Customer Reviews for Arkwright Towing and Sales Inc
(U-Haul Neighborhood Dealer)

136 reviews

10696 S Roberts Rd   Fredonia, NY 14063

(716) 673-7576

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(716) 673-7576

10696 S Roberts Rd
Fredonia, NY 14063

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I can't think of anything to improve upon. Employees were friendly, helpful and thorough. Truck was as promised. Maybe coffee and donuts?

robert C. 
Rating:
2.0

They lied and said it had 3/4 of a tank to start. It had less than half. We took pictures for evidence. Also, I was not told that the location would be closed for my drop off when I registered to not use self check in/ out so I had to do the self check out and had no idea what I was doing and already locked the truck and dropped off the keys when I apparently needed to take a bunch of photos(I'm glad my boyfriend had already been taking photos since we were lied to about the gas) and there was no way for me to upload the photos he sent me I had to take photos of the photos on his phone. It was all just confusing and horrible.

amanda B. 
Rating:
5.0

Thank you!!

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Carl R. 
Rating:
1.0

Do not let any customers go to this location. The guy was rude, short and very uncooperative. I have used U-Haul more often than most with my side business and this was the first time I've had someone so terrible. The invoice was more than the quote, the check engine light was on which gives worse gas mileage which cost me more money, it was 3 miles further away which cost even MORE money at 99¢ a mile. Was the worst experience I've ever had with U-Haul.

Albert D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
3.0

1. Have open wifi available at the pickup site as completing the app-based pickup and return procedures was VERY slow using my mobile data. 2. Email a proper receipt at the end of the transaction. I still have NOTHING in writing confirming the amount of the credit card charge nor anything to supporting a potential tax decuction. Inexcusable!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Nothing. Service and equipment were impecable.

Betty C. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Scot P. 
Rating:
5.0

Thank you!

Mark W. 
Rating:
5.0

Give them more equipment

Ralph J. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Kayla W. 
Rating:
5.0

Great service

bill S. 
Rating:
5.0

The rental was perfect, easy to drive, and overall the best first experience I could have asked for. The 9' cargo van fit all of my stuff perfectly, and the rental process and return process is so quick and easy. Only thing is I never got the dolly I had rented to go with it. But other than that, wonderful!

Hannah P. 
Rating:
1.0

I got accused of doing damage to a vehicle I didn't do anything to the Van I did not bring it back with damage I did nothing wrong. So UHaul charges my CC for something I didn't do Bunch of liars and thieves. Never again with UHaul

Beverly B. 
Rating:
3.0

We picked up the vehicle on a Sunday. I have an old Apple IPhone. First off it could not find the location but google maps was working. Then I couldn't get the bar code to scan. It took us a 1/2 hour to get it picked up. When we dropped it off, I could not get my phone to work again. We had to log in on my boyfriend's phone, and then we were successful. It was a stressful experience for me and I would never pick up when there is not a person around.

Norm G. 
Rating:
5.0

I want the store steal open all Saturday.

ana M. 
Rating:
5.0

Nothing you guys were great service .. actually there is one thing asking people if they need a dolly, we passed by young and naive not knowing the extra need of a dolly we Didn't know you could rent them even though is was displayed on side of building maybe a customer service rep can say “ hey by the way you need a dolly ? But other than that awesome very nice service!!!

Stephanie D. 
Rating:
4.0

I made a reservation for a different location when I showed up the location was closed and needed to travel to a different location to get a truck - the original location was on Bennett Road in Dunkirk

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Roselia V. 
Rating:
4.0

Customer did not leave a comment.

Noreen S. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Ralph J. 
Rating:
5.0

The person was very friendly and helpful when I picked up the trailer.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

MILESC V. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
3.0

Make sure that all the lights on the truck are working properly.

Tyler U. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Nick R. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Nothing everything was good thank you

Aida R. 
Rating:
3.0

It was the average business for our local area. Larry was nothing but nice and professional and answered all my questions. Uhaul themselves very disappointed with. The General Manager never bothered to call me back from Erie PA area. Neither did the Erie PA manager of Pittsburg. ave U haul with Storage issue that I was told was open 24/7 outside the gate. When it wasn't. It really upsets me but 2 hours cost me almost $200 between gas/mileage/xtra day:.. Uhaul. Themselves issues with. Larry absolutly fantastic to deal with.

Tara M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Thank you! The day went well. The van was perfect for my application. Would recommend to everyone.

Joseph Z. 
Rating:
5.0

Uhaul on Robert's Rd in Fredonia is a great place. The people are friendly.

Jonathan P. 
Rating:
4.0

Customer did not leave a comment.

Amber Z. 
Rating:
1.0

Customer did not leave a comment.

J M. 
Rating:
5.0

I was charged an additional $12 on return for what I do not know

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey G. 
Rating:
1.0

Rude customer service

Sebastian B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

BOBBY G. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
1.0

Have a detailed account of the scraps before you hand them to customers so you won't rip them off when they return it

Karian M. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
1.0

I was not able to access the truck I rented, the app would not give me access to the lockbox with the truck keys. I called customer service and after 40+ minutes waiting, the call was disconnected. I had to cancel my order, and I will be complaining if I do not get a full refund.

Samantha T. 
Rating:
5.0

Cargo van was ready and I arrived early- was clean and I was in and out very quickly!! Great experience!! Very Friendly! Thank you!!

Kristina T. 
Rating:
3.0

Fill the windshield washer fluid, clean the truck, make sure the customer knows that they are being charged for insurance that they previously declined.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Maureen W. 
Rating:
5.0

Staff was both friendly and helpful plan to return to this location for future needs

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Zane K. 
Rating:
4.0

Customer did not leave a comment.

Chuck L. 
Rating:
5.0

it all worked out very well, thank you so much.

Tiffany H. 
Rating:
5.0

Nice experience. I will use this again. Thanks.

Emily E. 
Rating:
5.0

Customer did not leave a comment.

SCOTTE D. 
Rating:
5.0

Nothing

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

DANAK B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Janet P. 
Rating:
5.0

The transaction was very smooth, very clean truck , the stuff friendly.

Najat Y. 
Rating:
4.0

We ordered our u-haul a week in advance in Erie, Pa. We received a call the day before our pick up and was told there were no trailers for rent. We had to drive 60 miles to get our trailer which took 2 hours round trip and received no gas compensation or any discount of any kind.

John B. 
Rating:
5.0

No suggestions. Keep up the good work!

Stephanie P. 
Rating:
5.0

everything was fast and easy

Theodore T. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
3.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Quick, efficient and Hassle-free

Julianne H. 
Rating:
5.0

Customer did not leave a comment.

farhan M. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

need person there for returns, especially when told manager would be there

Jueroy J. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

I was very impressed with the way everything was taken care of. Everyone was very nice and helpful. The cost was was better than I thought

COLLEEN B. 
Rating:
5.0

Very good experience. The people working there were terrific to work with.

CARL D. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
1.0

I had a 1-way truck rental from Buffalo to Fredonia. I dropped off the truck on the 4th of July, so the store was closed. Yesterday, I received a final bill that included a truck cleaning fee of $25. I personally checked the truck to make sure that it was clean. I spoke to the Store Manager in Fredonia and he said that he had to sweep the back of the truck. I was charged $25 for nothing. By the way, he hung the phone up on me. I contacted UHAUL Customer Service and was told that an Area Rep would follow up with me within 24hrs. It's past 24hrs and still no follow up. My advice to anyone that drops off a truck at this location, make sure you sweep every crumb. Business must be slow, so they need to up charge. I have rented trucks from Penske and never had issues. Penski Truck Rental has any of my future business.

SABRINAR M. 
Rating:
5.0

I was very impressed with the customer service and the condition of the vehicle. Very clean and maintained.

William M. 
Rating:
5.0

I dropped off after hours and therefore cannot comment on this location.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Erika I. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

Josephine R. 
Rating:
5.0

Thank you!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

The online experience was awful and rough to navigate. Customer service wait should also not be over an hr.

Leah M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence F. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top