Customer Reviews for Arlington Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arlington Self Storage

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Noreen S. on

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Mark L. on

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JENNIFER L. on

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Ellen R. on

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Frank R. on

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hard to find

Eric P. on

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Kyle R. on

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Very kind and enjoyable experience.

DANIEL L. on

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Nicole and Gregg were sympathetic and helpful in resolving an issue we had regarding a trailer rented from another location.They helped us untangle a one way rental we made that was originally supposed to be a local rental. They also helped us reduce the surcharge penalty because they felt the charge was excessive and because Uhaul phone dept. had given us incorrect information about ability to do a self-return and self-rental. They went above and beyond what they had to do. Highly recommend working with them.

Mathew C. on

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Pickup person I worked with was super friendly and helpful. He's someone you want to keep on your team. Thanks for the great service.

Anatol K. on

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jahangir r. on

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The place and people were great, but why the horrible policy of calling the day before to confirm, but then surprise us by telling us that the manhattan location has been sold out for months?! it messed up our timeline since we had to pick this truck from a much farther location and we had to pay for extra time from the building mgmt just to continue our moveout. Shouldn't there be atleast better accountability from Uhaul itself to inform its customers of any changes asap and not wait until the day before rental?

Maria W. on

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philip m. on

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Jennifer M. on

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Kathleen T. on

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Ligong X. on

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Kevin M. on

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Aram T. on

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This location was perfect. Don't ever use the self service options. A nightmare is an under statement.

joan a. on

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TOM M. on

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Nicole S. on

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Excellent service, specially the people at the Arlington, MA location

Francis H. on

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myron G. on

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Cyrille C. on

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John L. on

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Mark S. on

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Amy Z. on

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This isn't the location I had asked for and was further away. However, we were given additional miles, when asked, to accommodate.

Elizabeth F. on

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They were out of one supply and substituted with another to keep us moving. This was the fastest and happiest customer service experience I've ever had at a u-haul. Thumbs up.

Michael K. on

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steven v. on

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the whole experience was excellent ! both pick up person and drop off person where excellent

Peter Z. on

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john C. on

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DANIELLE A. on

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AGASTHYA P. on

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Peter B. on

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Yan R. on

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Ronald P. on

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Pick-up was a breeze. The attendant was very helpful and efficient, the facility was clean and well-maintained, and I was on my way in less than 10 minutes. Nice work.

Ruth K. on

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Reserving online was convenient and simple. Arlington Self Storage was courteous and helpful. Getting the van took 5 minutes. It was very clean.

Sheila D. on

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Cyrille C. on

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Jens P. on

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Ann S. on

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BARRY W. on

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James I. on

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People were helpful and nice.

Robert W. on

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Very helpful staff, well maintained equipment. Will definitely use again.

Michael K. on

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Great location, never had a problem here. Great service staff.

Nicole F. on

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Cyrille C. on

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ALEXANDER JOHN L. on

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Jamie A. on

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This location was difficult to get to with a large truck.

suzie m. on

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Everything was awesome!!!!

Jason H. on

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Timothy M. on

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Robert W. on

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No need to improve anything. My experience was excellent!!! The young lady that took care of us was terrific !!

solvey z. on

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John L. on

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BLAIR W. on

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Provide a vehicle that was not smashed up and dirty.

Max X. on

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Cyrille C. on

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Sanjeev T. on

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Maria M. on

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Doug W. on

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Lizhi H. on

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David S. on

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Paul D. on

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Maria M. on

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michele l. on

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Kevin was bery nice and accommodating

Peter M. on

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Ruslan H. on

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Lucinda B. on

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Very pleasant employee! Easy drop off. Great service.

Anais H. on

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Krista M. on

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Excellent customer service !! Never knew it was so easy to rent a Uhaul!!

Christopher S. on

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Lots of room in the parking lot. Young man on duty when I dropped the trailer off on Saturday morning (13 May) was excellent - great customer service. Picked up 20 more small boxes to help finish packing books and other heavy items.

Malina Y. on

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ZACHARY M. on

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Joshua B. on

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Nikkita M. on

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Clean vehicles please. Our van was full of dog hair all over

Bill B. on

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NO IMPROVEMENTS NEEDED GREG, KEVIN, AND NICOLE WERE OUTSTANDING EXPLAINED EVERYTHING IN DETAIL AND VERY HELPFUL

Tilan P. on

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James C. on

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Mitchell P. on

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Arthur C. on

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Kevin L. on

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Hector C. on

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The trailer is leaking and many boxes and bags got wet.

Jeffrey R. on

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Tong C. on

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Excellent service and they are so nice, friendly and professional. I like their attitude toward the customers very much.

NICHOLAS F. on

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No problems or changes need to be observed or looked @ rite now a good experience!

Paul H. on

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Shizhen W. on

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Mitch P. on

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Teresa H. on

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Top of truck was covered with 6-8" of snow and ice. This is a legal problem in MA and the truck should've been cleared before we picked it up. Also, I returned the truck on a Sunday as scheduled, but received a disconcerting phone call on Monday asking if I'd returned the truck. Seems like something the call center should check with the rental location before contacting renters.

Steve S. on

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It was a smooth experience and Kevin was very helpful and proactive.

CHERYL M. on

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Friendly staff, easy check in and out.

Cecily G C. on

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Alice C. on

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Elizabeth W. on

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A seamless experience. Perfect - in terms of the truck, the price, the customer service, the array of extra supplies.

Karen O. on

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Lynda S. on

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Well run operation, great service and staff. Clean, and easy to get in and out of.

Daniel H. on

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Kevin did a super job checking us in, explaining the rental van operations and pointing out some pre-existing cosmetic damage. Thank you for one of the best U-Haul rental experiences we've had to date.

Tom Y on

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Clean and organized, bathroom is nice amenity.

Joshua W. on

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Dianna M on

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Greg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.

Susan C on

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It`s great! Everything is smooth. No complaints.

Alex B on

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Great facility, and Gregg was very helpful and friendly during move in.

Samuel A on

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This was the best experience I ever had with a self storage unit. The customer service was outstanding and the facilities were clean and convenient! Great job!

Ty T on

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Manager was very nice. Facility was clean, and has good access hours.