Customer Reviews for Arlington Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arlington Self Storage

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Eric J. on

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The interior of the cab reeked of cigarettes. Other than that our experience was fantastic. Everyone was friendly and very professional.

Andrew H. on

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Customer did not leave a comment.

Joseph L. on

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Bridget provided excellent customer service. Thank you.

Sheila P. on

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Very happy with experience, will definitely recommend, staff very helpful, refreshing to have a human answer the phone when calling.

David L. on

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Alex Z. on

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Massimo A. on

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Joe L. on

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Very friendly and helpful staff! Definitely the best place to rent in the area.

Ruby Z. on

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Shannon S. on

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Great customer service!

Zachary W. on

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Customer service said I would be getting a discount for the issues I had with this reservation. The truck and the experience

Liesel W. on

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Kelly D. on

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Every lease in Boston is up on Sept 1. Please consider moving additional vehicles from regional Uhaul locations in toward Boston around this date every year. That would be amazing.

Adrienne A. on

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The attendant could not help me figure out how to adjust the mirrors. Additionally, I had requested a truck from Central Sq. weeks in advance and had this change made one day before my move. This was enormously inconvenient as I've never been to this location, have little experience driving vehicles this size, and found the whole experience much more stressful than if I had been able to just travel Mass Ave as I would have with the Central location. It makes no sense that a reservation isn't actually a reservation...

debra j. on

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Charles B. on

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eddie n. on

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robert M. on

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Nothing! Great experience!

john l. on

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The van appeared brand-new. It seems to have a sympathetic vibration at roughly 35 to 40 mph. I noticed this on my return trip, when the van no longer had 1200 pounds of cargo. The only problem I could detect was that the AM radio did not work. Also, it would be nice to have a USB port to power a cellphone!

Marianne L. on

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I had a problem with the truck's back door--it took force to open it and somehow the lock handle got jammed into the truck frame so the door wouldn't close. One of my workmen got it going OK. The 15 footer we rented was bigger than we needed so it cost a bit more, but it was great to have one of your trucks available on short notice for house-moving backup. And you're located near a bus line to take me back home after I returned the truck by myself.

Kathleen H. on

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Explain the after hours check in procedure when the rental is picked up. The agent mentioned the lock box for the keys but did not outline the whole procedure, which requires pictures of the odometer, fuel gauge, and truck interior. I locked the van and nearly put the keys in the box before checking the return instructions on the text. Giving the renter either a print out or a verbal summary would be very helpful.

Anthony C. on

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Patricia D. on

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Van was ready on time. Customer service was very helpful answering questions on operation, ie. lights etc.

Yu X. on

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Yu X. on

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Michael P. on

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AL M. on

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Analise was awesome .. very helpful!

Nicholas B. on

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Gregg was a stellar professional. I arrived at 8:02 and got caught in the early bird line. Gregg was able to keep the line moving while delivering a high level of service.

dominic m. on

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Everything was great, except the only issue I had was that I was told the gas tank was full. It wasn't. It was somewhere between 3/4 and 7/8. When I filled up the gas tank at the end of the day after driving 54 miles, I put in over 8 gallons of gas. No matter what the miles / gallon of the van was, there's no way I used anywhere close to 8 gallons of gas. A disappointing end to an otherwise good rental experience.

Jack W. on

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No recommendations for the Arlington MA location. Keep up the great work.

Nick P. on

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Cyrille C. on

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JEAN C. on

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Very clean and professionally managed.

Matthew C. on

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Great. Clean. Helpful staff. Only potential improvement would be a way to keep elevator doors open while moving stuff.

JEAN M. on

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This facility was very clean and well kept. The staff was always very friendly and helpful. I highly recommend Arlington Self Storage.

DIANNA R. on

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Greg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.

SUSAN R. on

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It`s great! Everything is smooth. No complaints.