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Kevin M
Customer Reviews for Armour Building Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sent here by U-Haul in Haltom City for drop off since their system showed they were open on Sunday. Arrived at this location to learn that they are not open on Sundays. Called the number for this location and was told they are not open on Sundays. This is a storage unit location with gate access. During this conversation, I explained that I was returning 15 foot U-Haul truck. There is a key-pad, and the person most certainly could have given me a code to open the gate to drop off the truck. No such luck. Was sent to another location that U-Haul said was open to find them closed and no U-Haul equipment. Was instructed to drop off anyway only for the owner to call me Monday morning stating they do not deal or rent U-Haul equipment. They did however contact U-Haul and had the truck retrieved. U-Haul needs to update their system in the worst way. This was an extremely poor experience. Hard for me find much fault at all with where I was sent for drop-off, but so disappointing from a customer standpoint.
JOHN WAmy was great!
Oscar GMs. Amy helped me out as always. She is outstanding explaining the process and options offered. I’ve conducted business with her in the past and her work is great. She’s an asset to your company.
VICTOR GAmazing customer service
Kristin CJust keep doing an excellent job
BRANDON JExcelent
Nixon RWorst experience ever
Trent Twould have appreciated moving blankets available
WILLIAM VVery easy to complete my business and acquire the rental. return was very accommodating as well. JM
Joel MWas difficult as we couldn’t find the other location we were supposed to drop off at. No one was at the location, but they did answer our call and directed us to the correct number so we didn’t have a wrong drop off location. Very helpful.
PAULA CConvenient drop off location and U-Haul.com has an easy return process. We didn’t get help from anyone at the location because they closed early for whatever reason.
ANGELA DThe van's alignment was off, so I had to keep the steering wheel turned about 45 degrees to the right just to stay on the road. Taking curves, especially with a heavy load, was difficult and required extra effort.
chelsea cEverything was great!
ELIZABETH HMe encantó mucho el servicio los felicito
WILMER JDidn’t need any help dropping off
BOBBY SThank you for assisting me!
LUCAS HVery friendly and professional Lady. Great and smooth process to rent a truck, I highly recommend this place located in Hempstead Texas
AGUSTIN TI can’t remember the name of the lady that helped us but she was very nice, professional and efficient. The truck was was clean and looked fairly new. Dropping the truck off at the location in McKinney was easy and quick as well. Overall the entire experience was pleasant.
Felicia JGreat rental experience! Thank You.
Fred WThank you for the fast friendly service.
Fred WEverything was very easy and smooth sailing. Great friendly helpful
Melissa CTried to help get me refund but renting location would not work with them!
Jeff AI don't believe there is anything else that the company and Ms. Amy can do to improve the service received she is an amazing person wonderful personality and customer service very hospitable
BARBARA MGreat service
Fred CThey always have what we need.
Amy LThere was a rolled blunt sitting on the dash… ash in all the cup holders.. should probably check for drugs before another family uses this…
Brooke KGet rid of the after hours return process!!! The location was great and the equipment was well maintained and clean. However, I did not like the after hours return process. I found it confusing. I am 62 years old and would have preferred an actual person to be in the office to take the keys and look the truck over.
CHARLES Lnothing- everything went smooth and easy
Kurt HUhaul needs to fix the app and website
Janet SQuick and easy!
Jalin RAlways friendly and accommodating.
Gary NExtremely polite and helpful staff, conveniently located, and a smooth and simple transaction. Would definitely recommend.
Tamie BBe on time. Also, if you are running late then try to alert the customer so we won’t think we are being stood up. Also, clean equipment should be given to customers. The truck was very dirty.
Delaney SThank you Mrs. Amy! You delivered!
BRITNEY SOverall, this was another great rental. Truck was clean, comfortable and plenty of room. Very suprised of fuel economy.
CHRISTOPHER WI did not book pickup at this location. I was supposed to pickup in Brenham TX but was informed on arrival that I needed to go to a different location. I wish Uhaul would have emailed to inform me of this change.
Cameron HX
Richard BAmy was super helpful and efficient.
Kelly REach time I need to move my college student to new housing , I use this UHaul Location! Amy is so nice and helpful. She’s knowledgeable about the Uhaul trucks and accessories and shows you each step of the way. Uhaul is such a great value. A 10’ or 15’ truck for $131 to $150 is amazing. Big savings Amy checked me out and checked me in so fast. Always coming back.
Caro ENothing
Louise CVery honest and friendly
beth gEverything was great. Fast friendly service. Would highly recommend.
Jason TWeather was horrible but she was a real trooper helping me. Thanks again
Preston CExceptional service. Blessed to have them near
Doug BAlways a great experience!!
William BI go out of my way to rent from Armour Building Sales because they are such GOOD people. Really make me feel welcomed.
David SGreat experience! Thank you for great service and user friendly app!
Tiffany EGreat service. Very easy to rent from and accommodating.
Sherry EAmazing service
Joahanna SAlways fast friendly service at Armour Building sales !
Jeff WNot anything
Lloyd TFast and friendly service. Very accommodating. I’d recommend them to anyone. Thanks!
MICHAEL DI wouldn’t recommend the 24/7 pickup to anyone! It was a nightmare and took over 2 hours plus I had to go out of my way to go to another location to end picking up my U-Haul which did have my dolly or moving pads .
Siobhan VShe did an excellent job. Very friendly and helpful
Kevin WLower rates lower mileage
Alvazola MIt was a quick call to reserve. And easy check out!! Truck was huge and clean. Everyone was so nice
Caro EIam satisfied with my experience with you guys...Very Professional....No Complaints from me
Troy RAll was good.
Robert M