I did not like the self serve. I would rather go to a location that actually has a person working and helping.
Carol S
Customer Reviews for Arlington Self Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not the self pick
Keisha MThe issue we had was that the instructions to get the key out of the lock box was not totally correct. It was on the right side of the door not the left side. Also, it took us a long time to find the code. We were trying to text and call U-Haul and finally found it. Please make those instructions more clear for people who come at night.
CHRISTINA BI think you should have a way to reserve and get your truck person to person also .... I had trouble from the very beginning of the app to me dropping off the truck either the app was goofing up...or my phone was... But I think both ways should still be happening. Not just the mobile....
Alecia KJust dropped truck off the place was closed!!
Clarence WAwesome Experience, WILL Rent Here Again !
Shirley WEverything was excellent !!!💯
brenda vI thought I was charged to much for the truck
Dorian MLeft my house keys in the truck, totally my fault. I called to see how I could retrieve them since it was after the local location had closed. Your customer service said I had to wait until they opened at 0900 the next day and that the truck was not due to leave until after 0900, and that the attendant would not put the truck keys in the lock box for the next customer until after he opened at 0900. WRONG! Attendant put the keys in the lock box for the next customer at 0700, their reservation was for 0730, it was a one-way rental and I only got lucky the next renter did not show until 0900. All I wanted was for customer service to contact the attendant and let them know to look for my keys in the truck and retrieve them. I asked the attendant if that would have been possible, he said absolutely since they (your company) have his cell number. I ultimately retrieved my keys, but it could have been so much worse. All it would have taken was a simple text or phone call from your company to your representative here locally to avoid any potential issues. So, I have to give your customer service a huge zero. Other than this, the truck was fine. Feel free to contact me if you want to discuss this further.
Raymond SEasy pick up. Fast communication. Easy return.
Tina HWas sent to the wrong U-Haul . Had to be refunded then do it all over it was a whole mess.
Trishe PFirst time mobile app renter. Easy process. Truck fit my needs, and ran great. Would not hesitate to rent again.
Raymond WThe online key pick up was an epic failure. We were very lucky that there were employees working on the day/time of pickup to assist, but it took 30 minutes out of our moving time.
Kevin SUhaul didn’t change my location to Arlington Rd. I had to call Uhaul. The description to where the key was, was ridiculous. I had to call again. The office/key location was 200’ up a driveway. It had 1/2 tank of gas. From the time I arrived to pick up till leaving…40 minutes ! Very annoying
Richard BCardboard left in truck cab when we picked it up. We returned it in the same manner. Gas tank was not full when we picked up but returned full as per instruction.
Robin DThe people at this location were really, really rude. We had questions about using the 24/7 check in and went into the office to ask the person at the desk. He was extremely rude and told us they didn't want people in the office because of covid and that is why they have to 24/7 app. He told us to go back outside and look at the e-mail and follow directions. Another woman came to feed all the cats running around and told us that there is a phone number listed on the door of the office and to call if we had any questions because, again, they didn't know where we had been and didn't want covid. The customer service person who answered the "traffic management" phone number we called wasn't much better. She said the computers were slow, or down, or something and we'd have to wait a few minutes and try again. When we finally did get through, we had to wait while our contact and reservation were approved. Seems like that could have been done the day before, or at least been told that it would take 45 minutes to an hour to drive away with the rental, especially since we had movers waiting on us that we were paying by the hour. And if that wasn't bad enough, someone identifying as a U-Haul person called our contact and said "This is a number we have listed as a contact for a U-Haul rental. Our sister said "Yes, that is correct." The u-haul employee said - and this is a direct quote - "Tell him to make sure he gets the truck back on time." AND HUNG UP. All in all, I would say this was the worst rental experience I have ever had. In the future, I will look to other companies for service.
Clinton EShirley was exceptionally helpful
Megan ONot overcharge me for gas and tell me you can't refund me,then refund me.
Dylan NIrrational fear of a fake disease made this location and it’s employees the least of hospitable. Maybe I caught them on a bad day, but my drop off location was miles ahead in terms of customer service in comparison to this pick up point. They don’t answer the phone either I tried calling for two days.
Michael WThe online process is difficult to use, charged me for gas when I put more in it than when I got it!! Not happy with the experience at all! 19.95 turned into 78.00!!
Vernon ICouldn't return equipment for over an hour due to app issues. Finally did return on website. Won't use again!
Daniel BAbsolutely nothing.....great experience
Gregory JNothing....everything was just perfect
Gregory JNot this sites fault but truck rental experience was horrible. I got a truck after 3 changes but had to drive a 26 footer when I only needed a 15 footer. U haul is a mess and not interested in their customers. Pick up app was horrible, slow, and cumbersome. Truck was invested with cigarette smoke smell and was horrible to drive in.
David FClean it Fill up the fuel tank so the next customer will return it full nit to predict how much I need to fill it up to return with the same level I got it
Maher AI understand COVID-19 is extremely scary, but let’s not forget we are ALL experiencing this ridiculous transformation in our lives. When speaking with a woman coming into your establishment there is never a need to be aggressive. If I had any other options I would’ve taken them, but I was in a time crunch. The price was double what I was quoted at another Uhaul location. The truck was also not cleaned after the last customer. The cigarette, ashes, and mud made that very clear. My feedback because you asked...
Natika BWe utilized the mobile pick up option. We had a lot of technical issues with the 24/7 web experience. The online agent during check in was not responsive. It took almost an hour to get through the approval process. The online return process also had technical issues. I highly doubt we will use mobile pick up again.
Larry JNeeds brakes checked. Greg was very helpful
Steven SVan was dirty inside and out
Garry KUhaul switched up my truck rental location to 10 miles away then gave me 51 mikes to travel back to my location load up and then go to my drop off location. Would have been to be given the extra mileage to cover the longer pick up distance.
Amy SI was over charged by your customer service representative who was extremely rude to me.
crystal fI had reserved a 17’ truck the previous day only to show up the next day and to find out they don’t have the truck
Aaron JThe Agent was wonderful to work with.
Gregory JGreat people, extremely helpful even when previous renter left a lock on truck. 24hr pick up app does not work.
Jonathan JNothing. They were very friendly, helpful and informative. I was very pleased with the service I received.
Audrey RVery professional and polite.
James AThe check in process was complicated and I had a hard time , took me over a hour just to get the rental . Then cause of that my rental expired. The vehicle was clean and well maintained. I would rent from the place again cause it is very close . Just think there needs to be a better system for rentals
JUDITHJACK BGreat service that the counter staff was very friendly and nice clean van very pleased
GARTH MThis is the second time I had tried to pick up a Uhaul from Manchester storage. And every time the pick up ends up being somewhere else. I made the reservation in weeks advance. It's a huge inconvenience always having to go somewhere else.
Doris GIt was great the guy was nice and funny easy to talk to i only needed it to pick up a couch and take some donations to good will got it done great will definitely be back next time i need something moved
Ronald HThey need an easier drop off process.
Trenice Hstop buggy people to turn in the trucks i text them on my flip phone and uhaul kept bugging me to turn it in and wanted to charge me 20 bucks.Why is uhaul so greedy I turned it in in time.Thanks for your time.Hope this helps treat people like you would want to be treated.
Steven SNothing kind and courteous people I really appreciate their kindness and knowledge.
Cynthia FThey go the extra mile to help the customer work out any needs.
Kathleen Lit was very easy. Keep up what you are doing!!
Sheryl FFast and easy Hassle free
Joseph DPolite service. Just would like the person to be available earlier. No issues with the service
Joseph DFriendly and efficient staff at this site.
William SThe process for after hours was not explained at all. The guy at the office was very rude!
tara hOvercharged ...charged my credit card over double the rental fee.
Angela NRepresentatives were friendly and helpful.
michael bBetter maintenance on vehicles to ensure they are properly suitable to be moving
RYAN BI will use this location again
Bill Lrent the trucks for 24 hrs
Steven SGentleman helped with hitching and was very helpful overall.
WILLIAM Wkeep doing what you are doing the staff at this location was great.
Steven SOur trailer was new. Counter person was nice guy.
Lori M