Customer Reviews for Arlington Self Storage
(U-Haul Neighborhood Dealer)

1,075 reviews

12 Brattle Court   Arlington, MA 02476

(781) 583-1212

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 11/11/2024: Closed
  • 11/27/2024: Closed
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 11/30/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(781) 583-1212

12 Brattle Court
Arlington, MA 02476

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 11/11/2024: Closed
  • 11/27/2024: Closed
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 11/30/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dilaver V 
Rating:
5.0

Customer did not leave a comment.

Marlene M 
Rating:
5.0

Customer did not leave a comment.

Kaleb K 
Rating:
5.0

Customer did not leave a comment.

Jason R 
Rating:
5.0

Customer did not leave a comment.

Amy R 
Rating:
1.0

App did not work well for drop off. Much time was wasted. You need to have actual humans working in the offices for pick up and drop off unless you can make significant improvements in the reliability of your app

Keith A 
Rating:
4.0

Friendly and communicative staff.

John S 
Rating:
5.0

Ken the regional Director was amazing and very accommodating and the staff particularly Annalise I believe is her name was also wonderful and we had a great experience overall cross-country!

Paul K 
Rating:
5.0

Customer did not leave a comment.

Alexandra R 
Rating:
5.0

Only issue was the milage. The milage was almost double what we drove

Christine C 
Rating:
5.0

Using the mobile pick up/drop off was easy, the young man at the desk was super helpful and polite. The van was spotless and well maintained.

Tammie E 
Rating:
5.0

I returned the equipment after closing hours, so there were no personnel.

Eran A 
Rating:
5.0

Customer did not leave a comment.

Glenna R 
Rating:
5.0

Customer did not leave a comment.

Keetaek P 
Rating:
1.0

They did not have the equipment I ordered, no one was there requiring me to rely solely on the app. The app was nightmare. Took me nearly an hour to set up. Total disaster

Todd G 
Rating:
5.0

Customer did not leave a comment.

Tzu-Chien L 
Rating:
5.0

Customer did not leave a comment.

Kellie H 
Rating:
5.0

Customer did not leave a comment.

ROBERT K 
Rating:
5.0

Customer did not leave a comment.

Paulo A 
Rating:
5.0

The staff at this location were very friendly and helpful.

DeAnne D 
Rating:
5.0

The staff were very friendly & helpful

Donald J 
Rating:
5.0

Very quick and easy. No issues.

Marcus H 
Rating:
5.0

Great service😎

Marie F 
Rating:
3.0

I specifically booked my uhaul within the hours that the store front was supposed to be open, but they for whatever reason closed early so I was forced to do self check-in. A curtesy call would have been helpful as I would've happily come in sooner to pick up the vehicle. Otherwise everything worked well.

Cynthia W 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

There was in issue checking the truck back in using the mobile app. I did the night drop off method instead and received a confirmation the next day but having the mobile part working would be nice. Otherwise a great experience.

Anna F 
Rating:
4.0

Customer did not leave a comment.

Brian F 
Rating:
5.0

Quick and easy.

Kenneth L 
Rating:
5.0

This U-Haul location was fantastic! The employees (shoutout Gigi) really went above and beyond to help us out and make our move smooth sailing. Highly recommend!!

Michel G 
Rating:
5.0

It would be good if the rented accessories (blankets, dollies) were already pre-loaded into the truck before pickup.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Bart A 
Rating:
2.0

They opened 25 min late, putting us behind and didn’t have any of the equipment we’d ordered. Between that and the bungled last minute change in pick up location plus twice canceled movers, we will not go through U Haul again.

Kathy O 
Rating:
3.0

Fine for drop off- just a lot, unstaffed in Sundays. Don’t know what the inside office looked like but survey will not accept Not Applicable

Alisa C 
Rating:
5.0

Your team member working that day was friendly, efficient, and terrific.

Paul B 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
5.0

Gigi was an angel and made a difficult situation 100% better!

Kathleen M 
Rating:
5.0

Customer did not leave a comment.

PETER K  |  Overall Experience 
Rating:
3.0

None. It was fine. Parking spots a little tight maybe.

Andrew T 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
3.0

Nobody was on site to assist. Android app is extremely buggy and slow. Need to upload photos 3 times for it to work. The app neeeds to be improved A LOT.

Stephane D 
Rating:
5.0

Customer did not leave a comment.

Susan V 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
3.0

The truck that was rented was very dirty inside and out. There was not an option on the app to really do anything about it. I tried adding a comment on return but then it tried to charge me for cleaning and I was not going to pay for the cleaning when it was dirty when I picked it up.

CHRIS Y 
Rating:
5.0

Customer did not leave a comment.

Jan N 
Rating:
5.0

The guy behind the counter was very friendly, competent, helpful and just overall very customer-oriented. Explained everything well and was very helpful. Thank you.

Ariane T 
Rating:
1.0

10' truck condition was disappointing: driver's side door wouldn't close without slamming; windshield had a full-arc wide wiper scratch; cab smelled VERY strongly of cigarettes; box interior wasn't swept out; steering wheel was sticky; headlights not aimed correctly; clock set incorrectly. Went to location day before pickup to arrange earlier pickup; no one there even though it was 30 minutes prior to posted closing time. Left phone message asking to pick up earlier (before opening time) and for a call or text to confirm. No call or text, so I arrived at previously arranged pickup time only to find the HAD put key in lockbox and I could have picked up earlier. Very disappointed in this Arlington location.

Brian B 
Rating:
5.0

Customer did not leave a comment.

Citizens B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajan A 
Rating:
4.0

Customer did not leave a comment.

William C 
Rating:
3.0

The lady at check in was great. The two different people I spoke to online, to extend my rental, added on extra insurance that I did not have in my initial rental. I was not asked if I wanted/needed it. So I was charged an additional almost $50.

Melissa B 
Rating:
5.0

Keep up the good work.

Marcus H 
Rating:
4.0

the truck full of hair dog and human hair ,if they do clean every six months for their truck will be good and clean truck, but it seems never did that.

Ameer T 
Rating:
5.0

The only issue I encountered was with the app, which was incredibly glitchy. When I arrived, the location I was at didn’t appear in the drop-down list of options. Luckily the location had a QR code that I could scan to get around this issue. Similarly, when checking out, I was attempting to add photos, but the app would either not register the photos I had taken or delete them when I was already in the middle of the process. Again, the location saved the day, but this app needs work!

Meghan M 
Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
4.0

Check-out and check-in take WAY too long. If a customer has been renting many times I don't understand the need to upload your drivers license each time. You have it. Store it. If a customer turns equipment back a bunch of times with no issues, then don't make them take pictures. It's tedious and when the app crashes/resets you end up spending a solid 10 minutes checking out or checking in. I dread picking up and dropping off.

Scott S 
Rating:
5.0

This location is not busy so you will most likely be attended to immediately. Noah was very friendly and did a quick introduction to pick up the van as well as returning it. Easy and quick. Definitely recommend this place if you are close by.

Benjamin T 
Rating:
4.0

Customer did not leave a comment.

Richard W 
Rating:
4.0

I had difficult upload photos of the van condition on the app. Photos I took through the app would disappear and not allow me to finish the return process. I ended up having to call customer service to help me finish the return process.

michael b 
Rating:
5.0

Had some difficulty with the online checkin/checkout app. However, the attendant was incredibly helpful and made the whole process easy. The blankets and dolley I requested were not in the vehicle. However, the attendant again was helpful and let me use a dolley and 4 blankets that he had.

Peter T 
Rating:
5.0

Customer did not leave a comment.

Rudie L 
Rating:
3.0

Customer did not leave a comment.

Nathaniel B 
Rating:
5.0

Customer did not leave a comment.

Jonathan A 
Rating:
5.0

Customer did not leave a comment.

Stanislav P 
Rating:
5.0

Customer did not leave a comment.

MOSES N 
Rating:
2.0

Use of app for pickup is time consuming - quicker to check in when office is open

JENNIFER C 
Rating:
3.0

I though the self pick up process was hassle free but it was not. I had showed up on time to pick up my truck. It was rained, cold and very dark. I could not complete the process because issues with the app and uhaul website. The truck was dirty in the cabin and the box, found piece of wig in the box, debris and etc. The light of the box was functional when I could barely see anything. The lock was there, not key was provided. I had reserved a appliance dolly was NOT there iether. I could not believe when I had noticed. In spite of these issues, I was so fortunate to finish my move in time. Thanks for your service.

YORDANY V 
Rating:
5.0

Arlington U-Haul was great

Jim H 
Rating:
5.0

Customer did not leave a comment.

Kaleb K 
Rating:
5.0

I have a lot of experience with this location and they are always friendly and super helpful.

Ryan O 
Rating:
5.0

All was well with me

gladis m 
Rating:
5.0

Customer did not leave a comment.

Brian C 
Rating:
5.0

This was a super easy van rental for a quick couch pick-up. The employee was efficient, polite, and helpful. The van was in good condition and the entire experience was super easy and inexpensive. Would definitely recommend this location!

Sarah E 
Rating:
2.0

Whoever was working the front desk was absolutely miserable, very rude, and unprofessional towards me. I would never want anyone I know to be treated that way.

Chynna H 
Rating:
5.0

Service was great, the experience was easy.

Bradford P 
Rating:
5.0

Overhaul your app completely.

Michael R 
Rating:
5.0

Excellent service! The on-site manager volunteered to help search for a parking sticker, which I accidentally left in the cargo van. She managed to find and keep it for me to pick up the next day.

LEI W 
Rating:
5.0

Customer did not leave a comment.

Matthew P 
Rating:
5.0

Customer did not leave a comment.

Bella F 
Rating:
5.0

Your instructions were wrong. Facing the windows you said the lockbox would be on the left, yet it was on the right. Also, the verification for the driver’s license was done at the sight, which cost me 20 minutes. I returned the van 1 hour earlier than anticipated and wasn’t able to load the pictures so I just left the key there.

David J 
Rating:
5.0

Very helpful and efficient staff person at this location.

Peter S 
Rating:
3.0

Wish there was something closer to the old River Street location in Waltham. I could walk or bike to there.

Andrea R 
Rating:
5.0

The young lady in the office was extremely helpful and courteous. You're lucky to have her working there. Give her a pay raise!

Joe G 
Rating:
5.0

Customer did not leave a comment.

christine t 
Rating:
5.0

All was great, except for an issue with the confirmation code being sent via email one hour after it was needed to confirm my booking.

Diane G 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

Customer did not leave a comment.

Sheng S 
Rating:
5.0

Customer did not leave a comment.

Joseph T 
Rating:
1.0

I had only a 4 hour window so showing up and the van being really dirty and in bad condition was not something I should be dealing with. I reported it when dropping off and you were trying to charge a fee. There was chewing tobacco spit on the inside of the windshield, horse manure, mud, and hay all over the vehicle. The pictures I was checked in with didn’t show all the damage done to the U haul. It literally had crash marks on every single panel of the van. I will never rent again from that location it was in really poor condition. The check in and out process was extremely long as well as the browser was saying unavailable as I was going through. Just overall not something I would do again.

Jennifer C 
Rating:
5.0

Web site was not easy. Did not seem to have accurate info about availability of vans.

Ellen L 
Rating:
4.0

Customer did not leave a comment.

Karen H 
Rating:
5.0

Customer did not leave a comment.

Sheng S 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Customer did not leave a comment.

Igor K 
Rating:
5.0

Brakes were a bit spongy. The young lady that works there is EXCELLENT. Very professional, friendly and helpful. Explained everything well before renting and on the return as well during checkout.

paul G 
Rating:
5.0

no improvement necessary

Dennis M 
Rating:
5.0

Customer did not leave a comment.

Jonathan D 
Rating:
5.0

I definitely recommend Arlington Self Storage to anyone needing moving and storage services! Service is excellent and very friendly. I'm so pleased I got to do business with the fine folks at Arlington Self Storage!

Stephen C 
Rating:
4.0

Customer did not leave a comment.

Ana M 
Rating:
5.0

Jessica at office was very kind and gave me all the information I needed. Was very helpful coordinating pick up/drop off and let us park our car at the location while using the truck. Thank you!

Jennifer S 
Rating:
5.0

It’s was a perfect experience. Customer service was awesome. Will recommend this location!

Michelle M 
Rating:
5.0

Try not to force location change only one hour prior to the start of the rental next time. Fortunately, the new location served me well, but I had to travel across the entire city to get there. Plus, this increased the price of the rental as I had to do more miles with the truck

Ernesto F 
Rating:
5.0

Customer did not leave a comment.

Ruth H 
Rating:
5.0

I was very happy with this facility

Dan G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glynnis D  |  Overall Experience 
Rating:
5.0

Arlington Self Storage is the best! We rented a unit here during a home renovation project and Arlington Self Storage was so easy to work with. The facility is very clean and easy to access. They have trucks onsite to rent, which made everything streamlined in our move/storage process. But what stood out the most was how great the staff were -- they were personable, efficient, and really helpful. I've used other storage facilities before and I definitely would rank Arlington Self Storage at the top of the pack by far. Thanks to everyone there - you're rock stars!

Tammy K  |  Overall Experience 
Rating:
5.0

Very clean and professionally managed.

JEAN C  |  Overall Experience 
Rating:
5.0

Great. Clean. Helpful staff. Only potential improvement would be a way to keep elevator doors open while moving stuff.

Matthew C  |  Overall Experience 
Rating:
5.0

This facility was very clean and well kept. The staff was always very friendly and helpful. I highly recommend Arlington Self Storage.

JEAN M  |  Overall Experience 
Rating:
4.0

Clean and organized, bathroom is nice amenity.

Privacy R  |  First Impressions 
Rating:
5.0

Greg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.

DIANNA R  |  First Impressions 
Rating:
5.0

It`s great! Everything is smooth. No complaints.

SUSAN R  |  First Impressions 
Rating:
5.0

Great facility, and Gregg was very helpful and friendly during move in.

Privacy R  |  First Impressions 
Rating:
5.0

This was the best experience I ever had with a self storage unit. The customer service was outstanding and the facilities were clean and convenient! Great job!

Privacy R  |  First Impressions 
Rating:
5.0

Manager was very nice. Facility was clean, and has good access hours.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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