Customer Reviews for Arlington Self Storage
(U-Haul Neighborhood Dealer)

906 reviews

12 Brattle Court   Arlington, MA 02476

(781) 583-1212

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(781) 583-1212

12 Brattle Court
Arlington, MA 02476

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

While I got my truck back by 2 pm (on Sat), it would have been nice to see hours extended to around 5 pm instead. When returning "after hours," the verbal policy does not match the written policy which I find disconcerting (not related to the location but by policy).

Shu N. 
Rating:
5.0

All was fine.

DeAnne D. 
Rating:
2.0

No one was at the location when I came to pick up the truck. Called the number listed on their door. No answer. Left message but did not receive a call back. I returned to location about an hour later. Still no one there, but reached someone, who came over quickly. Truck was worn and dirty, but that didn't matter. Windshield wiper on driver's side broke and fell off within a minute of turning the wipers on. That made for a dangerous and scary trip in the rain.

Jana G. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

The young woman working at this location was very professional, knowledgeable and made the process simple. I really appreciated that.

Rebecca T. 
Rating:
5.0

Customer did not leave a comment.

Catherine T. 
Rating:
5.0

Customer did not leave a comment.

Cecilia K. 
Rating:
5.0

Please upgrade your credit card reader to a chip model. My card numbers had to be entered by hand because your reader would not work with the card. The woman working when I picked up the van was very nice and friendly and is a credit to your company.

Marc L. 
Rating:
4.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Salesperson was very helpful. She was polite and made the process very easy and quick.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Karen V. 
Rating:
4.0

Very good. Congrats to the Arlington facility

Rinaldo F. 
Rating:
5.0

Self service mobile check-in not straight forward enough. Can use some improvements.

Xiahong Z. 
Rating:
5.0

Nothing..The girl working there was very helpful and friendly.Price was cheap and equipment was perfect for the job.

miceal D. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
2.0

Scheduled app pick up buttonless there the app said that I can just do hand pickup. Had to wait for about 45 minutes though. Pictures of the car did not reflect the current status of the car and damages were not noted!

Jonathan V. 
Rating:
4.0

Customer did not leave a comment.

Johncy C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Your associate working the office Saturday was very helpful and friendly.

Roy M. 
Rating:
5.0

Truck cab smelled and steering wheel was not clean

ELIZABETH H. 
Rating:
5.0

Great vehicle. Easy to park. Helpful, efficient staff.

ELIZABETH G. 
Rating:
4.0

The left side mirror was completely unhinged and swinging back and forth, making the vehicle unsafe to drive.

ChangPo C. 
Rating:
1.0

The young female that worked there on 25 July 2022 was extremely rude in her tone and overall customer service. Clearly was having a bad moment and allowing it to interfere with customers. She yelled "FU*$" as I approached the door. Then became condescending when I asked for clarification on rental items. Unprofessional and unacceptable behavior.

Seth L. 
Rating:
5.0

Great service. Vehicle was readily available with plenty of other selections. They have a bathroom inside the building that seems upkept well. Overall the upkeep is great for a storage company.

Seth L. 
Rating:
5.0

Customer did not leave a comment.

Hanqi C. 
Rating:
5.0

Customer did not leave a comment.

Glynnis D.  |  Overall Experience 
Rating:
5.0

Woman at the desk (sorry I didn't get her name) was wonderful, helpful and had such a nice demeanor she made every step of the process easy which was much appreciated!! Beginning to end she was great. Will rent from here again.

Cacey K. 
Rating:
5.0

The person at the window was very friendly and completely explained the process and charges. Very Helpful!

James T. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Rajesh M. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Friendly staff.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Bilal D. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Professional, friendly service. Facility and equipment were neat, clean and functional. Would recommend.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

The van was newish, clean and easy to drive/manage. Checking in and out was also easy. The person at the front desk was friendly and helpful.

Heidi G. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Awesome experience. Very good company.

Sam M. 
Rating:
4.0

I appreciated the friendly efficient service. The only thing that would've been helpful is if they would've explained to me that I could avoid the $20 convenience fee for dropping off the truck after hours, by using the uhaul online system for confirming the drop-off. They just told me to drop the keys in the dropbox, which I did. But if I had also gone online while I was there with the truck I could've confirmed that the truck was returned, and I could've avoided the $20 convenience fee. It was only after I got home that I read the text from U-Haul informing me about this option. At that point it was just too late.

Fred L. 
Rating:
5.0

Nothing. Everything went smoothly.

Marcus H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN V. 
Rating:
5.0

Customer did not leave a comment.

Bharatwaj S. 
Rating:
5.0

The lady at the desk was pretty good, excellent customer service support.

Carlos B. 
Rating:
4.0

Customer did not leave a comment.

Kei N. 
Rating:
5.0

The customer service representative at the Arlington site was extremely professional, courteous and attentive. I would highly recommend this Uhaul pick up site. She made sure that we had everything that we needed and she was very knowledgeable and polite. Thank you!

Claudia R. 
Rating:
5.0

Customer did not leave a comment.

Paule D. 
Rating:
5.0

Quick and easy rental and helpful staff. My only minor suggestion is to cut down on the number of emails Uhaul sends - I think I received 5 or 6 emails regarding this single same day rental.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Steve Y. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Vania N. 
Rating:
5.0

I could not return the vehicle using my cell phone because I could not enable location services.

Marcus H. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

When arriving at the place, the attention was excellent. 10 start

JUAN U. 
Rating:
5.0

Our experience at Arlington uhaul was great. Fred was very helpful. We'll rent from this location again.

larry B. 
Rating:
4.0

Very convenient location. A little on the small side, which meant that they only had four furniture blankets available when I came to pick up. It turned out that that was fine (I needed all four, but that's it). But I had reserved a dozen online the day before, so if I had been counting on that, I would have been let down. Overall, a positive experience though, would definitely rent here again.

Francis G. 
Rating:
5.0

Customer did not leave a comment.

Maureen B. 
Rating:
4.0

Van condition: The van was very dirty, not cleaned at all after the previous use, glove box lock was broken and the box could not be closed, driver`s seat recline regulator could not be properly adjusted to the necessary recline angle. Van pick-up: it was very fast and efficient, as well as the reservation process.

Iryna T. 
Rating:
5.0

This was an excellent experience. Clean equipment and a very helpful woman onsite.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Nothing, had a great experience

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Norman M. 
Rating:
5.0

Customer did not leave a comment.

Manek B. 
Rating:
5.0

Very thorough and welcoming person at the window. Great experience!

Jean-Yves L. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Stanley D. 
Rating:
5.0

Customer did not leave a comment.

Di X. 
Rating:
5.0

Customer did not leave a comment.

Alexander E. 
Rating:
5.0

Customer representative was very professional and helpful.

Donald J. 
Rating:
5.0

Customer did not leave a comment.

BRIAN V. 
Rating:
4.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

Great location! Very helpful! Would highly recommend! Just make sure people call 781-648-6655 and not 781-583-1212. Man who answered 781-583-1212 is rude. I almost cancelled my reservation because of him. Thank you.

Mary C. 
Rating:
1.0

App was a disaster. Couldn't use the truck share option. Showed up Wednesday. Tried to make it work. Couldn't. U-Haul sent me to a different location that cost me 45 mins of extra driving ti have the same issue with your app. Because I had already purchased the item I needed the truck ti move I had no choice but to rent this again and this time show up in person. Disaster. And this $50 credit for not honoring the reservation should be instant.

Dan N. 
Rating:
4.0

Customer did not leave a comment.

Irene K. 
Rating:
5.0

The person who checked me in -- Jessica -- was incredibly polite and helpful. I so appreciated the service she provided.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Pickup was very smooth - used the app for pickup and had no issues at all. Location was easy to get to.

Zofia G. 
Rating:
3.0

Customer did not leave a comment.

Noelle S. 
Rating:
3.0

U-Haul places should be open on weekends. That is when most of the moving takes place. It is really difficult to do business and return/rent equipment when you have very limited hours on Saturday and not open on Sunday.

Greg C. 
Rating:
5.0

Arlington Self Storage is the best! We rented a unit here during a home renovation project and Arlington Self Storage was so easy to work with. The facility is very clean and easy to access. They have trucks onsite to rent, which made everything streamlined in our move/storage process. But what stood out the most was how great the staff were -- they were personable, efficient, and really helpful. I've used other storage facilities before and I definitely would rank Arlington Self Storage at the top of the pack by far. Thanks to everyone there - you're rock stars!

Tammy K.  |  Overall Experience 
Rating:
5.0

There was a problem with the on line drop off but Fred helped us greatly and took care of all the issues which were caused by the on line check in and check out system.

William P. 
Rating:
5.0

Service representative was professional and courteous. Five-star

Richard M. 
Rating:
5.0

The person who helped at the desk and on the phone was terrific and very helpful! I wish all of my experiences with customer service were as good as this!! Friendly, informative and kind. Thank you

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
3.0

Customer did not leave a comment.

IAN H. 
Rating:
5.0

Online pickup and dropoff seem slow. Did not expect to need passport or reference to pickup. Luckily the office was staffed and helpful

Kevin V. 
Rating:
5.0

New vehicles and very nice and knowledgable staff

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

irene R. 
Rating:
4.0

Customer did not leave a comment.

PABLO W. 
Rating:
4.0

Have a billing issue that I replied on Oct 24 needing attention. Have copied. Uhaul. Please note the extra $40 on my bill is completely unacceptable. I returned my vehicle in Hyannis at 8:30 in the return vehicle lane. I was not serviced until 8:56. This is not my responsibility. Please remove the $40 charge. Thank you.

Alfred R. 
Rating:
5.0

Staff was very helpful and friendly.

Marissa M. 
Rating:
5.0

Excelente service

EDSON D. 
Rating:
5.0

Very good

EDSON D. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
4.0

Customer did not leave a comment.

Mitch B. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Very clean and professionally managed.

JEAN C.  |  Overall Experience 
Rating:
5.0

Great. Clean. Helpful staff. Only potential improvement would be a way to keep elevator doors open while moving stuff.

Matthew C.  |  Overall Experience 
Rating:
5.0

This facility was very clean and well kept. The staff was always very friendly and helpful. I highly recommend Arlington Self Storage.

JEAN M.  |  Overall Experience 
Rating:
4.0

Clean and organized, bathroom is nice amenity.

Privacy R.  |  First Impressions 
Rating:
5.0

Greg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.

DIANNA R.  |  First Impressions 
Rating:
5.0

It`s great! Everything is smooth. No complaints.

SUSAN R.  |  First Impressions 
Rating:
5.0

Great facility, and Gregg was very helpful and friendly during move in.

Privacy R.  |  First Impressions 
Rating:
5.0

This was the best experience I ever had with a self storage unit. The customer service was outstanding and the facilities were clean and convenient! Great job!

Privacy R.  |  First Impressions 
Rating:
5.0

Manager was very nice. Facility was clean, and has good access hours.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top