Customer did not leave a comment.Jacob W.
Customer Reviews for Arts Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Megan L.
Check tires for wear and sweep trailerTom F.
Nothing.all was gdMIKE H.
contract stated pickup in Apple Valley MN. Got a phone call day before pickup that I had to drive 1 3/4 hrs to New Ulm to pick it up. Arts was a dirty and disgusting place, the guy tending the place didn't even check the lights or tires after hooking me up. 4 hrs round trip and loss of 4 hrs income from my work due to H-Hauls screwup. I will never use U-Haul again!!James H.
Uhaul called me 2 days before my pick up date to tell me I had to drive 2 hours to pick up my truck.Erica D.
Thank you Art's for your nice vehicle and ease of renting.Jessica R.
Customer did not leave a comment.Justin B.
Service was great. Easy to rent. I'd rent again in the future.Julienne A.
Only uhaul in town.Joan R.
UHaul was unwilling to have a trailer at the store in my hometown. So, I had to drive 1 1/2 hours to pick up the trailer and had to take an additional 1/2 day vacationGARY B.
Customer did not leave a comment.Jane A.
Don't like being charged 10 bucks to clean a empty truck. Would have loved to know i was gonna get charged thatAnthony R.
Customer did not leave a comment.Teri B.
In and out quick, friendly service.MARVIN A.
Again, had the same problem claiming that I did not have any orders on my account (from my end). I did drop off after hours, so there was no one there to help.Karina K.
Customer did not leave a comment.STEVE B.
The location itself had great service. Uhaul overall made us drive 45 minutes to pick up a truck and return to the same location. We had to pay for gas to get the truck from this distant location.MARY S.
Customer did not leave a comment.COREY D.
Customer did not leave a comment.william J.
It was so easy to pick up and drop off and the price was excellent.CHRISTOPHER R.
Well where do I start. No truck when I showed up at my time. Had to wait 2 hours for a truck. Was told I was getting a 20ft truck. Got a 15ft truck instead. Not art's fault. People at office can't schedule right. Would prob go with a different company next time.Zachary O.
Customer did not leave a comment.renola D.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Justin W.
I thougt Will was great to work with very quick and did a great jobRobert S.
The truck I used definitely needs new wipers and maybe some engine maintenance of some sort. But I got from A to B safely! The gentleman who helped me was very friendly, helpful and patient.Rosa C.
Customer did not leave a comment.Corey K.
I was incorrectly charged for an additional 38 miles. Out was cold and late so just paid the fee. I was not happy about that after a long day of moving.Alan C.
Accommodating. Excellent experience. Well satisfied.JERRYE R.
Yes, very nice guy at the store/shop. Really friendly and helpful.Amanda N.
Both fenders were covered in sand and salt.Gary F.
Although I had to drive from mpls to new ulm to get the truck I needed, I was informed early enough to plan for it. Will, at Arts rental in New Ulm, came in early to allow us to get the truck and on the road without pause. Will...thankyou. The truck ran wonderfully. Great experience. ThankyouJohn M.
Customer did not leave a comment.sheldon R.
Pick up location was 1 1/2 hour drive from home, which was not exactly convenient and was communicated to us just 2 days before our cross country move. Tires on the trailer were completely bald and should not have been rented out in that condition. That said, when the tire did fail in the middle of Montana, it was only about 2 hours from initial call and both tires were replaced and we were on our way.John S.
Website said I could pick up the truck before store hours but the truth is that I could not, very frustrating start to the move in day.Trevor P.
Customer did not leave a comment.Sara H.
It was convenient and they gave me an extra day but it was a hassle because they ended up charging me for it.BARRY O.
Customer did not leave a comment.Raymond B.
Was sitting down there for over a hour trying to get the app to work cause it wouldn't pick up my location. Was on hold with the company for 45 minutes!!; Then I couldn't return it in its original spot cause someone else parked to close for me to get the truck back where it belonged. One big mess! Would not recommend.Kristen H.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.NEIL H.
Customer did not leave a comment.BEATRICE S.
Customer did not leave a comment.Diana M.
Customer did not leave a comment.Carrie S.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.Glenn W.
Customer did not leave a comment.Chad E.
Trever was rude and made derogatory remarks to me and his fellow co-workers. He cursed me out and refused to assist me. He attempted to make me pay for my storage unit because he said â€œ My college did not qualify me for a free unitâ€ he was racist, rude and overall unpleasant. He should be let go do to his lack of ability to treat customers as human beings.Jasmine J.
nice guyclyde S.
Customer did not leave a comment.Gabriel L.
The guy who helped me was very friendly and got me set up with a good trailer pretty quick so I could be on my way. I would definitely use his services again. Thank you!jason S.
Customer did not leave a comment.Mike K.
Customer did not leave a comment.Morgan P.
Customer did not leave a comment.CARSON S.
I had a very good prosses of picking up and dropping off my Uhaul rental truck. The personal were very helpful and friendly and i would recommend renting from a uhaul dealer for everyone.Lewis A.
Customer did not leave a comment.pat F.
Very friendly, gave me best deal, super flexible and great customer service! Will use again and highly recommend, if needed.John H.
The person who helped me on Friday June 5th was excellent.Paul P.
Friendly helpful and fast I told him what I was moving and he fitted me with my exact needsRenola D.
Customer did not leave a comment.Dan J.
He never checked the truck in my presence so I took pictures of the condition of the truck, gas gauge, and mileage. Just to verify what the condition and counts were with the truck.TERRENCE G.
Very helpful. Will definitely use services whenever we need a uhaul.Jose G.
Customer did not leave a comment.Michael K.
Both Art and Will made this such a smooth experience. Thank you!!!Robbin R.
Nothing, Will was professional and answered any questions i had i highly recommend this uhaul location A++nathan C.
Quick and prompt service.Kent S.
Customer did not leave a comment.Keara C.
Told him the driver side headlight flickers really bad and he said he'll make sure it's fixed. Very generous manBonnie M.
Will was amazing to work with! He always has what I need, when I need it. I will keep going to him every time!Keenan T.
Customer did not leave a comment.Ray S.
Pickup only by appointment at some dirty garage. Guy was nice but creepy . didn't know info. Couldn't help with uhaul.com. one word...gross.Marlene B.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Austin A.
Customer did not leave a comment.William T.
Customer did not leave a comment.bracey L.
Customer did not leave a comment.Sandy B.
Customer did not leave a comment.Garry N.
Customer did not leave a comment.Cathy A.
Representative from U-Haul was extremely friendly and wanted to ensure that all went very well on the move. Made sure I knew that he appreciated my business!!Kraig K.
Customer did not leave a comment.Bonnie M.
Customer did not leave a comment.Lewis A.
Customer did not leave a comment.ken K.
Customer did not leave a comment.Casey L.
Customer did not leave a comment.Wesley G.
dirty not well maintained. I only did a after hours drop off. but very disorganized.stephen R.
Customer did not leave a comment.Alexis O.
Will was absolutely amazing! So knowledgeable and accommodating! Thank you Will for making this moving experience less stressful!stacy M.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.ralph C.
We had a hard time too find out where to drop off the truck. We called the rental where we rented from before they closed and they could not give us an answer, We found it easier too rent then too return. We knew there was a drop off in New Ulm, but that was all we were told. No location as where to drop it off. But other wise we were satisfied.Rick B.
I just seen he charged me for 4 extra days and I had a 10 day rental from Texas and actually was returned early and he was not there so I called in to U-haul to see what I should do and dropped paper work in his drop box and now I see he charged me 86.00 for being late.. Please take care of this for me and refund my money..GORDON L.
This is a good location, I liked that I could use the app to check in the vehicle and put the keys in the dropbox. When I called about extra days on the rental, I received pressure to return the truck as soon as possible as it had already been rented to another customer. The owner said he would call around to see if there was a solution and call me back. I never got a call. I then felt like a jerk for keeping the truck long enough to complete my move. The web site should have been able to calculate the mile I would put on the truck accurately, it didn't, leaving me with an mileage fee to pay.Daniel B.
Customer did not leave a comment.Keith W.
Customer did not leave a comment.VERNON C.
Customer did not leave a comment.Jeffrey M.
There was no one there when I dropped off the trailerRichard R.
Better signage.matt D.
Customer did not leave a comment.Christina W.
I talked to Will before I left for MO to see what I needed to do when we got back with the trailer. We were going to be dropping it off after hours. He showed me where to park it and put the paperwork. Very nice guy, and very helpful. Kudos to Charlie in Springfield and Will in New Ulm. The guy in Buffalo, MO was less than impressive!julie C.