Customer Reviews for Arlington Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arlington Self Storage

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Steven D. on

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Excellent customer service at this location!

Maria W. on

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Sergey K. on

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Paul S. on

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Excellent service from the attendant

steve b. on

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Couldn't have been more professional. I will definitely use this location again and I highly recommend them to all my family and friends

Thomas I. on

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Ronald P. on

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Second time renting at this location and they have been great. Quick, courteous and prepared! I'll be back.

KRISTOFFER B. on

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Keep it simple and fast. The hassle of renting is the biggest deterrent. This was quick and painless. Keep it that way.

Matthew C. on

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The DC Power Outlet in the cab did not work.

Suzana Siddhi B. on

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The truck wasn't well maintained so wasn't a smooth journey

Carolyn C. on

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Henry Z. on

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Good customer service

Philip W. on

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Anne S. on

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Only snag was the windshield. Dirty, in and out. On the bright side, Kevin was very helpful.

Alexander G. on

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Peter B. on

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Leah W. on

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Very professional, courteous, and efficient staff. Excellent experience.

JACOB S. on

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Keep up the great work!

Sergio F. on

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Jean Michel B. on

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Nick W. on

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Wendell K. on

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achu k. on

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Very expensive and very high rates. Consider reducing the rates to an affordable level to all customers.

RONALD L. on

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Get the same young student kid that helped me! He was great.

david l. on

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Quick courteous service Thanks

david l. on

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Very very accomodating.very quick service and very friendly

Wendell K. on

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phil a. on

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Very impressed with the whole operation. The 2 gentlemen in charge were very professional and thorough. The facility was also very clean. Overall a most pleasant experience.

Kenneth N. on

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JOHN B. on

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Thanks for great trucks and service.

Bennett P. on

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Brett S. on

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David N. on

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Present information about the amount of gas more clearly. In particular, the capacity of the tank should be clearly stated.

STEPHEN W. on

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Dele F. on

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Katherine E. on

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fantastic staff

Irene R. on

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They were great. Everything about this location and the staff exceeded my expectations.

Jeffrey B. on

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Staff members are easy to work with, but very professional. In and out in less than 15 minutes, which is much faster than nearby locations. I will use Arlington Self Storage in the future.

mark g. on

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Noreen S. on

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Mark L. on

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JENNIFER L. on

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Ellen R. on

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Frank R. on

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hard to find

Eric P. on

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Kyle R. on

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Very kind and enjoyable experience.

DANIEL L. on

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Nicole and Gregg were sympathetic and helpful in resolving an issue we had regarding a trailer rented from another location.They helped us untangle a one way rental we made that was originally supposed to be a local rental. They also helped us reduce the surcharge penalty because they felt the charge was excessive and because Uhaul phone dept. had given us incorrect information about ability to do a self-return and self-rental. They went above and beyond what they had to do. Highly recommend working with them.

Mathew C. on

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Pickup person I worked with was super friendly and helpful. He's someone you want to keep on your team. Thanks for the great service.

Anatol K. on

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jahangir r. on

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The place and people were great, but why the horrible policy of calling the day before to confirm, but then surprise us by telling us that the manhattan location has been sold out for months?! it messed up our timeline since we had to pick this truck from a much farther location and we had to pay for extra time from the building mgmt just to continue our moveout. Shouldn't there be atleast better accountability from Uhaul itself to inform its customers of any changes asap and not wait until the day before rental?

Maria W. on

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philip m. on

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Jennifer M. on

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Kathleen T. on

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Ligong X. on

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Kevin M. on

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Aram T. on

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This location was perfect. Don't ever use the self service options. A nightmare is an under statement.

joan a. on

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TOM M. on

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Nicole S. on

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Excellent service, specially the people at the Arlington, MA location

Francis H. on

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myron G. on

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Cyrille C. on

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John L. on

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Mark S. on

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Amy Z. on

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This isn't the location I had asked for and was further away. However, we were given additional miles, when asked, to accommodate.

Elizabeth F. on

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They were out of one supply and substituted with another to keep us moving. This was the fastest and happiest customer service experience I've ever had at a u-haul. Thumbs up.

Michael K. on

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steven v. on

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the whole experience was excellent ! both pick up person and drop off person where excellent

Peter Z. on

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john C. on

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DANIELLE A. on

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AGASTHYA P. on

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Peter B. on

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Yan R. on

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Ronald P. on

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Pick-up was a breeze. The attendant was very helpful and efficient, the facility was clean and well-maintained, and I was on my way in less than 10 minutes. Nice work.

Ruth K. on

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Reserving online was convenient and simple. Arlington Self Storage was courteous and helpful. Getting the van took 5 minutes. It was very clean.

Sheila D. on

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Cyrille C. on

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Jens P. on

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Ann S. on

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BARRY W. on

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James I. on

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People were helpful and nice.

Robert W. on

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Very helpful staff, well maintained equipment. Will definitely use again.

Michael K. on

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Great location, never had a problem here. Great service staff.

Nicole F. on

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Cyrille C. on

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ALEXANDER JOHN L. on

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Jamie A. on

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This location was difficult to get to with a large truck.

suzie m. on

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Everything was awesome!!!!

Jason H. on

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Timothy M. on

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Robert W. on

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No need to improve anything. My experience was excellent!!! The young lady that took care of us was terrific !!

solvey z. on

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John L. on

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BLAIR W. on

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Provide a vehicle that was not smashed up and dirty.

Max X. on

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Cyrille C. on

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Sanjeev T. on

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Maria M. on

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Tom Y on

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Clean and organized, bathroom is nice amenity.

Dianna M on

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Greg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.

Susan C on

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It`s great! Everything is smooth. No complaints.

Alex B on

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Great facility, and Gregg was very helpful and friendly during move in.

Samuel A on

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This was the best experience I ever had with a self storage unit. The customer service was outstanding and the facilities were clean and convenient! Great job!

Ty T on

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Manager was very nice. Facility was clean, and has good access hours.