This was a super easy van rental for a quick couch pick-up. The employee was efficient, polite, and helpful. The van was in good condition and the entire experience was super easy and inexpensive. Would definitely recommend this location!Sarah E.
Customer Reviews for Arlington Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Whoever was working the front desk was absolutely miserable, very rude, and unprofessional towards me. I would never want anyone I know to be treated that way.Chynna H.
Service was great, the experience was easy.Bradford P.
Overhaul your app completely.Michael R.
Excellent service! The on-site manager volunteered to help search for a parking sticker, which I accidentally left in the cargo van. She managed to find and keep it for me to pick up the next day.LEI W.
Customer did not leave a comment.Matthew P.
Customer did not leave a comment.Bella F.
Your instructions were wrong. Facing the windows you said the lockbox would be on the left, yet it was on the right. Also, the verification for the driver's license was done at the sight, which cost me 20 minutes. I returned the van 1 hour earlier than anticipated and wasn't able to load the pictures so I just left the key there.David J.
Very helpful and efficient staff person at this location.Peter S.
Wish there was something closer to the old River Street location in Waltham. I could walk or bike to there.Andrea R.
The young lady in the office was extremely helpful and courteous. You're lucky to have her working there. Give her a pay raise!Joe G.
Customer did not leave a comment.christine T.
All was great, except for an issue with the confirmation code being sent via email one hour after it was needed to confirm my booking.Diane G.
Customer did not leave a comment.John K.
Customer did not leave a comment.Sheng S.
Customer did not leave a comment.Joseph T.
I had only a 4 hour window so showing up and the van being really dirty and in bad condition was not something I should be dealing with. I reported it when dropping off and you were trying to charge a fee. There was chewing tobacco spit on the inside of the windshield, horse manure, mud, and hay all over the vehicle. The pictures I was checked in with didn't show all the damage done to the U haul. It literally had crash marks on every single panel of the van. I will never rent again from that location it was in really poor condition. The check in and out process was extremely long as well as the browser was saying unavailable as I was going through. Just overall not something I would do again.Jennifer C.
Web site was not easy. Did not seem to have accurate info about availability of vans.Ellen L.
Customer did not leave a comment.Karen H.
Customer did not leave a comment.Sheng S.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Igor K.
Brakes were a bit spongy. The young lady that works there is EXCELLENT. Very professional, friendly and helpful. Explained everything well before renting and on the return as well during checkout.paul G.
no improvement necessaryDennis M.
Customer did not leave a comment.Jonathan D.
I definitely recommend Arlington Self Storage to anyone needing moving and storage services! Service is excellent and very friendly. I'm so pleased I got to do business with the fine folks at Arlington Self Storage!Stephen C.
Customer did not leave a comment.Ana Maria S.
Jessica at office was very kind and gave me all the information I needed. Was very helpful coordinating pick up/drop off and let us park our car at the location while using the truck. Thank you!Jennifer S.
It's was a perfect experience. Customer service was awesome. Will recommend this location!Michelle M.
Try not to force location change only one hour prior to the start of the rental next time. Fortunately, the new location served me well, but I had to travel across the entire city to get there. Plus, this increased the price of the rental as I had to do more miles with the truckErnesto F.
Customer did not leave a comment.Ruth H.
Customer did not leave a comment.corey K.
Quick and easy.Sean M.
Customer did not leave a comment.Gabriel B.
Terrible checkin process. Required multiple documents for verification and support was rude and condescending.GUILLAUME C.
Customer did not leave a comment.Aaron D.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.JEFFREY F.
The gal in the office was very kind and helpful.Michael M.
Customer did not leave a comment.Eli R.
The location is fine, but U-Haul generally did not make it obvious during the reservation process that there would be a mileage fee, which is more than $1 per mile. The mileage fee more than doubled our rental total from about $40 (including the protection option) to about $100 so needless to say, we weren't thrilled with our experience. It should be obvious when making the reservation, not just included in the contract. While the location itself is average, there's no option here to rate U-Haul so I've given it a poor rating.Sarah B.
Customer did not leave a comment.Mengmeng X.
It wasn't clear in the online check in process that we still had to wait in line inside to pick up the keys. But the employee inside was quick and friendly.HANNAH L.
Nothing. Customer service rep at Arlington location was excellent.Joseph S.
Customer did not leave a comment.Vincent R.
Easy, quick process, made my life easy! Location is also great.Baturalp A.
Customer did not leave a comment.Stephen O.
Great place! I have already recommended this location to friendsRaman P.
I was very happy with this facilityDan G. | Overall Experience
Customer did not leave a comment.Dan G.
Every time I come here to rent a uhaul the person working is very aggressive and rude. She even didn't include coverage on my rental when I clearly asked for it when I reserved the uhaul online.Chris G.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.ADEFOLARIN B.
Fred was friendly, helpful, and accomodating of my needsDaniel R.
Fred was professional and friendly to work with.Vincent B.
Best uhaul rental experience. The front office lady was the sweetest and most helpful. She explained the rental, mileage, and return process thoroughly. Would only rent from this location!Peggy B.
When picking up the vehicle, the service was efficient and very effective. They were friendly and answered every question precisely. Drop off was also in ease, even though they were closed due to the holiday, the app made it super easy.randall T.
Staff was really helpful and very nice.Robert B.
Customer did not leave a comment.Martin H.
Customer did not leave a comment.Greg T.
Fast effective hookup and processing.Andrew J M.
Honestly my experience was great, no wait and friendly service. I have no constructive feedback to give! You guys are on point!Jared B.
Everything worked out just as I hoped. Thank you!David A.
Courteous, helpful staff. Clean area, a little hard to find.Michael K.
Customer did not leave a comment.Jyrki A.
Customer did not leave a comment.Timothy I.
Everything was professional and on time.Marcus H.
Outstanding service and extremely informative and friendly. Best service and rental experience i've ever experienced. Highly recommended to rent from these folks. I've rented from other companies. This one is the best. DaveDavid S.
knowledgable helpful efficient and nice. could not have been better.Margaret A.
Customer did not leave a comment.Patrick C.
The best customer service the gentleman nice and polite and he's service beyond expectations Thank you again for the helpBilal D.
Customer did not leave a comment.Prakash B.
Customer did not leave a comment.ELIZABETH H.
The woman who helped me was lovely. It was a very pleasant experience.Anna F.
Customer did not leave a comment.AMEER A.
Customer did not leave a comment.Caleb E.
You shouldn't have to get 2 people to verify who you are what a giant pain in the assDustin H.
Nothing that I can think of. The online reservation flowed seamlessly to the pick-up and return.Bruce J.
The truck was old and poorly maintained The person at the reception had no opportunity to helpJean-Louis S.
All good, but sweep the cargo floors between users.Donald B.
Customer did not leave a comment.EUGENE A.
The girl who handled check in was very helpful and polite.Paul L.
Jessica in the front office at 12 Brattle Ct in Arlington is superb. Very helpful, efficient, thorough and went beyond the call when my son thought he had left his wallet in the van. Jessica also accommodated my frustration when my hours on the corporate website didn't translate any data to the rental number. The corporate website is a disaster for a savvy internet/website user. But that was overcome quickly by Jessica. I cannot recommend her and this agency more highly. We will use them again.Joan H.
Customer did not leave a comment.RAJKUMAR N.
Customer did not leave a comment.Leopoldo P.
Customer did not leave a comment.Maryangela D.
Customer did not leave a comment.John T.
Everything was great.Marcus H.
Was super easy and booking was very quick.William M.
Customer did not leave a comment.Valerie S.
Customer did not leave a comment.DEVIN B.
I didn't get his name, but the man who helped me was very friendly and kind, best experience I've had renting a van in the Boston area, and that's been quite a few times! Thanks so much, definitely recommend, eine klare Empfehlung! FÃ¼nf Sterne gerne ;-)Eric B.
Person at the counter was very helpful. Took time to explain. Marking vehicle's existing dings very clever. Made it easy for both the customer and UHaul to note any new ones.Mary R.
I made an on-line reservation for November 11, and when I arrived the location was closed, with a sign on the door saying it would be closed all day the 11th and 12th. That ruined my plans for the day and the weekend. Why did the web site take,my reservation (for a pickup truck)? So, bad management somewhere in your system.Thomas O.
Customer did not leave a comment.Aaron L.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.Hong L.
Customer did not leave a comment.Nawazi F.
Customer did not leave a comment.John M.
While I got my truck back by 2 pm (on Sat), it would have been nice to see hours extended to around 5 pm instead. When returning "after hours," the verbal policy does not match the written policy which I find disconcerting (not related to the location but by policy).Shu N.
All was fine.DeAnne D.
Customer did not leave a comment.Glynnis D. | Overall Experience
Arlington Self Storage is the best! We rented a unit here during a home renovation project and Arlington Self Storage was so easy to work with. The facility is very clean and easy to access. They have trucks onsite to rent, which made everything streamlined in our move/storage process. But what stood out the most was how great the staff were -- they were personable, efficient, and really helpful. I've used other storage facilities before and I definitely would rank Arlington Self Storage at the top of the pack by far. Thanks to everyone there - you're rock stars!Tammy K. | Overall Experience
Very clean and professionally managed.JEAN C. | Overall Experience
Great. Clean. Helpful staff. Only potential improvement would be a way to keep elevator doors open while moving stuff.Matthew C. | Overall Experience
This facility was very clean and well kept. The staff was always very friendly and helpful. I highly recommend Arlington Self Storage.JEAN M. | Overall Experience
Clean and organized, bathroom is nice amenity.Privacy R. | First Impressions
Greg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.DIANNA R. | First Impressions
It`s great! Everything is smooth. No complaints.SUSAN R. | First Impressions
Great facility, and Gregg was very helpful and friendly during move in.Privacy R. | First Impressions
This was the best experience I ever had with a self storage unit. The customer service was outstanding and the facilities were clean and convenient! Great job!Privacy R. | First Impressions
Manager was very nice. Facility was clean, and has good access hours.Privacy R. | First Impressions