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MARK M
Customer Reviews for Arrow Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rosemary was working the location and was of great helpful and friendly.
SONYA BI don’t know if there is anything to improve other than to have brand new trucks! John was amazing both in the pick up and drop off. Super efficient, friendly, knowledgeable and helpful. Made doing business here a pleasure. My go to location now. No wonder all the ratings are five star!
Gina LThe young man who rented to me was most professional and competent. Give him a raise.
ALI HLittle better maintenance on trucks Driver side mirror was loose
MARK MStacy was INCREDIBLE. So kind, patient and just refreshing to work with.
SARA-LISA Pgreat and quick service. shows love to all. ill bring doughnuts there if i rent again.
FRANK LStacey with Arrow Storage was fantastic!
TORY LSuper friendly and helpful staff.
BRIAN GAbsolutely A+++ Easy process to rent-open on Sunday and didn’t need a reservation-no hidden surprise fees-nice clean smooth running truck and the young man at the counter was so very professional,friendly,knowedgeable,quick,nice and accommodating! Thank you!
YVETTE LFriendly and helpful service, definitely using this location again.
Brittany RThe staff at this particular location is EXCEPTIONAL!!! I have no idea how they find people so friendly, so heart-warming and so concerned about the customer. I only rent one place in this town and it's this one!!! Continued great job, I'll be back!!! Thx
SCOTT SArrow Self Storage has been a good place for us for almost 10 years. We have successfully rented U-Haul trucks several times. That said I don’t appreciate the advertisement of 19.85 per day and then you almost double the price after adding mileage plus gas. It’s just such shock each time.
DAVID WWe have been customers of Arrow for almost 10 years. Well run operation. We have rented U-Haul trucks several times, all satisfactory.
DAVID WI came in off of Alma School near the complex there, and it was a little harder to find coming in from there. Otherwise, fantastic location. Stacy and Tom are both phenomenal folks
IAN MThe customer service was awesome and the woman at the place made things very easy thank you so much.
NANCY NYour customer service options are a bit confusing. I had an issue before pickup and tried chat, which directed me to call customer service, and after I'd selected the option for reservation confirmations and changes, the person on the line still has to redirect me to reservations.. the entire process beyond that jumble worked quite well.
BRANDI TStaff was friendly and helpful. Made the transaction super quick and easy.
ANGEL IFriendly staff at this location, awesome experience
Kayla RStacey and Alex were fantastic! They opened promptly at 9 a.m., checked us in super quick, and we were on our way in 5 minutes. Return was even quicker. They were so friendly and helpful, especially after the disappointing experience I had trying to use the UHaul app and 24/7 self-move option -- major fail! Thanks again, Stacey!
Andre FStacey was so helpful and knowledgeable about the whole process! Made everything about our move sooooo much easier!! Thanks Stacey :-)
Lisa WEverything was great and especially the staff--she was very helpful and informative, thank you!
meredith pthe front desk was very helpful and sweet. i have had other experience with uhaul locations that have been very unpleasant so this was out of the ordinary. she made it easy and convenient.
Derek TNothing, Stacey, her husband, Edward, and Rich were all beyond fantastic.
JACK GThe customer service here was phenomenal. They were so nice and accommodating. It really made renting a truck so easy and seamless.
Trina AGreat service. Felt welcome and they accommodated my request. Very professional! My new go to Uhaul dealer.
Thomas DNot a damn thing , keep up the great work , Appreciate the help at the last minute And Thankyou. Audry Mark M
MARK MIt was very convenient for pickup and drop-off. Thank you.
regina dOverall the location and customer service at Arrow self storage was great. The mechanical condition of the U-Haul truck was poor. The oil pressure light kept coming on, air conditioning blew warm, and a major vibration from the vehicle on the freeway. Honestly I used it for one trip and returned it early because I did not have time to deal with a broken U-Haul truck while moving over the weekend
Josh PI think it needs a tuneup , not easy to start
MARK MGreat customer service as well!
Patrick GAudra was awesome with helping to rent a truck and set up storage rental. Awesome customer service.
Bella HI was overcharged on the mileage by about 24 extra miles. I contact the location and was told it was accurate and it was on my contract. I took pictures of the odometer. The office location was not able to help. I contacted U-Haul customer service and they were able to confirm that I did get over charged and the office location made an error. They looked at the U-Haul milage from the previous person who drove the same truck and noticed the milage start was the same as when I got it. I did ask the office location to double check the milage of the last person who had to see if they accidentally made an error however I was told it was correct. I’m glad I called customer service and didn’t take the advice from the office location.
Jesus GDo not rent from Arrow Self Storage. The equipment they rent out is poorly maintained, and the customer will end up paying the bill. I rented a 15 ft. truck on May 19th for a local transfer. The truck was not clean inside; there was debris from the previous user and it was not swept out. More importantly, the truck is in poor mechanical condition. When you step on the accelerator, the engine revs excessively and the truck requires heavy breaking to slow it down. According to the contract, I drove a total of ten miles which is accurate according to my calculations. I put two gallons of gas in the truck since UHaul states that these trucks get ten miles to the gallon. I felt like I was being generous to put in two gallons. Instead, I was charged a $25.00 fee for not returning the truck at the same fuel level as when I rented it. That means that the truck got less than five miles to the gallon. I would hate to think what I would have had to pay in gas if my move was 20 or 30 miles in length. Getting less than five miles to the gallon and not letting the customer know that before renting the truck is bad business practice and very unfair. I don't know who is responsible for the maintenance of the truck, but I am certainly not, and I should definitely not have to pay the bill for a poorly maintained truck. When I called Arrow Self Storage and told them about the poor mileage, I was told that there is nothing they can do about it. I've rented UHaul trucks twice in the past month, and up to now I have had a good experience, although with a different rental facility (Desert Mercantile). If I run into this kind of problem again, it will be the last time I use UHaul.
Malcolm Hstearing is very loose
ken kAdd a pick-up! Nothing I can see!
RAYE WNothing, everything was super easy and fast. I will definitely rent from this location in the future.
Kelly CExcellent customer service and friendly
Bella HService and overall experience was awesome! Very convenient
Jeremiah TGreat price
Greg SI’m confused about how the advertised $19.99 cost got to $50.00 so an itemized receipt would be great. We refused all extras so that was very surprising to have it more than double.
Carlos NThe young lady at the desk was very kind and happy to assist in all my needs for the rental
Kelly LThe people at the storage facility were helpful and easy to talk to
Aaron DThe customer service was wonderful!
Mary OThe representative at the facility was very professional, courteous and helpful..
Erin Lin and out like i needed to be.
Tiffany KI was frustrated that I was "required" to return the Uhaul to the same location. This required me to drive out of my way, be charged extra miles, and have to pay extra gas, when that is a part of "Uhaul's convenience and having locations all over for pick up and drop off".
KATHLEEN DThank you guys so much! I didn't get the lady's name that helped me, but she was very nice and fun to chat with.
RACQUEL RThe Mesa location @ Alma School Rd & Guadalupe is really great. Their customer service agent at this location was extremely helpful and friendly. I would recommend this Uhaul location.
BOBBIE DThe customer service was excellent inside the building and the truck was awesome
PATSY PNothing
GLORIA CAmazing experience and the employees were friendly and extremely helpful.
ALAN LCharged me for gas even though I put gas in to where it was at. Advertised for a truck for $19.95 and only had the $29.95 truck.
Godova BNothing Staff was very helpful great job
CECILIO Gwebsite and app need significant interface upgrades.
KYLE CTruck was difficult to start. Low on gas. Check in process was tedious but the lady in the office who helped me Saturday was wonderful.
Amanda MNothing noted. The customer service was excellent!
David MSmall facility need more supplies. Had no shrink wrap. The attendant was very professional, friendly and polite
RICHARD BJames at Arrow was most pleasant and accommodating. While out of Arrow’s control, this is the second time recently that I’ve rented a truck from U-Haul and neither time has U-Haul gotten the dolly request correct. This time I ordered a furniture dolly and an utility dolly and only got an appliance dolly. It would have been an even bigger problem for me if my brother had not had an utility dolly I could use.
Anne RThe human interaction here was exceptional. They were the perfect example of great customer service and experience. However, using the U-Haul phone app to pick up after-hours was a nightmare. I don't have enough space to describe all the ways it went wrong. It took 45 minutes from when I arrived to when I pulled away with the truck. This included entering all my personal information three times and waiting 10 minutes for a chat representative to tell me my rental was approved. I feel bad for this U-Haul location having to be associated in any way with the U-Haul app.
Michael GPicking up truck on the 24/7 app is a bit of a nightmare. The photo wouldn’t register our ID, so when we had to do it manual, the customer service rep had to call and wake up 2 different members of our family, at 7:15 am to verify ....whatever info. What a shit show. It took us 50 min total to get the code to unlock our truck. #callpenske
Robert DEasy friendly transaction.
Luis AThis comment is for Uhaul not a location. I reserved a truck in advance. The day before my move I received a call saying no truck is available. A day after I had a reservation they had a truck for me. This is easy, do not rent a truck if one is not going to be there! This was very inconvenient for me and nobody cared.
Bryan BThe staff are friendly, informative, and helpful with the UHaul applications. They are caring and customer focused. I recommend future Renters to see Arrow Self Storage for UHaul service.
Robert JAttendant was professional and had everything ready when I arrived for pick up. Happy to see the vehicle clean ...windows, mirrors etc.
Michele P