I did mobile pick up and drop off. Both pick up and drop off took about 45 mins. I arrived at 6am and because I was out of state, they required 3 additional contact people’s info for them to call BEFORE they let you leave with the U-Haul. So if you’re planning on doing early mobile pick up, make sure the contacts you list are either with you, or awake so they can verify. They also charge a “guesstimate” based on how many miles you think you’ll be using before you can leave with the U-Haul. You do have to put gas back in it before dropping it off. Then after turning it in, they calculate and take more or give money back based on its turn in condition. The drop box also has a strong magnet so it can be difficult to open it to leave the keys. My U-Haul was unlocked with I got it. I also reserved an appliance dolly and when I picked up the U-Haul, the dolly wasn’t there. Later, when they opened, they said it was because they were running low on them and couldn’t provide one, although this was never communicated before and I needed to move a washer and dryer from a third floor apartment. Also upon drop off, they require you to take multiple pictures, however, the pictures took about 5-10 mins each to upload. The website made it seem like this would be a quick and easy process but both mobile pick up and drop off was terrible, long, and highly frustrating… especially before and after a long day of moving. If you’re using U-Haul, I’d recommend waiting til they’re open to pick it up and drop it off.
Nina C
Arrow Pawn & Jewelry #3
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Garner, NC 27529
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Dropped key in Dropbox, store was closed
Artez RThe gentlemen at the counter were very friendly and helpful. There's no improvements to be made, good job guys.
Michael JDon't lock the lock box
Benjamin CVery friendly people
BETINA T