Had to react over the phone without any human at location. Took awhile, also I have an unexplained $92 charge on my cardwilliam M.
Trailer Rental & Towing in Toney, AL at Courtesy Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Toney, AL 35773
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Nice but Inexperienced clerk. I registered and paid online but had to redo all info onsite. Got a phone call as I was leaving with my trailer asking if I was still going to pickup my trailer told them I was driving with it. They said oh okay I will make note. Then when I got home got an email that my reservation had been cancelled then looked at my credit card and I had multiple pending charges. Had to call 1800 number to figure it all out. Lots of time wasted. Trailer had old carpet left in it from a previous user and a tail light/brake light out. Didn't realize it until already left because clerk didn't bother coming out to help hook up the trailer.Jacob E.
We rented from this location before and it was Not a good experience, but my son said it was under new management so we gave it another shot! Vast improvement, other than the Covid crap, (virtual crap), I like dealing with people, not computers, the new manager showed up as we were dropping off the trailer! A much improved experience!Jim T.
Derrick was easy to communicate with.Rori P.
Cab of truck was not cleaned...but it was noted by Derrick and a discount was applied and all was taken care offRebecca D.
Have some one work there. Train the person who answers the phone for this location to say something other than call 800-go-uhaul.scott W.
Truck was dirty when picked up, attendant offered to blow out with leaf blower. I said never mind, as long as I dont get charged for cleaning. I WAS CHARGED $25 FOR CLEANING!!! Automated pickup didnt work.Tammy R.
Passenger door mirror (lower convex portion) was shattered when I received the truck. This is a safety concern. This should be repaired before the truck is rented again. Also I did not receive the requested 2 dozen wrapping quilts that I was billed for.Joe H.
Brandy was very helpful. We showed up a day early and right at closing but she stayed to get us checked in and to take care of our trailer. Her customer service was above and beyond. Also Sam, the Manager, helped us on the phone as we arranged for the storage rental and was willing to do far more for us than is required by his job and position before we even traveled to Alabama. They both are the best. I recommend Courtesy Mini-Storage without reservations for both storage and for U-Haul rentals. RickRick H.
Worst experience ever.Meagan H.
Location needs to open when it is advertised to open - was quite a bit late opening. Personnel needs to have better knowledge of the equipment that's being rented.Johnny D.
Angel was very helpful and I would highly recommend this site.Kara N.
Educate and train the importance of customer service have all materials on hand when requesting to rent equipment I was shorted 7 moving pads blankets and the parking / running lights on the trailer did not workScott L.
Trailer was ready when I got there. Quickly in and out.Fred K.
Inexperienced staffJoseph B.
I was about 30 minutes late. I told the attendant at the storage facility that I had a few things to put into storage and he said ok. then I helped him move equipment to park the trailer exactly in the spot that I took it from. we finished moving the equipment around 12:15. then when I got the end receipt that I was charged for another day. I won't rent again if that is the treatment that I can expect. I want the bill adjusted back to a single day rental.Michel C.
Due to my needs and your hours it was not the best arrangement for us. But we rushed to meet the deadline. Since the facility did not open the day we needed it we had to pick it up the day before. concessions should have been made in the time allowed for our use.aaron H.
My scheduled pickup was 8:30 but the place wasn't opened until 10am then the clerk was was not that proficient....didn't leave place until almost 11am.Donald T.
Truck vibrated when driven over 65 mph because of bad tire on right front because of front end alignmentMike W.
Well for one, the person working didn't know what to do AT ALL... Then I rented a truck and was told I had to have it back before my 24 hour time allotted (and I did) and when I passed the place 2 hours later the truck was still there in the same spot I parked it. The worker said it was promised to someone at 3 pm, it was 5pm when I passed and nearly 6pm when I rented it. We rented the next day at a different place and that worker was very nice and knew her business.Katrina R.
This experience was totally fine. Since I rented on a Saturday, I dropped my truck and key off at the location Sunday outside of business hours. The location was nice and well kept, though.Virginia E.
I clean truck after I was done with it they still charge me for cleaning the truck. That stealing people money.MARIO H.
The truck I rented was well maintained and clean. The agent was helpful and explained all details (terms and conditions) of the rental agreement and relevant policies of the U-Haul. Courtesy Mini Storage 10340 Wall Triana Hwy Toney, AL 35773DAVID BLAIR N.
There was only a driver in this truck and no passenger. The lady who checked me in told me she would have to charge me $50 unless I cleaned the inside. The cab was xlean in my opinion and did not need cleaning, However I took 10 minutes to sweep the floor and dust the dash and control panel to avoid this extra charge. The trip from Marietta to Alabama was non stop and the cab of the truck was clean when we picked it up and just as clean when I dropped it off. Not impressed with the friendlyness of the lady who received the trick. This dealer has very limited business hours which is not convenient to customeDavid Blair N.
The owner wasn't present at the opening hours, and was a hour late... It took her a hour to check our trunk, and it was the wrong size truck, and she no dolly that was specified on our order... The trunk barely made it the trip and the oil light stayed on the entire trip... The place should not have your services.michael C.