Customer Reviews for Arlington Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arlington Self Storage

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Larry J.
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We utilized the mobile pick up option. We had a lot of technical issues with the 24/7 web experience. The online agent during check in was not responsive. It took almost an hour to get through the approval process. The online return process also had technical issues. I highly doubt we will use mobile pick up again.

Steven S.
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Customer did not leave a comment.

Gail W.
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Customer did not leave a comment.

Heather B.
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Customer did not leave a comment.

Steven S.
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Needs brakes checked. Greg was very helpful

Kathryn B.
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Customer did not leave a comment.

Garry K.
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Van was dirty inside and out

Amy S.
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Uhaul switched up my truck rental location to 10 miles away then gave me 51 mikes to travel back to my location load up and then go to my drop off location. Would have been to be given the extra mileage to cover the longer pick up distance.

Maureen L.
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Customer did not leave a comment.

Wylie W.
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Kaelyn G.
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Audrey R.
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crystal F.
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I was over charged by your customer service representative who was extremely rude to me.

Aaron J.
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I had reserved a 17' truck the previous day only to show up the next day and to find out they don't have the truck

sudhakar Y.
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Customer did not leave a comment.

Gregory J.
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The Agent was wonderful to work with.

Jonathan J.
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Great people, extremely helpful even when previous renter left a lock on truck. 24hr pick up app does not work.

Audrey R.
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Nothing. They were very friendly, helpful and informative. I was very pleased with the service I received.

James A.
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Very professional and polite.

Joe A.
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Customer did not leave a comment.

JUDITHJACK B.
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The check in process was complicated and I had a hard time , took me over a hour just to get the rental . Then cause of that my rental expired. The vehicle was clean and well maintained. I would rent from the place again cause it is very close . Just think there needs to be a better system for rentals

GARTH M.
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Great service that the counter staff was very friendly and nice clean van very pleased

Doris G.
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This is the second time I had tried to pick up a Uhaul from Manchester storage. And every time the pick up ends up being somewhere else. I made the reservation in weeks advance. It's a huge inconvenience always having to go somewhere else.

Ronald H.
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It was great the guy was nice and funny easy to talk to i only needed it to pick up a couch and take some donations to good will got it done great will definitely be back next time i need something moved

Patty W.
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Customer did not leave a comment.

Jason H.
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Customer did not leave a comment.

Trenice H.
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They need an easier drop off process.

Steven S.
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stop buggy people to turn in the trucks i text them on my flip phone and uhaul kept bugging me to turn it in and wanted to charge me 20 bucks.Why is uhaul so greedy I turned it in in time.Thanks for your time.Hope this helps treat people like you would want to be treated.

CRAIG D.
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Customer did not leave a comment.

Alexander B.
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Customer did not leave a comment.

Cynthia F.
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Nothing kind and courteous people I really appreciate their kindness and knowledge.

Kathleen L.
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They go the extra mile to help the customer work out any needs.

Kenneth S.
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Customer did not leave a comment.

Sheryl F.
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it was very easy. Keep up what you are doing!!

Joseph D.
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Fast and easy Hassle free

Joseph D.
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Polite service. Just would like the person to be available earlier. No issues with the service

William S.
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Friendly and efficient staff at this site.

William S.
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Customer did not leave a comment.

Susan B.
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Customer did not leave a comment.

tara H.
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The process for after hours was not explained at all. The guy at the office was very rude!

Marquita S.
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Customer did not leave a comment.

George D.
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Angela N.
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Overcharged ...charged my credit card over double the rental fee.

michael B.
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Representatives were friendly and helpful.

DOUGLAS R.
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Customer did not leave a comment.

Elizabeth B.
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Diana T.
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Madeline V.
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Mark M.
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RYAN B.
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Better maintenance on vehicles to ensure they are properly suitable to be moving

Donald Y.
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Customer did not leave a comment.

Bill L.
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I will use this location again

Steven S.
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rent the trucks for 24 hrs

Ray H.
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Customer did not leave a comment.

Ebony S.
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Customer did not leave a comment.

WILLIAM W.
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Gentleman helped with hitching and was very helpful overall.

Micheal C.
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Customer did not leave a comment.

Steven S.
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keep doing what you are doing the staff at this location was great.

Gregory J.
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Customer did not leave a comment.

Lori M.
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Our trailer was new. Counter person was nice guy.

George D.
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Customer did not leave a comment.

Kristopher G.
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TRACEY S.
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Michael H.
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Denni D.
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the vehicle i drove was clean but i think it has transmission issues. hard shift and really loud right before it switched gears. other than that everything was fine and the people were great

David M.
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It is Monday evening and I have not received my receipt by email ad I was told. I would very much like to know how the check in went, and what the charges were

Rebecca B.
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Customer did not leave a comment.

Jerishia R.
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Customer did not leave a comment.

Joann R.
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Customer did not leave a comment.

Jerry S.
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No complaints here, cheap and good service

Jenny W.
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He was so helpful, I was in such a bind because of movers not showing up and needed a truck as soon as possible. He was able to provide me with one in a timely and professional manner. I have borrowed from this location before and will continue to use it even though I have moved across town just because of the efficiency and friendliness.

Steven S.
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you need more trucks at this location

Steven S.
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have more truck available

Steven S.
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Hire more people like Gregg at 2132 s arlington

Steven S.
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make it clear I'm under the impression that i rent the trucks for a day means for 24 hrs not 11. your advertisement says daily rental which most people think that is a 24 hour period of time.The people at the Arlington road location were awesome to work with and i will tell all of my friends to use them.

Jacqueline D.
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I'm not familiar with the area, so knowing where things are located can be quite complicating.

Brian H.
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Customer did not leave a comment.

Brian M.
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everything worked out great. Thanks, Brian

George D.
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Customer did not leave a comment.

HERTISTINE P.
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I placed my cell phone in the little cubby on the upper right corner of the door that is visible when you get in the van. I did not realize that the cubby was not part of the interior of the van once the door was closed and crushed my phone practically in half when I tried to close the door. I could not adjust the side mirrors to my satisfaction There was not a hand handle to grab while getting into the van. If I rent again, I will rent from the same location but I will reserve the small box truck and not the van.

steven S.
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i dont have a smart phone can u please make it so my flip cel phone can work to do your 24 7 pick up program

Ryan R.
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The guy running the place was very nice and helpful. He gave us a few good laughs before to help break our moving jitters.

HERTISTINE P.
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Everything was handled very professionally.

Christina W.
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Wonderful experience, definitely recommend

Christina W.
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Loved our experience, we will continue to use this location for all our rental needs. Our cargo van was brand new, still had that new car smell! Couldn't have been any easier or nicer. Highly recommend.

Duane F.
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Customer did not leave a comment.

john A.
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Customer did not leave a comment.

Charles C.
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I was sent to Kent storage to return my rental. I was told that if I didn't, I would be charged an extra fee. This is not where I wished to return the vehicle. 26 minutes drive to Kent, 25 minute drive back to my car, 20 minute drive home. I could have saved over an hour of my day if I could have returned the truck to my original store. U-Haul has lost my business.

Lynn S.
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The mileage was not calculated so at drop off they wanted to charge us for 4300 miles ?? tried to do the online pick-up and could never get it to do right-thank goodness the guy who was working showed up early to help ..the original drop off location was on holiday which we were never told so didn't know where to take truck to . I will never rent from U-Haul again after all we had to go through since customer service is so lousy

Dianna M.
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There was a very bad smell in the van. Otherwise, very nice!

No reviews have been submitted for this location.

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