Customer Reviews for Arlington Market
(U-Haul Neighborhood Dealer)

107 reviews

12425 Arlington Ave   Cleveland, OH 44108
(Located at the corner of Eddy Rd & Arlington Ave)

(216) 249-5877

Location Hours

  • Mon-Sun: 10 am - 8 pm

Services at this Location:

Contact Us

(216) 249-5877

12425 Arlington Ave
Cleveland, OH 44108
(Located at the corner of Eddy Rd & Arlington Ave)

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Continue to provide the professionalism that you are providing now and I like to thank the gentleman that waited on me for a beautiful smile

VERONICA S. 
Rating:
1.0

Arrived to pick up truck and nobody was there, waited, called for assistance they uhaul sent me a text of a video of how to pick up the truck it was useless I was already there called main U haul headquarters, 30 minute wait. Finally a guy arrives I let him know why I was there he left me stand in the parking lot, no urgency what so ever. Go truck it was nice but now gas cap, just duct tape.

David T. 
Rating:
5.0

Customer did not leave a comment.

ebonie F. 
Rating:
1.0

The service there was terrible from the beginning to ending. The owner got there 12 minutes late, with me arriving 15 minutes early . The truck stunk so bad and was filthy in the box part and in the cab. The drivers sidedoor didn't shut securely. I was on hold for 44 minutes waiting on someone to come to come to the phone, but the recording kept saying all associates are busy helping other customers.

George T. 
Rating:
3.0

Customer did not leave a comment.

Sherman C. 
Rating:
5.0

Customer did not leave a comment.

Fransella H. 
Rating:
1.0

Charged for a service that wasn't available

Timothy C. 
Rating:
4.0

Very nice people 👍

maurice W. 
Rating:
2.0

There was a homeless guy hanging out by the trucks asking for money or something to eat. The truck itself was filled with water inside. The wheel was sticky and gross. And the right rear view mirror was missing, which was the biggest safety hazard I've ever had to deal with while driving. That car should be sent for repair. It's condition is shameful and Uhaul should not be offering the car until it's repaired.

Jason G. 
Rating:
4.0

Customer did not leave a comment.

Gaylon K. 
Rating:
2.0

Please make sure the vehicle is clean, inside and out. Oil light on, truck was dragging, needs transmission fluid. I really should get my money back.

Luis V. 
Rating:
3.0

Customer did not leave a comment.

GANGKEN H. 
Rating:
4.0

The service was good. The truck was too old, many rattles and vibration. Check engine light on. The truck was clean but has had many damages to both front doors.

Ramin B. 
Rating:
5.0

The workers were very nice and friendly and very helpful

Candi J. 
Rating:
2.0

Truck's oil change light was on, leaked water through the passenger window (it was raining), and seem to run rather roughly. This was a self pick up location at a neighborhood market of sorts. The guy in the store that gave us the key was nice and helpful though.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Dianne D. 
Rating:
5.0

My pickup was changed 3 times in a hour after hours. It pushed back my moving time.

Veronica D. 
Rating:
3.0

No comment

Kimberly P. 
Rating:
3.0

Customer did not leave a comment.

fred F. 
Rating:
4.0

Nothimg. The sgent is very polite and professional. I have used this location on several occassions and been very happy.

Shelly F. 
Rating:
5.0

Customer did not leave a comment.

cozzetta R. 
Rating:
3.0

Customer did not leave a comment.

SERGIO D. 
Rating:
3.0

Customer did not leave a comment.

Shelly Z. 
Rating:
3.0

I was overcharged for gas I out the gas back at 3/4 of tank and he put me down as a half of tank of gas and I was charged an extra $41 dollars.

Jialisha M. 
Rating:
2.0

I called the Carnegie location thinking that was where I was picking up the truck as i was driving there something made me check my email. I ended up traveling thirty minutes from my pick up location.

Cherita L. 
Rating:
5.0

Customer did not leave a comment.

LERRLYN N. 
Rating:
5.0

Customer did not leave a comment.

Rochelle A. 
Rating:
5.0

My pickup wen well. Not sure if it is anything I can recommend. Pickup was fast, truck was clean. Return was simple and fast as well

SHINARD B. 
Rating:
4.0

More choices

deshaun S. 
Rating:
3.0

Customer did not leave a comment.

Candace S. 
Rating:
3.0

East Cleveland- so neighborhood dilapidated. But the employee that took care of my rental accomplished well and was very nice.

James T. 
Rating:
1.0

Better trucks

portia L. 
Rating:
5.0

Customer did not leave a comment.

Rodrick M. 
Rating:
5.0

Customer did not leave a comment.

debrah M. 
Rating:
1.0

honorable dealings can improve customer interactions.. after a long breakdown I was told by customer service that my rental would be extended and I would receive a reimbursement for my troubles and inconveniences... My rental was extended but I have yet to receive a reimbursement!!!!!....

steve B. 
Rating:
4.0

Lots of unpleasant soliciting in front of store very uninviting.

TIYAHNA B. 
Rating:
1.0

I was referred to this location after the truck I needed was not available at my first desired location. The pick up location is a dark, dingy beverage store in a not highly-desired location. The clerk that finalized my order was not personable in the least. The loading area of the truck was clean, however, the cab could use some cleaning. The parking lot is full of craters (not potholes)!! Is your company desperate for franchisees?!! If ever I am referred to this location again, I will cancel the reservation.

stephanie D. 
Rating:
3.0

Nothing! Every thing went well!

Zelda C. 
Rating:
1.0

Make it clear how the milesleage works

darious K. 
Rating:
3.0

Uhaul does need to service their vehicles. The truck ran a lil sluggish.

LAKESHA G. 
Rating:
5.0

Customer did not leave a comment.

Chareen F. 
Rating:
3.0

Customer did not leave a comment.

jill R. 
Rating:
5.0

Its was great

sherry S. 
Rating:
1.0

T the truck had leaves and trash in the front of it and there was no where to put the keys in when I drop the truck off or try to at night because I got it late and had to work at 10 in the morning the location didn't open till 10 in the morning and he needed me to physically give him the keys which will make me late for work so my sister dropped the truck off for me and she had to come a little after 10 and they charge me for a whole day a whole extra day and I didn't have it

Alicia M. 
Rating:
3.0

They don't open till 10:30a. Had me waiting and the man moves so slow. Didn't get truck till 11am

Sharpa S. 
Rating:
5.0

Customer did not leave a comment.

Jillene P. 
Rating:
5.0

Customer did not leave a comment.

Dawn C. 
Rating:
5.0

Please make sure before you rent trucks that you check everything before you rent to the next customer. Other than that I have no complaints

novimbrino R. 
Rating:
5.0

Customer did not leave a comment.

Dajuanna M. 
Rating:
1.0

Don't ever visit this location for a uhaul. Uhaul should send someone to look at this place! I walked in & smelled horrible! I didn't even want to stand in to make the transaction. I originally ordered furniture covers but when he brought them from the back they were so filthy i said nevermind. The truck was of course filthy. Then when i went to drop it off they had no night drop so i had to call the uhaul line to tell them i dropped it off. All for the very next morning when i had to return the keys (because they had no night drop) the man gives me a hard time saying they charging me an extra day! So then i had to call uhaul AGAIN & they had to argue with him so he would take off that charge even though they noted my resevation when i returned it. All of that & he STILL charged me for furniture covers that i never even took out the store. But i guess thats how they make money at this store cheating people because theres no way they are making money at that disgusting store.

Jazsmine L. 
Rating:
5.0

Very satisfied with this experience. Very easy to use your system. Will recommend to family and friends.

david B. 
Rating:
5.0

Customer did not leave a comment.

Jabari P. 
Rating:
5.0

It was very easy to Rent a Uhaul..With courtesy n Attentive Representive helping..I would Recommend Uhaul to every person looking to Haul..Thank you!!

elre E. 
Rating:
3.0

Customer did not leave a comment.

Mary W. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

Jerold M. 
Rating:
4.0

Customer did not leave a comment.

Peitian W. 
Rating:
1.0

Please don't use this location. Was ducking for my life. Very scary and seedy part of town. It was bothersome that I was called 2 days ahead to tell me there was a change in venue fo this horrible part of town.

Alicia D. 
Rating:
3.0

Customer did not leave a comment.

Susan S. 
Rating:
2.0

Parking lot has a massive mud hole in it.

Lauren J. 
Rating:
1.0

Awful pickup and check in experience. Not a good location and the employees did not care about the equipment, the contract being correct or the maintenance and cleanliness of the vehicle prior to me driving away.

Tamara M. 
Rating:
1.0

Very unsafe and shady area to be a pick up location that supposedly represents Uhaul! You should have desclaimer under this pick up location

Mohannad A. 
Rating:
5.0

This location was very efficient.truck was clean an ready when I arrived... When I returned the truck an dolly the process was fast I was thankful because I was soooooo tired... Thanx again

Donetta C. 
Rating:
1.0

Customer did not leave a comment.

petagay P. 
Rating:
3.0

Customer did not leave a comment.

Peter L. 
Rating:
1.0

The location is terrible. The market where pickup is located is in a very run down neighborhood and the inside smelled like piss. The actual truck motor sounded awful, and probably needs severe maintenance. The employee did not verify or check that all lights were in working order, and the building has no posted hours. In the future I will be using a different U-Haul location and will NOT be recommending the Arlington Market U-Haul.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
2.0

Customer did not leave a comment.

fofoli E. 
Rating:
1.0

Customer did not leave a comment.

danyne J. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
3.0

Customer did not leave a comment.

CAROL P. 
Rating:
1.0

When you shifted gears the console did not work so you had to guess which gear you were in. Truck would not start back up so we had to jump and just left on as we were to scared to shut it off again.

Michael G. 
Rating:
3.0

Fix trucks back door wouldnt closr took it back but no solution owner just removed pins so door would come down

james W. 
Rating:
2.0

Pick up location was 20 min from requested location. Area did not feel safe.

STEVEN R. 
Rating:
2.0

Customer did not leave a comment.

EDMUND B. 
Rating:
3.0

Improve the time frame that it takes to refund money back to debit/credit card. And stop over charging people

meaikie W. 
Rating:
2.0

parking lot all potholes; no office, counter not air conditioned.

SERGEY S. 
Rating:
1.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Thank You! I had a problem going on...and you guys save the Uhaul for me! I was late picking it up... Thank You Uhaul!...Location : Arlington Market

PAULA P. 
Rating:
1.0

Good service. Very bad part of town. They had what I needed. Not a safe location.

Isaac W. 
Rating:
5.0

Let the cutomer know long the truck is available to them

deshanae K. 
Rating:
5.0

Customer did not leave a comment.

kimberly W. 
Rating:
1.0

Be more proactive. Ask questions, rather than just renting out a van to a customer.

MAYA E. 
Rating:
2.0

Bad service didn't have everything I ordered

Stacy D. 
Rating:
1.0

Not have a store in the ghetto.

william A. 
Rating:
4.0

Everything went just as planned!!

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Carletha S. 
Rating:
5.0

Customer did not leave a comment.

TRISSA C. 
Rating:
3.0

Never was given proper instructions on my return. Had to return thru drive thru. Had come there 3 times to return before calling.

Kendra J. 
Rating:
2.0

It was an inconvenience to have to drive out to the middle of nowhere to pick up the truck.

Erin W. 
Rating:
5.0

Customer did not leave a comment.

jay B. 
Rating:
1.0

Customer did not leave a comment.

FRANKIE W. 
Rating:
3.0

Customer did not leave a comment.

RICK S. 
Rating:
1.0

Truck was in bad shape / interior cab area was dirty, sounded like the front end was going to come apart driving down the road.

Alan H. 
Rating:
4.0

Equipment was clean and in very good working order. Personnel were courteous and efficient. It was a positive experience.

WILLIAM R. 
Rating:
1.0

Customer did not leave a comment.

MICHELLE A. 
Rating:
3.0

this location in a very bad neighborhood and it seems that one person dont know what the other one is doing....they have no night drop system....if u need a truck in a pinch is the only way i would recommend this location

Mister M. 
Rating:
1.0

Disgusting truck. Unsafe location. Inexperienced staff.

Chase B. 
Rating:
1.0

Tell them not to use this location! I work in customer service and the experience was one that I would hate to be repeated with another customer. This location is a run down corner store in the hood. And the truck broke down on me and looked poorly kept.

STEPHANIE S. 
Rating:
3.0

n/a

Fatima S. 
No reviews have been submitted for this location.

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