Customer Reviews for Arlington Self Storage
(U-Haul Neighborhood Dealer)

802 reviews

12 Brattle Court   Arlington, MA 02476

(781) 583-1212

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(781) 583-1212

12 Brattle Court
Arlington, MA 02476

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Phil D. 
Rating:
5.0

The truck was smelly

Mojtaba P. 
Rating:
5.0

Customer did not leave a comment.

Jonathon P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Sean is an outstanding employee. We have dealt with many UHaul locations (!), and Arlington Self Storage is ALWAYS at the top in customer service. I can't say enough good things about how kind and patient Sean was. Moving is stressful, but working with Sean was a positive moment in an otherwise stressful day. I absolutely recommend this location for UhHaul rentals. Give this young man a raise! :)

PETER D. 
Rating:
5.0

Make sure employees know how to secure trailers. Trailer came off 3 miles after facility due to inadequate fastening to ball.

James D. 
Rating:
5.0

The service staff is excellent.

Sosuke H. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Imke R. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

LING L. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
4.0

Customer did not leave a comment.

Stefano S. 
Rating:
5.0

Rented full-sized van for round trip of 700 miles. Van was practically new — in excellent condition and a pleasure to drive.

David A. 
Rating:
5.0

Customer did not leave a comment.

Christian T. 
Rating:
5.0

Customer did not leave a comment.

radu F. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE A. 
Rating:
5.0

Extremely polite and hard working staff

Andrei N. 
Rating:
5.0

Customer did not leave a comment.

MIchael T. 
Rating:
5.0

great and efficient

Lauren W. 
Rating:
5.0

Great staff. Very courteous. Easy to get to location.

Philip F. 
Rating:
5.0

Customer did not leave a comment.

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

The only glitch was the inability to connect to data from the parking lot. A wifi hotspot by the lockboxes would be amazing.

Leba H. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Roland V. 
Rating:
4.0

Customer did not leave a comment.

Jeevani R. 
Rating:
5.0

The girl at the counter was so nice !!! Very helpful she made it a Great Experience !!! I would highly recommend renting at this U-Haul.

Nancy L. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Ramin G. 
Rating:
4.0

Please check seat belt latch on drivers side. The warning light and beeper were on. Turned back to office. The attendant got the light to go out, but the light and warning beeper started up again once we were on the road. It was very annoying, and worse, even after several relatchings, the drivers seat belt popped out twice during the trip. The attendant was very responsive. This is a maintenance issue.

Grace A. 
Rating:
5.0

Fantastic customer service thank you Jessica! Everything went without a hitch So appreciated the organization and cleanliness and easy instructions

Deborah P. 
Rating:
5.0

Excellent service, I was very impressed.

John M. 
Rating:
5.0

The truck was clean (in the back) , however the driving area was not clean, that could go better. I had an excellent experience using the app to pick up/drop off the truck, no issues and super convenient

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Idette M. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

I tried to do the 24/7 Truck share, but it is not very user friendly and luckily, Jessica arrived at her job early and was able to assist me in getting my truck when I was supposed to. Jessica was great and very friendly.

Colleen O. 
Rating:
4.0

Customer did not leave a comment.

Troy P. 
Rating:
5.0

Very good all around

John M. 
Rating:
5.0

Easy and great service

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Dwight J. 
Rating:
5.0

Frank was so nice and helpful!!

Alyssa T. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

The App could be a little faster when checking in.

Dana S. 
Rating:
5.0

Online checkin was great and fast until I needed the key. Then I had to wait in line. Must be a better way.

BRIAN L. 
Rating:
5.0

- the self check-in needed 3 phone numbers to track us down. Not sure why this is needed and luckily my husband was with me and also had a cell. - while the truck looked clean, it would have been good if the cabin was super cleaned especially during COVID times - I left my sunglasses in the truck and hope to get it back. I emailed and tried calling the place but no reply yet.

Sophie V. 
Rating:
5.0

Customer did not leave a comment.

Perry J. 
Rating:
5.0

Customer did not leave a comment.

Gabriella A. 
Rating:
5.0

Customer did not leave a comment.

Sherry E. 
Rating:
5.0

Only issue is the price and difference between advertised and final Bill. The $19 is very prominent in the advertising but final bill is several times that. All explained but still a surprise.

James E. 
Rating:
5.0

Customer did not leave a comment.

Tad B. 
Rating:
5.0

Customer did not leave a comment.

Marina D. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

The cargo area of the van was reasonably clean, yet clearly not swept after the renter before me. I left it in the same condition as I received it, perhaps a little better. The auto check in app should have room for comments in the inspection section and not a simple yes or no.

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

Esther Sara Feld B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

This is a treasure to have in Arlington. I easily rented a van to supplement our move and it was quick and easy. I am a repeat customer.

Nancy K. 
Rating:
5.0

Friendly staff.

George E. 
Rating:
5.0

Customer did not leave a comment.

Agustin R. 
Rating:
5.0

Everything was easy and efficient. The gentleman was very pleasant and informative. The rental truck was clean and ready to go!

Ronnie S. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Service was excellent. Staff showed up when scheduled. They were friendly and helpful in dropping off and picking up the boxes on both ends of the move.

Richelle M. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

The woman at this facility who helped me with the rental was extremely pleasant and professional. I would not hesitate to rent again from this location due to the awesome service that I received from her!

Paul C. 
Rating:
5.0

The young lady who assisted me with the rental provided great customer service, was friendly and professional.

Christopher A. 
Rating:
4.0

I was charged gas charges and I should not have been

Patrick C. 
Rating:
4.0

Nothing really. The location is a littl hard to find as is tucked away, and it was somewhat difficult getting truck through small alley way. This was made up with such great customer service though! The rep was so nice, energetic, efficient with check-in/check-out!

Warren Darnell T. 
Rating:
4.0

Person at the desk was very helpful and nice

DEVIN B. 
Rating:
5.0

The man who's name I believe was Fred and he was amazing!! So kind and just a all around nice man. Thank you

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
4.0

The gas was not full. I had to fill gas more than I used.

Budhapriyavi B. 
Rating:
5.0

Customer did not leave a comment.

Angela Z. 
Rating:
5.0

Customer did not leave a comment.

Deepak K. 
Rating:
5.0

Great, considerate, friendly service. Truck was new and clean.

Jeffrey R W. 
Rating:
5.0

Customer did not leave a comment.

Abhinay D. 
Rating:
5.0

Customer did not leave a comment.

Kirill B. 
Rating:
5.0

Customer did not leave a comment.

Semyon P. 
Rating:
5.0

make sure windshield is clean, inside and out

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Aaron R. 
Rating:
3.0

The phone number listed on the UHaul site for this place was not in operation.

M Lise H. 
Rating:
5.0

Customer did not leave a comment.

Nicole N. 
Rating:
5.0

Friendly and Convenient!

Joshua F. 
Rating:
3.0

First location messed up my reservation, so I had to go to this one which was farther away. Truck had an oil change alert that prevented me from reading the odo. App didn't work to allow me to upload pictures of the dents in the back inside. Overall pretty bad experience.

Wilson G. 
Rating:
5.0

Great service.

JEFFREY G. 
Rating:
1.0

Customer did not leave a comment.

Melanie M. 
Rating:
4.0

customer service was very good at this location. There was an issue with the return off my rental truck using the mobile app but the person onsite was able to address the issue and correct invoicing. Very satisfied with my experience.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

pruthvi raj M. 
Rating:
5.0

Customer did not leave a comment.

Carla G. 
Rating:
5.0

Provide gasoline policy ahead of time on website

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Great service

Alireza B. 
Rating:
5.0

in my check in/out experience it seemed to be disjointed between being able to do everything with the mobile app and the website. It would be better to make sure the mobile app was a good beginning to end process and while allowing reservations to be made on the web, really make sure that the mobile app did that and more. The location was very clean and neat and the guy who helped me check in did a good job. I've not rented a u-haul in 20 years, but really enjoyed the experience and recommend to a friend.

eugene D. 
Rating:
5.0

The staff was very friendly and efficient.

George S. 
Rating:
4.0

I used the mobile check-in on my phone. This service would have been great if there was some way of not having to wait for the attendant to finish with someone who had arrived to the lot after me, but got to the desk first since he didn't use the mobile check-in.

Leba H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

experience exceeded my expectations

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
1.0

Make sure that reservations for 24/7 rentals are actually set as such. I had to wait on hold with customer service for 40 mins in the heat to be able to pick up the van

Amy U. 
Rating:
5.0

Greg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.

DIANNA R.  |  First Impressions 
Rating:
5.0

It`s great! Everything is smooth. No complaints.

SUSAN R.  |  First Impressions 
No reviews have been submitted for this location.

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