I picked up the truck using online application, because the office was closed at that day. I recommend the following: 1. The online instruction doesn't specify where to find the black box with the truck key. I was looking for the black box on the truck, and its cargo area. Turned out the black box was outside the office door on the wall. It was somewhat frustrating, Please update the instructions with the location of the black box. 2. While looking for the black box, I was trying to contact a UHaul representative with the question. The only well visible contacts were the address and phone of the office, which was closed. Their phone was sending me to the voice mail, which would be read in a few days. I finally found 800 number in one of emails/app messages. People at 800 number were great. Please, make sure that the 800 number is included everywhere where UHaul contact information is provided, especially on the days when the local office is closed.
Zinovy D
Arlington Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arlington, MA 02476
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Alfred SEverything was straightforward and the van I rented was almost new!
Kenneth HJeremiah was so excellent to work with. Five stars!
eva zIt’s always a great experience, especially at the Arlington location. Great customer service, too!
David S