Customer Reviews for Arrowwood Mini Storage
(U-Haul Neighborhood Dealer)

388 reviews

6530 SE Mile Hill Dr   Port Orchard, WA 98366

(360) 769-6149

Office Hours

  • Mon: Closed
  • Tue-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 769-6149

6530 SE Mile Hill Dr
Port Orchard, WA 98366

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Linda is very accommodating when we dropped off the trailer. Five star!!!

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL S 
Rating:
5.0

I loved Linda, the lady working. So fun and helpful!

Sandra H 
Rating:
4.0

Customer did not leave a comment.

GERALD B 
Rating:
4.0

Customer did not leave a comment.

CASEY W 
Rating:
1.0

There was a rat in the vehicle.

Natasha M 
Rating:
5.0

If I reserve a vehicle at a certain location and it is confirmed via phone call, please keep it at that location.

BRUCE O 
Rating:
5.0

Customer did not leave a comment.

GARY G 
Rating:
4.0

The attendant was very attentive

NICOLE S 
Rating:
3.0

If you are not able to use the truck to take items from storage to the dump they should disclose that online before you reserve it. I could understand if I was trying to haul yard waste in it but just clean household items shouldn’t be an issue. Never run into this at any other location.

Kristen E 
Rating:
4.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Customer did not leave a comment.

KIM K 
Rating:
3.0

Access into and out of the site is tight, maneuvering around inside the yard tight. I should not have to make a six point turn just to turn around. I was asked to provide my driver's license and credit card when I picked up the trailer. Several hours later I got an email wanting me to provide a copy of my driver's license. WHY? Once I made the reservation, I was flooded with offers from U-Haul for products and services I did not want or need. If I didn't ask for something, I probably don't need it or want it.

THOMAS L 
Rating:
3.0

License plate lightbulb was burned out.

Peter S 
Rating:
5.0

The experience was great, excellent and friendly service. Quick and easy, definitely will go to this location again when I need equipment.

Sandy K 
Rating:
3.0

Customer did not leave a comment.

Gabriel A 
Rating:
3.0

My son made the reservation over the phone. The location didn't have the size truck he requested, so the reservation was moved to another location. The reservation was for 3 days. However, when I went to pick up the truck somebody had screwed up the reservation and the truck was only available for 6 hours! Fortunately, the original location had a larger truck that was available for the 3 day period and we were able to rent that one. Needles to say it was an unexpected and unpleasant experience.

David T 
Rating:
5.0

Check engine light was on

Johnny S 
Rating:
5.0

We had to travel an hour, past multiple other U-Haul locations to this one. The one we had reserved did not have the truck we needed.

Lisa j 
Rating:
3.0

Customer did not leave a comment.

Jeremy C 
Rating:
5.0

Customer did not leave a comment.

Veronica L 
Rating:
5.0

I've always used U-Haul over my many years. I've never had a bad experience with them. I will always use them because they are well organized and willing to make accommodations to a reservation. My last experience with them was helping my sone move one way. I made a mistake on acquisition date by 7-days after I needed it. Traffic folks placed me on hold, but checked back every three minutes to assure me they were working on my request. Indeed, they were able to juggle their trucks around and allow me to move up my move date. Of course, this put me back in good graces with my son. Thank you, U-Haul staff!

DAKOTA R 
Rating:
5.0

Linda and Rochelle are amazing to work with and we’re very helpful with local knowledge. we would definitely rent from here again

garry p 
Rating:
4.0

Customer did not leave a comment.

Chris B 
Rating:
4.0

Courteous and kind, everything went very smoothly.

Ken B 
Rating:
5.0

Truck rode horrible. New shocks or something!

Bruce O 
Rating:
5.0

I don’t go to any other place. This is the one and only. Linda and staff are rock stars. ps I know I still owe you some tamales. I won’t forget. 😂 lol. Great place. Highly recommended.

COLE B 
Rating:
4.0

Only issue was no ramp to load

Becky H 
Rating:
5.0

Thank you.

Dale L 
Rating:
5.0

Awesome customer service!

Ricardo H 
Rating:
5.0

Customer did not leave a comment.

Elmer D 
Rating:
3.0

I was under the impression if you returned the vehicle with more gas than you took it with that you would be reimbursed the difference on your invoice. It had 7/8 I brought it back full.

Angela W 
Rating:
5.0

Nothing I can think of! Quick, efficient, and friendly!

Mary D 
Rating:
5.0

Great customer service, trucks well maintained!

Katherine G 
Rating:
5.0

Close, clean and convenient

BRENDON B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise C 
Rating:
5.0

My original truck reservation was with Glacier West. When I showed up for check in, Glacier west was closed "unexpectedly". The Uhaul operator contacted arrowwood mini storage and was able to make me a new reservation within the hour. Lynda at arrowwood mini storage was FANTASTIC.

Angelina N 
Rating:
5.0

Customer did not leave a comment.

Tyson R 
Rating:
5.0

You can’t improve beyond. LINDA IS THE BOMB. I mean that. I always look forward to renting. She is super cool and does a great job every time. keep up the great job. Wouldn’t go anywhere else. have a wonderful Christmas all. ☺️🙏🙏

COLE B 
Rating:
5.0

Customer did not leave a comment.

Brett S 
Rating:
5.0

The store receptionist was especially helpful and thorough. Would definitely recommend to a friend

Timothy N 
Rating:
5.0

The office staff was exceptional!

Lisa S 
Rating:
4.0

Not welcoming. We got there and the company had put the last name on my E-mail as my reservation name. All she would say is there is no reservation under your name. I asked could she look it up under my reservation number, and she repeated her last statement. I had no idea what other name it could be under. Finally we sorted it out but it was a stressful few minutes

Richard k 
Rating:
5.0

Staff were extremely helpful and efficient. Instructions provided were also clear and brief Thank you. Will recommend and come back again.

Thomas U 
Rating:
5.0

Customer did not leave a comment.

Keith L 
Rating:
1.0

It’s rough and needs some pot hole help ASAP. It’s super ghetto.

Rebecca N 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Nice people. Excellent service.

Alison S 
Rating:
5.0

Customer did not leave a comment.

Ken S 
Rating:
5.0

Customer did not leave a comment.

renee b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam C 
Rating:
5.0

Customer did not leave a comment.

Steven L 
Rating:
5.0

Customer did not leave a comment.

Marion P 
Rating:
5.0

Absolutely nothing!

Ann J 
Rating:
4.0

Customer did not leave a comment.

Christopher N 
Rating:
4.0

I was quite happy with everything.

desiree s 
Rating:
5.0

Customer did not leave a comment.

Erica W 
Rating:
3.0

They charge almost $2 per mile. It’s not after so many miles you get charged, it’s every mile so it cost me over 1thousand dollars to move two hours away

Nicole P 
Rating:
5.0

I don't have a camera in my phone so the whole check in process was aweful

Josephr p 
Rating:
5.0

Customer did not leave a comment.

Ron W 
Rating:
5.0

There is an issue with the Uhaul truck I drove today. I was told about the issue after I was given the keys, even though there were 3 other trucks in the lot that were the same size I got a truck that had an ignition issue. It took a few minutes to turn the truck on a few times. It acted like the steering lock was on but it wasn’t, the key simply would not turn. I was worried at one point that it wasn’t going to work at all. Not at all a great experience.

Stephanie H 
Rating:
4.0

Customer did not leave a comment.

Robert D 
Rating:
3.0

Customer did not leave a comment.

Sara B 
Rating:
5.0

You couldn’t improve this location any more Linda is freaking awesome. Great costumer service. Always happy to see her. I promise I’ll clean my truck better next time I feel terrible. So sorry. Thank you all for everything.

COLE B 
Rating:
5.0

Friendly customer service. No issues encountered.

peter h 
Rating:
5.0

Customer did not leave a comment.

Stevan J 
Rating:
5.0

Service was friendly and fast. Truck was clean and worked great. No hassles.

Gabriel R 
Rating:
5.0

Customer did not leave a comment.

Adam B 
Rating:
3.0

Could have been more friendly

JEREMIAH H 
Rating:
5.0

Friendly, helpful, professional staff. Good work!

Paul S 
Rating:
5.0

Fast and easy drop off, friendly office woman.

Tom h 
Rating:
5.0

Customer did not leave a comment.

Bonnie M 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
4.0

The YouTube video illustring how to secure the load on the tow dolly was really good, but, it was a challenge getting the vehicle centered onto the dolly. Adding something to the effect "...focus on centering the hood (hood ornament, panel crease...) down the tongue of the dolly will help get the vehicle loaded and centered." might help. That's what I used on the third try, and it loaded perfectly.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

MARTIN O 
Rating:
5.0

Customer did not leave a comment.

Jerald W 
Rating:
5.0

Lynda always provides outstanding service and makes the entire rental process easy -- thanks to Lynda!

Craig S 
Rating:
1.0

The worst customer service I've ever had. Both that ladies that work there were very rude. I will never go back there or recommend anyone renting a uhaul there. They were not open on time..keep there doors locked at all times..won't allow customers in there lobby you have to wait outside. I have never seen such poor customer service. Very disappointed

DAWN M 
Rating:
3.0

The lady at the front was rude but my uhaul was like any other it got the job done only complaint is the lady at the front.

NAOMI C 
Rating:
5.0

Everything with my experience was great as always. All the employees are very helpful, very nice, and super professional. The equipment is always clean and in great shape. This is the facility that I recommend to any and all residents from my property. Which is 97 units. So I go through this uhaul facility all the time. They are great. Keep up the great work.

COLE B 
Rating:
4.0

Customer did not leave a comment.

Kevin B 
Rating:
3.0

I wouldn’t recommend Uhaul to anyone, I cannot believe I asked for a location close to me and they had me go several miles away from my house, to just rack up more miles at $1.89 a mile. I will definitely go with Budget or Another company that has a flat rate.

TAMMY F 
Rating:
5.0

Customer did not leave a comment.

CHARLES C 
Rating:
5.0

The 2 ladies did a great job. And were very pleasant to deal with.

Mark S 
Rating:
4.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
4.0

Customer did not leave a comment.

Mark V 
Rating:
3.0

Customer did not leave a comment.

gypsie g 
Rating:
5.0

Customer did not leave a comment.

RONALD P 
Rating:
3.0

Customer did not leave a comment.

Ryan F 
Rating:
3.0

No one was even there when we dropped it off and there were no lights on outside so I was unable to see. Not a safe location at all since there were no outside lights to see if creeps were hiding in shrubs.

Linda W 
Rating:
1.0

The truck was clean but way over priced. The trucks check engine light came on shortly after getting the truck for only a few hour rental. The parking break didn't function either. For the price I paid, it shouldn't have been such a run down vehicle, where is all that money going??

Kristen K 
Rating:
4.0

Customer did not leave a comment.

JENNIFER B 
Rating:
5.0

Customer did not leave a comment.

Martin M 
Rating:
5.0

Keep doing what they are doing

TIMOTHY N 
Rating:
5.0

Customer did not leave a comment.

Mitchell S 
Rating:
5.0

Customer did not leave a comment.

Wendy C 
Rating:
5.0

The service is the best! I will definitely use this location again. Thank you,

Bill O 
Rating:
4.0

Check engine light was on. driver's visor broken. If you are going to charge $1.19/mile, trucks should be checked and serviced. Customer service was great! Wasn't able to inform because we dropped the truck after hours.

Inga F 
Rating:
3.0

Terrible customer service.

Joseph V 
Rating:
2.0

The woman running the location was not personable

Greg G 
Rating:
3.0

Customer survive was horrible, rude and hidden fees, very disappointed.

Jennifer B 
Rating:
3.0

Very clean. Decided to go with a bigger unit

MARY G  |  First Impressions 
Rating:
3.0

I didn`t use this storage unit. I tried to cancel, but the phone number given couldn`t find my reservation to cancel it.

KATHY W  |  First Impressions 
Rating:
3.0

I did not use this facility. I needed something larger, located on ground floor.

Privacy R  |  First Impressions 
Rating:
1.0

I was forced to cancel this reservation because Arrowood would not hold my reservation for one week.

Privacy R  |  First Impressions 
Rating:
3.0

Cancelled reservation

Privacy R  |  First Impressions 
Rating:
3.0

Quick and easy

Privacy R  |  First Impressions 
Rating:
1.0

Customer service was so rude. As I was moving in, there were a lot of people blocking the front, making it harder for me to access my space, and not moving in that day.

BELY B  |  First Impressions 
Rating:
4.0

Great experience!

Privacy R  |  First Impressions 
Rating:
5.0

We cancelled this reservation, however we did use this location to return our U-Haul truck and the service was fast and friendly.

Privacy R  |  First Impressions 
Rating:
5.0

Although I ended up not needing the unit at this time, I have rented from them before and have always been pleased!

Privacy R  |  First Impressions 
Rating:
3.0

Clean

Privacy R  |  First Impressions 
Rating:
4.0

Very friendly

Privacy R  |  First Impressions 
No reviews have been submitted for this location.
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