Customer Reviews for Arkwright Towing and Sales Inc
(U-Haul Neighborhood Dealer)

89 reviews

10696 S Roberts Rd   Fredonia, NY 14063

(716) 673-7576

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/30/2021: 8:00 am - 12:00 pm
  • 7/31/2021 - 8/3/2021: Closed

Services at this Location:

Contact Us

(716) 673-7576

10696 S Roberts Rd
Fredonia, NY 14063

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/30/2021: 8:00 am - 12:00 pm
  • 7/31/2021 - 8/3/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
1.0

Have a detailed account of the scraps before you hand them to customers so you won't rip them off when they return it

Karian M. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
1.0

I was not able to access the truck I rented, the app would not give me access to the lockbox with the truck keys. I called customer service and after 40+ minutes waiting, the call was disconnected. I had to cancel my order, and I will be complaining if I do not get a full refund.

Samantha T. 
Rating:
5.0

Cargo van was ready and I arrived early- was clean and I was in and out very quickly!! Great experience!! Very Friendly! Thank you!!

Kristina T. 
Rating:
3.0

Fill the windshield washer fluid, clean the truck, make sure the customer knows that they are being charged for insurance that they previously declined.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Maureen W. 
Rating:
5.0

Staff was both friendly and helpful plan to return to this location for future needs

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Zane K. 
Rating:
4.0

Customer did not leave a comment.

Chuck L. 
Rating:
5.0

it all worked out very well, thank you so much.

Tiffany H. 
Rating:
5.0

Nice experience. I will use this again. Thanks.

Emily E. 
Rating:
5.0

Customer did not leave a comment.

SCOTTE D. 
Rating:
5.0

Nothing

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

DANAK B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Janet P. 
Rating:
5.0

The transaction was very smooth, very clean truck , the stuff friendly.

Najat Y. 
Rating:
4.0

We ordered our u-haul a week in advance in Erie, Pa. We received a call the day before our pick up and was told there were no trailers for rent. We had to drive 60 miles to get our trailer which took 2 hours round trip and received no gas compensation or any discount of any kind.

John B. 
Rating:
5.0

No suggestions. Keep up the good work!

Stephanie P. 
Rating:
5.0

everything was fast and easy

Theodore T. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
3.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Quick, efficient and Hassle-free

Julianne H. 
Rating:
5.0

Customer did not leave a comment.

farhan M. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

need person there for returns, especially when told manager would be there

Jueroy J. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

I was very impressed with the way everything was taken care of. Everyone was very nice and helpful. The cost was was better than I thought

COLLEEN B. 
Rating:
5.0

Very good experience. The people working there were terrific to work with.

CARL D. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
1.0

I had a 1-way truck rental from Buffalo to Fredonia. I dropped off the truck on the 4th of July, so the store was closed. Yesterday, I received a final bill that included a truck cleaning fee of $25. I personally checked the truck to make sure that it was clean. I spoke to the Store Manager in Fredonia and he said that he had to sweep the back of the truck. I was charged $25 for nothing. By the way, he hung the phone up on me. I contacted UHAUL Customer Service and was told that an Area Rep would follow up with me within 24hrs. It's past 24hrs and still no follow up. My advice to anyone that drops off a truck at this location, make sure you sweep every crumb. Business must be slow, so they need to up charge. I have rented trucks from Penske and never had issues. Penski Truck Rental has any of my future business.

SABRINAR M. 
Rating:
5.0

I was very impressed with the customer service and the condition of the vehicle. Very clean and maintained.

William M. 
Rating:
5.0

I dropped off after hours and therefore cannot comment on this location.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Erika I. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

Josephine R. 
Rating:
5.0

Thank you!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

The online experience was awful and rough to navigate. Customer service wait should also not be over an hr.

Leah M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence F. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Stayed late to help me.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Franceska T. 
Rating:
3.0

The management was EXTREMELY helpful. It was raining when we returned the trailer and he came right out to help back us up and he even unhooked it. When we got the final bill, almost had a stroke!! You have some explaining to do!!!!!

Donald K. 
Rating:
3.0

Have more trucks available to rent and let the app know whether they are or are not available at the location we desire.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Carl R. 
Rating:
1.0

Customer did not leave a comment.

Jason C. 
Rating:
3.0

The truck was parked in the very dark unlit parking lot. The parking lot was gravel but I had to walk in 3" of water to walk around the truck and inspected in the dark.

Tracy H. 
Rating:
5.0

I was the first customer, as the location had just opened for the day. Very smooth pickup and friendly customer service

John T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

I have been over-charged because the directions for drop-off were not clear; and, now I am over-charged by at least $1,000.00 and need to get that money back into my checking account ASAP!

Mark W. 
Rating:
5.0

Nothing

Katrina T. 
Rating:
2.0

He hooked up the trailer wrong (removed a spring) and now I need to replace my bumper. The trailer was dirty and my towing light hook-up was conveniently cut (clean). Charged me $50 to replace the damn thing when the part was $12 and it took him like 5 seconds. Overall, a terrible experience.

Kade C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

linda G. 
Rating:
5.0

Customer did not leave a comment.

Kevin Q. 
Rating:
3.0

When ordering, I clicked to NOT have furniture quilts, but they were ordered anyway. When I picked up the truck, there were NO furniture quilts provided. But I was charged for them anyway. I should be refunded the $10 plus tax charge for the quilts I did NOT receive, yes? Other than that, the experience was fine.

Terrance K. 
Rating:
4.0

The gentleman had to re reserve the truck for me again because someone put it for Friday instead of Saturday. The gentleman was outstanding and I'm very pleased with his service at Arkwright towing and services.

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

Jonathon L. 
Rating:
5.0

While this location was excellent, uHaul service itself is horrible. The door on the truck I rented broke and was stuck up. We could not use the truck. When I called customer service it took over 2 hours to explain the issue and were told that I would get a refund and someone would pick up the truck. Someone eventually came for the truck and I was charged not only full price for my rental which now included a second day but I was charged for the gas I couldn't put in the truck, and the fueling fee, and I was also charged the mileage it took for them to drive the truck over 50 miles to buffalo to their shop. I was screwed by uHaul and would not recommend them to anyone.

Jeremy V. 
Rating:
5.0

Very nice.

tiffany L. 
Rating:
4.0

Customer did not leave a comment.

Dustine F. 
Rating:
5.0

Thanks Larry for all your help.

DWAYNE B. 
Rating:
3.0

Fast friendly service, hooked up our open rental trailer for us in no time, did a light check and we were on our way.

David M. 
Rating:
5.0

More than accommodating for my needs. Very friendly and helpful.

Kathryn A. 
Rating:
5.0

Everyone was very nice to work with. They were friendly, professional, answered all my questions. They made moving, a less stressful situation. THANK YOU, ALL!

Irene B. 
Rating:
3.0

stop price gouging .it cost me over $400 for a 5x8 pull behind one way here to Alabama. way over priced.

BILL T. 
Rating:
4.0

Very nice people at this location

Miguel R. 
Rating:
4.0

The people were professional, helpful and friendly. The truck was neat and clean. Thank you!

Irene B. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Very helpful.

robert C. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

Jamie T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top