Customer Reviews for Arlington Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arlington Self Storage

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SHAMIT S. on

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Christopher P. on

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Fantastic service Truck was very clean and in great shape These guys are great This is the 4th time I have rented from them and would not go anywhere else

Ann L. on

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I stopped at the U-Haul at 230 St. East in NYC because I was lost. They were so helpful to me. The man at the desk was very kind as was the mechanic I asked again to check about the tires. He explained that whoever changed the tires neglected to put censors in those tires at all and that was what made the light to be on all the ride.

Hassan A. on

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Best place around the area

Sreedhar B. on

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Nice and friendly agent. Clearly explained the terms and conditions. I really liked this location.

Nikash N. on

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Kate D. on

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Wei L. on

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Zhan Y. on

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Robin L. on

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SamueL D. on

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Christopher G. on

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Vincent M. on

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Friendly and courteous nice warm people and very understandable.

Thanh Long V. on

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Lindsay S. on

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Great service! Highly recommend to all friends and family.

Paul G. on

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I think the AC was only on but thats much better than only off!

Andrew H. on

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Mobile phone 24/7 pickup: When I arrived and signed in to my account, the website informed me that the equipment "had not been assigned" and that I needed to call a representative. The phone number's answering machine told me to call another number, and the representative did not pick up. Eventually, the representative responded by text message, and suggested that I call the "800" number for Uhaul. I was on hold for nearly twenty minutes, then spoke with the greater Uhaul representative about pickup at a different location. By then, the first representative called me back, and had been able to assign the vehicle to me. This process cost me an hour of time, and forced me to reschedule an appointment. I am very disappointed with how this went, and would advise anyone who needs to use 24 hour pickup to call the location, and Uhaul, in advance, to make sure your equipment has been assigned.

Joshua B. on

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Patrick L. on

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Tim R. on

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Wasn't informed on how the toll road charges were to be billed. Did not see that in my paper work.

kenneth j. on

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good overall expereince. helpful staff. equipment was clean and worked fine. no complaints. would use them again if I needed a rental in that area

Mihai T. on

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Excellent service

Timothy F. on

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This was the second U-Haul location I went to. The first one I went to gave my reserved truck someone else and told me they had no more trucks. I reserved at this location online while leaving and just before I arrived I was called and said that they also gave my truck to someone else. Ultimately they did accommodate my need and gave me a truck for two hours ( instead of the four I requested and the reservation ) as long as I could have it back by 1 PM for the other reservation on the same truck.

NICHOLAS F. on

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VERY GOOD AS USUAL!

Nita L. on

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Emily K. on

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The staff member at this location who helped me when I picked up the van was fantastic! When it turned out that this pickup location isn't set up for after-hours pickup, he stayed 45 minutes past closing to wait for me. Thank you!! The van itself was fairly new, ran great, and the reverse-gear camera was extremely helpful while driving. Pickup and dropoff were easy, and it was a fair price. Can't ask for more!

lynn j. on

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The experience overall was excellent. The location was a little difficult to find for someone not familiar with the area. The service staff were excellent with good personal service. I would use this location again so long as I had specific needs that they can meet. Their inventory of vehicles was not high, is the only drawback.

NICHOLAS F. on

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help and very profesh

Kim N. on

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hassan a. on

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The sales person was very good and polite but the van smell was so bad it seemed like it was used to transport animal manure

tenzin w. on

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Every excellent keep it up .Thanks a lots for help.

MIKE A. on

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Only one person work there and I wait for long time ..I expect get truck by 8 am but I got 840 am I am not appreciate that

gretchen w. on

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Nothing. Customer service was great. Van was spotless. Definetly will recommend this particular UHaul. They take pride where they work you can see it. Very well mannered Thank you

lori m. on

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The young man working Saturday at 1pm was outstanding. One of THE best customer service professionals with whom I have ever dealt He is amazing. Hold on to him ! And give him a raise.

Ryan S. on

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george b. on

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The rental agent was knowledgeable, efficient and personable. Excellent service overall!.

Michael B. on

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My favorite of the various uhaul locations I use

James D. on

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DEBRA B. on

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The interior of the cab smelled of wet dog. After spending a few hours in it, it was giving me a headache. Otherwise, the truck was clean.

Rachel N. on

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Steve C. on

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Nothing; good experience

Jennifer W. on

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Only trouble we had was finding the driveway! It has to be a signage ordinance of the city! Really small and hard to see when not familiar with area! Not the store fault!

Alireza B. on

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Stuart M. on

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good service. I'll use them again

Peter B. on

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Super convenient, quick check-in and out.

rick h. on

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Tiago P. on

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My reservation was originally made in Waltham (4 days prior), but for some reason (no trucks available, I think), they sent me to Arlington, that made me lose time from my mover helpers.

NISHU K. on

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Krishna T. on

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Briony K. on

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Easily accessible, very helpful staff. A++ service.

Bjorn A. on

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Great service, friendly and helpful.

Walter G. on

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KEITH M. on

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Great staff! very friendly, knowledgeable, and they had a new truck that I used. Couldn't ask for more.

NANCY S. on

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Service by phone and in person was superb!

Stephanie K. on

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Clean and straightforward

HUAJUNG Y. on

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Nice staff and smooth process

NICHOLAS F. on

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A great location!

Temple G. on

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Jennifer C. on

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Staff very professional and accommodating. I will definitely rent here in the future

Adam S. on

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Fred called me to follow up once the return was processed since I had dropped it off on a Sunday when the office was closed. He was very helpful

Joan D. on

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Dianne P. on

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James M. on

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Deborah L. on

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I am a Home Stager (someone how helps homeowners prepare their property for sale) and often in need of a truck to move inventory to a client house. I have been using a diff rental company for the last year and a half and have only met with lexcuses as to why the vehicle wasn't on the premises, even when I had called to caonfirm, long waits for paperwork and really dirty conditions. None of these are the case with this Arlington Street UHaul! So excited to have found you!!

SOTIRI C. on

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Yuanqing F. on

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Karen O. on

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mary h. on

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Hyun Yong J. on

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Venkatesa R. on

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Steven D. on

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Excellent customer service at this location!

Maria W. on

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Sergey K. on

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Paul S. on

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Excellent service from the attendant

steve b. on

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Couldn't have been more professional. I will definitely use this location again and I highly recommend them to all my family and friends

Thomas I. on

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Ronald P. on

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Second time renting at this location and they have been great. Quick, courteous and prepared! I'll be back.

KRISTOFFER B. on

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Keep it simple and fast. The hassle of renting is the biggest deterrent. This was quick and painless. Keep it that way.

Matthew C. on

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The DC Power Outlet in the cab did not work.

Suzana Siddhi B. on

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The truck wasn't well maintained so wasn't a smooth journey

Carolyn C. on

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Henry Z. on

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Good customer service

Philip W. on

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Anne S. on

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Only snag was the windshield. Dirty, in and out. On the bright side, Kevin was very helpful.

Alexander G. on

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Peter B. on

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Leah W. on

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Very professional, courteous, and efficient staff. Excellent experience.

JACOB S. on

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Keep up the great work!

Sergio F. on

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Jean Michel B. on

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Nick W. on

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Wendell K. on

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achu k. on

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Very expensive and very high rates. Consider reducing the rates to an affordable level to all customers.

RONALD L. on

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Get the same young student kid that helped me! He was great.

david l. on

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Quick courteous service Thanks

david l. on

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Very very accomodating.very quick service and very friendly

Wendell K. on

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phil a. on

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Very impressed with the whole operation. The 2 gentlemen in charge were very professional and thorough. The facility was also very clean. Overall a most pleasant experience.

Kenneth N. on

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JOHN B. on

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Thanks for great trucks and service.

Tom Y. on

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Clean and organized, bathroom is nice amenity.

Dianna M. on

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Greg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.

Susan C. on

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It`s great! Everything is smooth. No complaints.

Alex B. on

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Great facility, and Gregg was very helpful and friendly during move in.

Samuel A. on

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This was the best experience I ever had with a self storage unit. The customer service was outstanding and the facilities were clean and convenient! Great job!

Ty T. on

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Manager was very nice. Facility was clean, and has good access hours.