Customer Reviews for Arlington Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arlington Self Storage

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Emily K. on

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The staff member at this location who helped me when I picked up the van was fantastic! When it turned out that this pickup location isn't set up for after-hours pickup, he stayed 45 minutes past closing to wait for me. Thank you!! The van itself was fairly new, ran great, and the reverse-gear camera was extremely helpful while driving. Pickup and dropoff were easy, and it was a fair price. Can't ask for more!

lynn j. on

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The experience overall was excellent. The location was a little difficult to find for someone not familiar with the area. The service staff were excellent with good personal service. I would use this location again so long as I had specific needs that they can meet. Their inventory of vehicles was not high, is the only drawback.

NICHOLAS F. on

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help and very profesh

Kim N. on

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Customer did not leave a comment.

hassan a. on

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The sales person was very good and polite but the van smell was so bad it seemed like it was used to transport animal manure

tenzin w. on

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Every excellent keep it up .Thanks a lots for help.

MIKE A. on

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Only one person work there and I wait for long time ..I expect get truck by 8 am but I got 840 am I am not appreciate that

gretchen w. on

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Nothing. Customer service was great. Van was spotless. Definetly will recommend this particular UHaul. They take pride where they work you can see it. Very well mannered Thank you

lori m. on

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The young man working Saturday at 1pm was outstanding. One of THE best customer service professionals with whom I have ever dealt He is amazing. Hold on to him ! And give him a raise.

Ryan S. on

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george b. on

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The rental agent was knowledgeable, efficient and personable. Excellent service overall!.

Michael B. on

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My favorite of the various uhaul locations I use

James D. on

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Customer did not leave a comment.

DEBRA B. on

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The interior of the cab smelled of wet dog. After spending a few hours in it, it was giving me a headache. Otherwise, the truck was clean.

Rachel N. on

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Customer did not leave a comment.

Steve C. on

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Nothing; good experience

Jennifer W. on

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Only trouble we had was finding the driveway! It has to be a signage ordinance of the city! Really small and hard to see when not familiar with area! Not the store fault!

Alireza B. on

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Stuart M. on

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good service. I'll use them again

Peter B. on

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Super convenient, quick check-in and out.

rick h. on

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Customer did not leave a comment.

Tiago P. on

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My reservation was originally made in Waltham (4 days prior), but for some reason (no trucks available, I think), they sent me to Arlington, that made me lose time from my mover helpers.

NISHU K. on

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Krishna T. on

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Briony K. on

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Easily accessible, very helpful staff. A++ service.

Bjorn A. on

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Great service, friendly and helpful.

Walter G. on

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KEITH M. on

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Great staff! very friendly, knowledgeable, and they had a new truck that I used. Couldn't ask for more.

NANCY S. on

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Service by phone and in person was superb!

Stephanie K. on

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Clean and straightforward

HUAJUNG Y. on

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Nice staff and smooth process

NICHOLAS F. on

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A great location!

Temple G. on

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Customer did not leave a comment.

Jennifer C. on

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Staff very professional and accommodating. I will definitely rent here in the future

Adam S. on

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Fred called me to follow up once the return was processed since I had dropped it off on a Sunday when the office was closed. He was very helpful

Joan D. on

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Dianne P. on

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James M. on

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Deborah L. on

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I am a Home Stager (someone how helps homeowners prepare their property for sale) and often in need of a truck to move inventory to a client house. I have been using a diff rental company for the last year and a half and have only met with lexcuses as to why the vehicle wasn't on the premises, even when I had called to caonfirm, long waits for paperwork and really dirty conditions. None of these are the case with this Arlington Street UHaul! So excited to have found you!!

SOTIRI C. on

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Yuanqing F. on

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Karen O. on

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mary h. on

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Hyun Yong J. on

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Venkatesa R. on

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Steven D. on

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Excellent customer service at this location!

Maria W. on

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Sergey K. on

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Paul S. on

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Excellent service from the attendant

steve b. on

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Couldn't have been more professional. I will definitely use this location again and I highly recommend them to all my family and friends

Thomas I. on

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Customer did not leave a comment.

Ronald P. on

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Second time renting at this location and they have been great. Quick, courteous and prepared! I'll be back.

KRISTOFFER B. on

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Keep it simple and fast. The hassle of renting is the biggest deterrent. This was quick and painless. Keep it that way.

Matthew C. on

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The DC Power Outlet in the cab did not work.

Suzana Siddhi B. on

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The truck wasn't well maintained so wasn't a smooth journey

Carolyn C. on

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Henry Z. on

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Good customer service

Philip W. on

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Anne S. on

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Only snag was the windshield. Dirty, in and out. On the bright side, Kevin was very helpful.

Alexander G. on

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Peter B. on

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Leah W. on

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Very professional, courteous, and efficient staff. Excellent experience.

JACOB S. on

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Keep up the great work!

Sergio F. on

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Jean Michel B. on

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Nick W. on

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Wendell K. on

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achu k. on

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Very expensive and very high rates. Consider reducing the rates to an affordable level to all customers.

RONALD L. on

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Get the same young student kid that helped me! He was great.

david l. on

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Quick courteous service Thanks

david l. on

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Very very accomodating.very quick service and very friendly

Wendell K. on

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phil a. on

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Very impressed with the whole operation. The 2 gentlemen in charge were very professional and thorough. The facility was also very clean. Overall a most pleasant experience.

Kenneth N. on

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JOHN B. on

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Thanks for great trucks and service.

Bennett P. on

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Brett S. on

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David N. on

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Present information about the amount of gas more clearly. In particular, the capacity of the tank should be clearly stated.

STEPHEN W. on

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Dele F. on

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Katherine E. on

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fantastic staff

Irene R. on

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They were great. Everything about this location and the staff exceeded my expectations.

Jeffrey B. on

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Staff members are easy to work with, but very professional. In and out in less than 15 minutes, which is much faster than nearby locations. I will use Arlington Self Storage in the future.

mark g. on

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Noreen S. on

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Mark L. on

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JENNIFER L. on

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Ellen R. on

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Frank R. on

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hard to find

Eric P. on

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Kyle R. on

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Very kind and enjoyable experience.

DANIEL L. on

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Nicole and Gregg were sympathetic and helpful in resolving an issue we had regarding a trailer rented from another location.They helped us untangle a one way rental we made that was originally supposed to be a local rental. They also helped us reduce the surcharge penalty because they felt the charge was excessive and because Uhaul phone dept. had given us incorrect information about ability to do a self-return and self-rental. They went above and beyond what they had to do. Highly recommend working with them.

Mathew C. on

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Pickup person I worked with was super friendly and helpful. He's someone you want to keep on your team. Thanks for the great service.

Anatol K. on

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Customer did not leave a comment.

jahangir r. on

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The place and people were great, but why the horrible policy of calling the day before to confirm, but then surprise us by telling us that the manhattan location has been sold out for months?! it messed up our timeline since we had to pick this truck from a much farther location and we had to pay for extra time from the building mgmt just to continue our moveout. Shouldn't there be atleast better accountability from Uhaul itself to inform its customers of any changes asap and not wait until the day before rental?

Maria W. on

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philip m. on

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Jennifer M. on

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Kathleen T. on

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Ligong X. on

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