardmore, Tn and I would definitely recommend them to anyone.

Deborah A. 
Rating:
5.0

Very friendly!

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

TJ B. 
Rating:
5.0

The lady was very friendly and helpful. It was very fast service and much appreciated!

Mahriah M. 
Rating:
2.0

Better signage at location. Better pick up area

RAHN W. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
4.0

even though the uhual place was closed when we dropped off our u-haul there were LOTS of people in the parking lot and almost no where to park the truck. Most of the businesses in the strip center were closed so im not sure in the people were just hanging out in the parking lot or belonged to a business but they made it VERY difficult to park by taking up more than half the parking spots and sitting in the spots with doors open and 3-5 people hanging out/on the car. otherwise everything was great

LANCE T. 
Rating:
5.0

Local store location worked out to be a easy drop off!

Michael B W. 
Rating:
5.0

I have rented Uhaul trucks from this location twice, and they worked with me to ensure the best possible arrangements.

Stephen C. 
Rating:
4.0

Remember any additional equipment requested by customer (in this case, a utility dolly)

Prescott T. 
Rating:
5.0

Customer did not leave a comment.

Michael Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Paula K. 
Rating:
5.0

Customer did not leave a comment.

Phillip J. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

Curtis C. 
Rating:
4.0

Attempted to reserve a tow dolly on Thursday, but the location could not enter the uhaul program at the time. Recommended I call back next day. I did and was able to reserve the tow dolly. No harm, no foul.

Thomas P. 
Rating:
5.0

Very nice experience

james B. 
Rating:
5.0

Customer did not leave a comment.

donna N. 
Rating:
5.0

Customer did not leave a comment.

DEXTER S. 
Rating:
4.0

Customer did not leave a comment.

Margaret P. 
Rating:
1.0

Terrible service.

Corie S. 
Rating:
5.0

The staff at Ardmore did an excellent job. I was very pleased with them

Leonard T. 
Rating:
5.0

Quaint, businesslike, and to the point. Easy peasy.

Michael R. 
Rating:
5.0

Everything went fine but your insurance is very expensive when it cost a quarter of the total price. Pretty ridiculous really.

Sharon H. 
Rating:
4.0

Customer did not leave a comment.

Billy F. 
Rating:
3.0

Customer did not leave a comment.

GARY C. 
Rating:
3.0

Customer did not leave a comment.

Bill F. 
Rating:
5.0

I was completely satisfied with my experience.

FRANK T. 
Rating:
2.0

The drop off location was actually two different locations so you had to waste gas

Jimmy A. 
Rating:
5.0

Customer did not leave a comment.

frank T. 
Rating:
3.0

Customer did not leave a comment.

Austin D. 
Rating:
5.0

Can't think of anything all went smooth.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

TRACY D. 
Rating:
4.0

Customer did not leave a comment.

Eddie S. 
Rating:
4.0

Good experience. Only problem is the storage locations that U Haul makes available to you to reserve with the 1 month free promotion. I did not receive a month free and was informed that it must be a U Haul owned location not an independent. That needs to be made clear to people. Otherwise, very smooth.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

Friendly and helpful. Good experience. Much more professional than the uhaul place We dealt with on Hwy 72 in Huntsville. Excellent service!!!

William S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

RORY M. 
Rating:
5.0

Nice and helpful service and nice place to shop while you picking up equipment!

WESLEY G. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

It was all good.

Larry S. 
Rating:
4.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

jennifer H. 
Rating:
2.0

terrible experience .....

KIMBERLY G. 
Rating:
3.0

Customer did not leave a comment.

Yolandia E. 
Rating:
3.0

I am trying to get a billing correction. The rental place was zero help. I have been sitting on the phone for over 30 minutes and still no answer...just a recording that keeps playing asking me to give a review...well, here it is.

ginger R. 
Rating:
3.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

It was a great experience, quick, easy, and painless.

Janie K. 
Rating:
5.0

Customer did not leave a comment.

kevin L. 
Rating:
5.0

Customer did not leave a comment.

Sherri G. 
Rating:
2.0

I was overcharged

Brianna B. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

stephany G. 
Rating:
4.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Excellent organization

bob L. 
Rating:
5.0

I really like your 24 hour drop off service!

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Justin F. 
Rating:
5.0

Excellent service from a very pleasant and helpful sales person at Ardmore Pawn.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

RICKY S. 
Rating:
3.0

I was routed to this location because the local locations did not have the 10' truck that I needed. It was very easy picking up this truck. I overall was satisfied with the pick-up in Ardmore, AL. However, I would suggest that they go over ALL of the details with the customers (going forward) about any fees. This was NOT covered with me. I was in & out of this location in 10 mins.

Tia F. 
Rating:
5.0

Customer did not leave a comment.

danny L. 
Rating:
4.0

Customer did not leave a comment.

Joe M. 
Rating:
4.0

I had to drive 20 miles from my destination that I chose and never got a phone call showing reservation had changed. Cost me an extra 40 bucks because of that. Never again

Harvey C. 
Rating:
3.0

None

JERRY G. 
Rating:
5.0

Customer did not leave a comment.

Brandy M. 
Rating:
4.0

Customer did not leave a comment.

MATT H. 
No reviews have been submitted for this location.

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