Customer did not leave a comment.Michael C.
Customer Reviews for Arthurs Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app did not work. I had to wait for store to open.Michael C.
I did a mobile pickup which could have been convenient, but I spent like 45 min trying to start the truck. I tried calling customer service but they had over a 30 min wait. Finally the lady at the office arrived for her shift and came to me. She said to not insert the key all the way but like in a condescending "are you stupid" kinda way. I mean, my previous cars had turn key ignitions. I insert the key all the way in and it turns, which I would think is how it should be. But I never had to use a car key like a lock pick so no, I didn't know to do that, lady. Maybe this is a common thing with turn key ignitions that a lot of people know about - sorry I didn't. Or maybe the thing is just defective. Either way, it's not cool to talk to people, let alone a customer, that way.Edward Patrick B.
Customer did not leave a comment.Susan F.
Customer did not leave a comment.Marina H.
Continue doing what you are doingTAMMY F.
The ignition key did not always work to start the truck. This situation made for some tenuous moments when I was some distance from Green Brook.Lynn F.
Customer did not leave a comment.Songbai Y.
Have updated lists of mover help. I've had nothing but great experiences with UHaul, but have had nothing but last minute cancellations with the movers we hire through UHaul. They can't be relied on, and it brings the company down.Erin M.
Customer did not leave a comment.Ashely A.
Stop advertising a low price and then adding ridiculous charges for things like folding the blankets when you return the truck, convenience fee for you to check the truck back in if I'm not able to do it on my phone because your office is closed, etc. etc. Used up a valuable 1/2 hour of our time to run us through all the B.S.; fix the ignition for the keyMary W.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Michael D.
The attendant by the name of Denise was rude and unprofessional. She has an attitude problem the needs to be addressed.HABIB A.
Customer did not leave a comment.jade W.
What a nightmare! I booked once & uhaul changed the location. Had to cancel & rebook. Pick up was ridiculous, the woman who confirmed my identity was extremely rude when calling my contact. Took 1/3 hour to confirm me. Then I returned an hour early and was charged full price. Never again, easier to use Home DepotColleen E.
I booked my cargo van the day before I wanted it, and everything was extremely smooth and professional. I highly recommend this location - Denise and Pam were both great.Heather R.
This was my first visit, Pam was great, she exercised great customer service skills and was easy to talk to. She was also very knowledgeable. Thanks Pam.Loris C.
Customer did not leave a comment.Mari V.
Customer did not leave a comment.ALEXANDER T.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.DAVID W.
The folks there were super nice and extremely courteous. They even called day of to let me know that the van was return earlier than expected so I could get it earlier if I wanted. Very professional.Robert B.
Every thing was great, clean & ready for pickup on time. Pickup & return very easy.Karin B.
Customer did not leave a comment.Guoliang J.
Customer did not leave a comment.Paul G.
Great reservation process, good communication and confirmation. Easy peasy pickup and drop off. Good value, great convenienceKevin H.
Very nice customer serviceHasanuddin K.
The uhaul online pickup experience is horribly painful !Donald D.
Customer did not leave a comment.Yannan H.
Staff was wonderful. Renting was easy and very affordable. We would definitely use Aurthers again!Laura K.
So far so goodALEXANDER T.
Bad customer service. Booked appointment for near location Stelton rd, Piscataway. However, later got call 10 inch truck is not available to this location. Just wastage of mileage. If I know before I book appointment online, will go for competitor truck rental service.PRAGNESH P.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.DINA M.
Customer did not leave a comment.AMY W.
These guys were great - can't say anything except keep doing what you're doing!Stephen M.
Both Pam and Denise were friendly, helpful and went above and beyond! The van was amazingly large in capacity, comfortable, new , drove easily, had all the technology bells and whistles. Saved myself thousands of dollars from the movers cost, would totally do again!michelle D.
Customer did not leave a comment.Geraldine O.
The lady at the desk was not friendly at all.Laurito M.
Be Great if uHaul will consider increasing the fleight numbers at this location. Thanks Ms. Denise.BISHOP I.
Customer did not leave a comment.EDWARD W.
This location is awesome as usual.ANTHONY G.
Customer did not leave a comment.Geoffrey E.
Customer did not leave a comment.ABRAHAM W.
There were dirty wipes left in the vehicle...and some dirt in the back bed as if it wasn't cleaned out. As we did the walk around she admitted to not cleaning the truck. During COVID this is not ok. As I got in I took pictures of dirty wipes as she yelled at me saying to let her move them. Its too late for that if im already in the truck. The back middle break late and framing was missing, she advised that someone stole it and wouldn't allow me to write that on the contract...I had to take pictures on my phone as proof so that I wouldn't be charged for it. Her over all demeanor was that she was doing me a favor since u haul was there secondary company.Megan O.
Customer did not leave a comment.Jose C.
Denise, who works at this location, was extremely rude and is not the type of employee who should be interfacing with customers. She also refused to wear a mask when I was in the office - saying I needed to, but she did not. Lastly, the truck shook severely when braking and probably needs alignment or new brake rotors. Felt very unsafe. The inside windshield had not been cleaned in a very long time (if ever). The mobile app experience did not work as it should have and I was unable to obtain the key without having to go in the office and speak to angry Denise.Christopher M.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Jaspal G.
Denise and Pam are really helpful. Thanks!!George W.
The online return steps need to be edited. Step 1 is to drop the key in the key box. Step 2 is to take a photo of the gas gauge and mileage. How can I verify these items when I have already returned the key?Glenn G.
Nothing, much easier thanother rental companies and way better than Home Depot!Michael W.
Okay look everything went good but the app? The APP, sis?? Tells me to drop the keys off into the dropbox and then proceeds to tell me to turn the van on to check the fuel. Turn the van on. On. The van. On. The van. Which I need the keys for. The keys. The keys which are behind a locked door. Just out of reach. Felt like some kind of zombie trying to stick my hand in there and flail around to retrieve them only to ultimately fail miserably all around. Ultimately it didn't matter but a buncha clowns wrote those instructions.Teresa B.
Great Service by Arthur'sScott N.
Customer did not leave a comment.Colin M.
The service desk person was very rude and inpatient.chienneng C.
Customer did not leave a comment.Mohammad A.
Customer did not leave a comment.Jayne B.
We only used Arthur's for Uhaul service, not storage. The lady on the phone was very sweet the day prior in giving us directions to the place. I would advise against using self check-in with Uhaul. I arrived 15 minutes early at her advice so they would not give my truck away. We did not get through approval with online check-in until after our appointed time. We tried to go inside for help at our appointed time, exactly when they opened, but the opening employee left and put up a sign up that they would return in 25 minutes. Then the Uhaul's steering wheel was locked and would not turn on. I tried to call the local number the woman called from. Turns out it's Arthur's corporate and she could only leave a message for them to call back. They never did. Never. I finally got it started, but fought all day every time I had to turn it off to restart it. I spent more time researching the problem then moving. I ended up needing to use my small, personal vehicles to move most of my belongings and rush to move most of my big furniture. My husband called to explain this to them and they just told us to wiggle the key. We told them we did that and many other things and they told us that was the only thing they could think of. There is also no key drop at this location so I was forced to leave it in the truck.Ryan M.
Customer did not leave a comment.Sean D.
Don't change a thing! Service was wonderful. Staff very pleasant.Christopher B.
Customer service was greatJulianne T.
Customer did not leave a comment.Stephanie F.
Do more of the pickup / intake process online before person arrives at location. Will speed things up.Robert L.
The location is great, the representative their is great. Thw whole new mobile picking up and returning experience is horrible, i don't want to take pics for every step , it needs to be fixedBaraa A.
Customer did not leave a comment.WENDY W.
Customer did not leave a comment.Maureen B.
Denise was such a great help with a pleasant attitude! So thankful for meeting her and her patiences. More people like is always needed. Will be coming back for future service again!Cynthia V.
Horrible experience- no cell signal to complete the rental and return in mobile device. Truck tires in very poor condition slipping on the wet road, cabin dirty and smelly. No instructions were to return the keys. Waisted 20min on hold for customer support.Marek P.
location is always very accommodating. the staff at Arthur's is professional & knowledgeable. Van was new and cleanJohn H.
I needed a truck last minute for a move, the staff at Arthur's Storage was extremely accommodating and very friendly/helpful in reviewing all of the information. Would definitely use them again!AVERY S.
Customer did not leave a comment.AARON B.
I had a reservation in Bridgewater that said it was guaranteed then I had to downsize my vehicle and go to Green Brook to get it now I have to pay the extra miles to drive there 13 miles I don't think that's fairSusan K.
Customer did not leave a comment.Lewis B.
Be careful with fuel gauge appearing to be on F when it is parked and then dropping from just pulling off the lot. Cost me $10 extraJOHN L.
We have no recommendations, as it was a wonderful experience! Denise was very helpful and we could not be happier as we drove away with a spanking new, clean truck!Paul M.
My employee placed the vehicle order and elected for vehicle insurance coverage. I subsequently called and said this was not necessary. I was told I would be reimbursed upon return of the vehicle. Not only was I not reimbursed, but the uhaul employee was not helpful and unfriendly. In addition, the vehicle was dirty when it was first picked up. I will not rent from this location in the future.Zak L.
Customer did not leave a comment.Alan M.
Denise was wonderful and very helpful.Anny S.
Customer did not leave a comment.Rudolph C.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Glenn R.
Pam has incredible customer service skills. The service at this facility is great, very helpful people. I would recommend, for sure.Virginia M.
Everything was great. Denise is amazing. She truly helped me out a lot. Thank you Denise.Udoka O.
Customer did not leave a comment.JAY I.
Great staff, great vehicle, great location. Highly recommend.James D.
Customer did not leave a comment.John B.
The location provided NOTHING. Your dumb, slow, repetitive smartphone program for self-renting stinks. It is not user friendly, incomplete, vague, very time consuming and unbelievably slow. I have never been so turned off by a tedious and time-consuming exercise. If you had any clue of how great your competitors are you'll understand why Neither me nor anyone in my circles will ever rent from uhaul again.Robert S K.
Customer did not leave a comment.Merriann P.
Excellent service! Very easy to rent at this location.Luca B.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Jessica E.
Customer did not leave a comment.Donald T.
Customer did not leave a comment.Theresa M.
Customer did not leave a comment.David T.
Customer did not leave a comment.Alexandra P.
Customer did not leave a comment.ANDREW C.