Customer Reviews for Arrow Pawn & Jewelry #3
(U-Haul Neighborhood Dealer)

Rating:

3.0

It was convenient but parking lot was tricky to get a 26 foot truck out from behind the business to the road.

Rating:

5.0

Gentleman who assisted me was friendly and well mannered. He explained everything very well and made the process easy. The truck however did not drive smoothly I feel it needs some maintenance.

Rating:

1.0

I would not recommend this location to continue operating as a U-Haul truck share location. General manager has zero people skills and truck was not in great condition. Manager was not able to remedy the issue I had and even went as far as accusing me of lying about the check in process. Sound like a good U-Haul partner that creates a repeat customer? Certainly not.

Rating:

2.0

I did mobile pick up and drop off. Both pick up and drop off took about 45 mins. I arrived at 6am and because I was out of state, they required 3 additional contact people’s info for them to call BEFORE they let you leave with the U-Haul. So if you’re planning on doing early mobile pick up, make sure the contacts you list are either with you, or awake so they can verify. They also charge a “guesstimate” based on how many miles you think you’ll be using before you can leave with the U-Haul. You do have to put gas back in it before dropping it off. Then after turning it in, they calculate and take more or give money back based on its turn in condition. The drop box also has a strong magnet so it can be difficult to open it to leave the keys. My U-Haul was unlocked with I got it. I also reserved an appliance dolly and when I picked up the U-Haul, the dolly wasn’t there. Later, when they opened, they said it was because they were running low on them and couldn’t provide one, although this was never communicated before and I needed to move a washer and dryer from a third floor apartment. Also upon drop off, they require you to take multiple pictures, however, the pictures took about 5-10 mins each to upload. The website made it seem like this would be a quick and easy process but both mobile pick up and drop off was terrible, long, and highly frustrating… especially before and after a long day of moving. If you’re using U-Haul, I’d recommend waiting til they’re open to pick it up and drop it off.

Rating:

3.0

Dropped key in Dropbox, store was closed

Rating:

5.0

The gentlemen at the counter were very friendly and helpful. There's no improvements to be made, good job guys.

Rating:

2.0

Don't lock the lock box

Rating:

5.0

Very friendly people

Rating:

3.0

Hard to get in and out because of very popular food restaurant, luckily the truck wasn’t any bigger. Truck definitely needs some maintenance the breaks were terrible glad i wasn’t taking it on a very long trip.

Rating:

4.0

Everything was great!!! Only one big problem left DOLLY loose on back of truck and was banging the back of my head when I stopped until it had my body at tense, with headache...

Rating:

3.0

They had meet give them the keys never looked at the vehicle. I had a whole list of issues I would really like someone from you Hall to contact me.

Rating:

4.0

More signs to indicate where drop off is

Rating:

4.0

The staff was polite and a pleasure to work with. Thanks again!

Rating:

2.0

The vehicle had debris in the cargo bay - trash - and an ear buds in the cup holder. Additionally, due to the restaurant next door, the parking lot was extremely congested and my buddy had to get out of the vehicle to direct traffic. Finally, the truck only had a 1/3 of a tank of gas upon my arrival.

Rating:

5.0

FANTASTIC customer service! THANK YOU very much! I'll definitely utilize your location for upcoming U-HAUL needs.

Rating:

1.0

It was a muddy, confusing mess.

Rating:

3.0

More signage for location of key dropbox

Rating:

1.0

This was the 3rd location that changed to for my reservation. It was supposed to have everything I reserved. But it still did not, two big stuffs (hand truck and furniture dolly) for moving were still not available! We came to the store around 9:30am flying over from other state. The official store open time was at 10am, but 3 store employees including the manager were already in the store. We talked to them many times to ask them to start the paper work since we were going to move to another state and there were lots of tasks need to do. The rental office in another state would close early and not open on Saturday and Sunday. We even begged them but they still ignored us and locked the door. They were extremely not friendly at all. We only got the truck and tow dolly around 10:20am. Time was totally wasted there. What a bad experience in this U-Haul store!!! By the way, the gas on the truck was not fully full. I filled the gas all the way to 100% full when I returned. Also there was a hole very obvious on the windshield, but the store didn’t tell us when we got the truck! Today 8/14, a lady from U-Haul called me. I told her this terrible experience. She said she was going to call the store manager but hanged up the phone on me. What is wrong with U-Haul now???

Rating:

5.0

i wish i would have got credit for the EXTRa gas i brought the unit back with considering the price of gas these days😭but overall had No problems

Rating:

5.0

U-Haul should offer an hourly rental rate for their customers. I used the truck for 1 hour & my round trip was 4 miles.

Rating:

5.0

The pickup location was changed the night before pick up from a location 1 mile from my house to a location 12 miles away. It was very frustrating when they did not open as early as my original location and the late opening was not mentioned in my verification email. I was forced to delay my departure due to the change in pick up location. This was a UHaul problem, not the Arrow Pawn & Jewelry.

Rating:

3.0

Computer wasn't working.. We were told from pick-up in NC (Garner) that we could drop off at our c U-Haul the closest where we live in Melrose, Fl. When we lived in in Green Cove the closest was on Blanding . Called Interlachen & they said no problem. Find out UHaul gouged us seniors for $75+tax for wrong drop off????? We were told closest dealer 20 min away, so why take it over an hour away especially when it was okayed.

Rating:

5.0

They did a good job from start to finish. Will definitely be coming back

Rating:

1.0

The address to drop off at 731 US Hwy 70 W Garner, NC 27529 needs to be updated. When you type in the address to your gps device it takes you to no man’s land. There is nothing but woods. After waiting on hold and finally getting a hold of the drop off place, they were tucked in on the other side of the highway. It caused me and extra 30 minutes to figure out where to drop off the truck.

Rating:

3.0

Have equipment reserved where it’s supposed to be and not make the customer drive all over trying to get what is needed.

Rating:

3.0

I would rather be informed at least 3 days earlier if I have to pick up my truck elsewhere and can’t check out by 8am…I had a problem with online checkout and wasted a whole hour trying to get verified.

Rating:

2.0

Person attending the uhaul location was not helpful and told us he had to leave when we arrived. This was at 1:15 pm and we were told by uhaul that the hours there were 1pm to 5pm. Another customer was told there was no more room to put his returning vehicle within the gates.

Rating:

3.0

I scheduled to pick my Uhaul early in the morning weeks in advanced. I had friends, family, and professional movers ready to go at 8 am at my house. I got a call about 15 hours before that no Uhaul would be available until 10 am. I was scrambling to change plans and push everything back. Next morning I arrive at 9:45 to pick it up. No Uhaul in sight. We were told there was a scheduling error with no idea if we could even get a truck that day. I sat on hold with Uhaul customer service for over an hour before I hung up when the truck pulled in the parking lot at 11:30. All of our friends, family, and professional movers had been waiting at our house during this time. I was crying and having a mental breakdown. The man at the pawn shop was exceptional and very transparent the whole time. This was NOT his fault- it was directly on Uhaul scheduling. I will absolutely never use Uhaul again.

Rating:

3.0

We received horrible service from U-Haul. This is the second time we have requested a truck well in advance, and the truck was not available. On Friday afternoon, we went to pick up a non-existent truck. We then had call four different times to have someone actually try to help us. Then, we could only get a 10 foot instead of a 15 foot truck and had to drive 30 miles out of our way in Friday rush-hour traffic to pick up the truck. Having to do all of that put us three hours behind on our moving plan. We will never use U-Haul again.

Rating:

1.0

Everything was horrible the truck was leaking oil, jumping while driving, and was not that clean in inside. Also the latch couldnt lock the uhaul so i had to leave my uhaul open over night.

Rating:

4.0

N/A

Rating:

3.0

Poor customer service

Rating:

1.0

There were no signs so we had to walk around the whole building to find the drop box. QR code did not work so I had to call for help/assistance

Rating:

2.0

Key drop off box was hard to find and not in plain sight.

Rating:

5.0

Great customer service. Willingness to go beyond expectations. Very friendly atmosphere.

Rating:

2.0

Uhaul in general sucks, I will never rent again... hello penske

Rating:

2.0

This place was friendly but weren’t very familiar with doing a rental. The main uhaul facility was only a mile up the road so I could not understand why I had to pick up my truck at a pawn shop.

Rating:

5.0

Very efficient and friendly place.

Rating:

2.0

Give us the things we requested in the original contract. Don't give us a run around. Admit when errors have been made. Refund our money appropriately. Don't say we won't be charged and then charge us.

Rating:

5.0

The guy was very helpful and informative. He knew a lot about uhaul and was able to answer all of our questions. He helped us pick the best options for US.

Rating:

4.0

The staff is friendly and very professional

Rating:

5.0

This Capital Blvd location staff is outstanding in excellent customer service, attitude and are extraordinary people. They deserve a RAISE!!!

Rating:

5.0

Great service

Rating:

1.0

Again, this was not per chosen drop off location. It was once again randomly assigned to me. Again a very big inconvenience and very unprofessional.

Rating:

2.0

it took way too long to rent (45 minutes!).Even after all appropriate information was preloaded online. The truck had lots of sand in the bed and there was what looked old food on the seats in the cab.

Rating:

4.0

Tried to return the vehicle after hours. Using the Uhaul app the location option did not work. The pawn shop personnel informed me that the location equipment was not working. Made for an inconvenient return.

Rating:

1.0

I order 3weeks in advance. 12 truck got email day before they had give me a 16 cause didn’t have 12 .arrived in morning to get truck . In it was only a 20 truck . Which was way to big.

Rating:

2.0

It was extremely far for me to drive. I passed three UHaul stores with many trucks before arriving at my pickup spot. The phone service is horrible in the area so mobile pick up took a long time. The U-Haul

Rating:

3.0

The Uhaul portion of this business was not well marked. There was not much room to park and nobody available to help

Rating:

3.0

The drop off was taking too long. He was moving the truck several times and had to retake pictures. I was waiting patiently and was not told that he was finished untill I asked. I could have been on my way and he could have done most of the tasks after I had checked in.